Customer Success Manager / Growth hacker
Screenful is a data analytics & visualisation startup based in Helsinki. Our analytics tools and visual dashboards are currently used by hundreds of customers in 40+ countries.
We are now looking for a Customer Success Manager / Growth hacker to join our team. Do you have a passion for creating user friendly products using agile development processes and lean thinking? Do you enjoy building world class SaaS service using the latest methods and tools? Do you believe that analytics plays a key role in that process? If you answered yes, this might be your opportunity to be part of a top notch team creating an exceptional software product.
Example tasks and responsibilities
Drive usage growth of the Screenful product
Optimise the complete customer lifecycle including: onboarding, account growth, new feature adoption, and renewals
Track metrics related to churn and other customer success measurements
Handle billing / upgrades / trial extensions and price negotiations / discounts
Run online campaigns and promotions, including Adwords, Facebook, and Twitter ads
Teach new and existing users through email and phone support
Arrange customer demos through Skype
Content production tasks (marketing material, blog posts, online guides, help tutorials)
Landing page optimization (working with multiple landing pages)
Search engine optimization, link building & social media
Product analytics i.e. what our users are doing in our product?
You are based in Helsinki
Previous experience in sales, account management, marketing, or related role
Strong understanding of customer success techniques and strategies
Strong technical understanding
Understanding of metrics related to SaaS subscription businesses
We are interested in all applicants regardless of seniority - expert, advanced, junior, or even trainee. You don’t have to be a wizard yet but if you’re looking to be one, this job might be the right for you. Don’t hesitate to apply if online analytics is your passion.
You may work full time or part time. For this position it is required that you’re based in Helsinki. We are not interested in agencies.
Interested? Send your CV with a cover letter to firstname.lastname@example.org