This part is relevant only if you're using the self-hosted version of Jira. 

Screenful connector needs to access the Jira API in order to fetch its data. By default, your company’s firewall may block any attempts to access from outside, in which case a reconfiguration of firewall settings is needed. Consult your IT department. 

In a case you would like to self-host the Screenful server, please request information about our enterprise plan by emailing us at