Product Specialist / Sales Engineer
Screenful is a data analytics & visualisation startup based in Helsinki and Yerevan. Our analytics tools and visual dashboards are currently used by hundreds of customers in 40+ countries.
Ever been involved in a project that went to south due to too many bugs, unclear requirements, or insufficient communication? Any unwanted surprises at a late stage of a project? Missing stakeholder participation? Have you been there when the 💩 hits the fan?
Our customers have been there too. Join us to help them to solve these problems!
We’re currently a team of seven with background in technology and want to strengthen our team with a Product Specialist / Sales Engineer who can help our customers to onboard and get most out of our product. Your daily duties would involve managing the customer lifecycle:
Optimise the complete customer lifecycle including: onboarding, account growth, new feature adoption, and renewals
Teach new and existing users through email and skype
Conduct product demos
Drive usage growth of the Screenful product
Track metrics related to churn and other customer success measurements
Identify and execute upsell opportunities
Work as a liaison between customers and developers
Engage with the ecosystem via blogging, industry events, and meetups
You are based in Helsinki
Familiar with selling to a technical audience and are comfortable with a consultative sales approach.
Previous experience in B2B (pre)sales in IT or related field
Experience in delivering products to international markets
Experience in managing complex software projects in a manager role
Strong understanding of customer success techniques and strategies
Excellent presentation skills, both verbal and written
These are not mandatory but will help in this role
Technical background and understanding of the software development process
Familiarity with Atlassian tools, especially Jira
Familiarity with Agile methodologies and Lean thinking
Experience in building partnerships and distribution channels
You may have few years of working experience or be a more seasoned expert. If you like to work with a highly skilled product development team, you’ll feel at home. This is a great opportunity to be part of an internationally growing technology company.
Interested? Send your CV with a cover letter to email@example.com