Analytics & Reports

Analytics & Reports

for Jira

for Jira

Get automated productivity insights from your Jira data and share them with ease

Available on the Atlassian Marketplace

If you're using Jira Cloud, you can activate and use the Screenful Add-on right within your Jira UI.

If you're using Jira Cloud, you can activate and use the Screenful Add-on right within your Jira UI.

Analytics & Reports

Get actionable insights with automated reports and customizable charts.

Automated project reporting made easy for everyone

  • Screenful was best in every category. It beautifully and simply highlights key agile metrics for our whole in-office team and any visiting stakeholders.

    Jesse Fewell

    Agile coach, writer, trainer

    I love Screenful for its user-friendly interface and seamless integration to multiple data sources. The customer service is outstanding; they provided exceptional support whenever we needed it!

    Tasnia Rehnuma Mahmud

    Project Coordinator at Fashion Snoops

    Outright best reporting tool. We have tried many different ones over the past 2 years, and none of them beats Screenful. The ability to build custom reports provides amazing capabilities for agile teams.

    Akaki Meladze

    Director of Engineering at Singular

    Using visual boards without metrics misses the whole point of improving performance. Screenful is a must have tool for our Kanban.

    Jaxon Klein

    CEO & Co-founder at Keyo Inc.

    We've been using Screenful for 13 months now and we can't say enough good things about it. The insight we have is invaluable to us and has helped us keep the delivery capacity at a steady temperature.

    Fabien Arcellier

    CTO & Co-founder at Stackeo

    Screenful is a wonderful visualization tool that I use to illustrate to organizations why they should relentlessly focus on reducing lead time & cycle time, understand cumulative flow and decompose work.

    Patrick Ingram

    Enterprise Agility Consultant

    Accenture is working with Screenful to roll out best practice agile metrics in minutes - allowing our world class delivery teams to be led by data.

    Kit Friend

    Business & Technology Innovation Senior Principle, Accenture UK

    Screenful allows me to easily identify where I am spending time so that I can ensure I'm working on the right things. The weekly email is a great summary delivered right to my phone

    Andy Wheeldon

    Agile coach

  • Screenful was best in every category. It beautifully and simply highlights key agile metrics for our whole in-office team and any visiting stakeholders.

    Jesse Fewell

    Agile coach, writer, trainer

    I love Screenful for its user-friendly interface and seamless integration to multiple data sources. The customer service is outstanding; they provided exceptional support whenever we needed it!

    Tasnia Rehnuma Mahmud

    Project Coordinator at Fashion Snoops

    Outright best reporting tool. We have tried many different ones over the past 2 years, and none of them beats Screenful. The ability to build custom reports provides amazing capabilities for agile teams.

    Akaki Meladze

    Director of Engineering at Singular

    Using visual boards without metrics misses the whole point of improving performance. Screenful is a must have tool for our Kanban.

    Jaxon Klein

    CEO & Co-founder at Keyo Inc.

    We've been using Screenful for 13 months now and we can't say enough good things about it. The insight we have is invaluable to us and has helped us keep the delivery capacity at a steady temperature.

    Fabien Arcellier

    CTO & Co-founder at Stackeo

    Screenful is a wonderful visualization tool that I use to illustrate to organizations why they should relentlessly focus on reducing lead time & cycle time, understand cumulative flow and decompose work.

    Patrick Ingram

    Enterprise Agility Consultant

    Accenture is working with Screenful to roll out best practice agile metrics in minutes - allowing our world class delivery teams to be led by data.

    Kit Friend

    Business & Technology Innovation Senior Principle, Accenture UK

    Screenful allows me to easily identify where I am spending time so that I can ensure I'm working on the right things. The weekly email is a great summary delivered right to my phone

    Andy Wheeldon

    Agile coach

trusted by the world’s most innovative businesses

trusted by the world’s most innovative businesses

trusted by the world’s most innovative businesses

"Really good looking views and easy setup. Ideal for providing open visibility for the progress across the company."

🏆🏆🏆

Winner of the Best Trello Power-Up, and an Honorary Mention in the Jira Apps Category at the Atlassian Codegeist

FAQ

Common questions

How does the Marketplace add-on differ from your SaaS service?

When installing the Marketplace add-on:

  • You get Screenful embedded within your JIRA UI (but you can also use it as a web app)

  • Any user in your Jira instance can join the Screenful account without an invitation

  • You will be billed by Atlassian instead of Screenful

  • The pricing is according to the number of users in your Jira instance

  • There is no single-sign-on option

When deploying as a SaaS service via the Screenful website:

  • You use Screenful as a standalone web app, not embedded within the Jira UI

  • Each user must be invited to log in to Screenful (you can choose who gets access)

  • You will be billed by Screenful instead of Atlassian. Prices are according to the pricing page.

  • Single-sign-on is available as an option in the Enterprise plans

You can learn more about the deployment options from this article.

When installing the Marketplace add-on:

  • You get Screenful embedded within your JIRA UI (but you can also use it as a web app)

  • Any user in your Jira instance can join the Screenful account without an invitation

  • You will be billed by Atlassian instead of Screenful

  • The pricing is according to the number of users in your Jira instance

  • There is no single-sign-on option

When deploying as a SaaS service via the Screenful website:

  • You use Screenful as a standalone web app, not embedded within the Jira UI

  • Each user must be invited to log in to Screenful (you can choose who gets access)

  • You will be billed by Screenful instead of Atlassian. Prices are according to the pricing page.

  • Single-sign-on is available as an option in the Enterprise plans

You can learn more about the deployment options from this article.

How to invite other users via the Jira Cloud add-on?

If you have installed Screenful via the Atlassian Marketplace, others will also see the Screenful link in the Jira UI, and when they click it, they are shown the signup form. So you don't have to send invitation emails in order to invite colleagues, although you can do that as well. When they fill out the form, they will be added to your Screenful account. You can adjust their role and permissions at Account-->Manage Users.

If you have installed Screenful via the Atlassian Marketplace, others will also see the Screenful link in the Jira UI, and when they click it, they are shown the signup form. So you don't have to send invitation emails in order to invite colleagues, although you can do that as well. When they fill out the form, they will be added to your Screenful account. You can adjust their role and permissions at Account-->Manage Users.

How are the lead and cycle times calculated in Jira?

The timings are based on your workflow settings. You can learn more from the Lead Time FAQ.

The timings are based on your workflow settings. You can learn more from the Lead Time FAQ.

Can I create charts based on due dates in Jira

Yes, you can filter charts based on due dates or by status such as overdue. You can also track the amount of work planned for the future using the Workload (planned) chart. Learn more about setting up the workload (planned) chart for Jira.

Yes, you can filter charts based on due dates or by status such as overdue. You can also track the amount of work planned for the future using the Workload (planned) chart. Learn more about setting up the workload (planned) chart for Jira.

Can I import my Jira Service Desk project?

Yes as long as there’s a Jira Software instance available in addition to the SD. Here’s a step by step guide for importing Jira Service Desk projects.

Yes as long as there’s a Jira Software instance available in addition to the SD. Here’s a step by step guide for importing Jira Service Desk projects.

Can I import Jira Work Management projects?

The boards that are created by default for Business projects (a.k.a. Jira Work Management projects) are technically not "boards" in the same sense as the Jira Software project kanban boards. For example they're not available via the Jira API, so we can't integrate directly with them. The good news is that the same work around that exists for Jira Service Management projects also works in this case.

https://screenful.com/jira/create-dashboards-for-jira-service-desk

The boards that are created by default for Business projects (a.k.a. Jira Work Management projects) are technically not "boards" in the same sense as the Jira Software project kanban boards. For example they're not available via the Jira API, so we can't integrate directly with them. The good news is that the same work around that exists for Jira Service Management projects also works in this case.

https://screenful.com/jira/create-dashboards-for-jira-service-desk

What are the main differences between the Jira Cloud add-on and the stand-alone app?

When installing the Marketplace add-on:

  • You get Screenful embedded within your JIRA UI (but you can also use it as a web app)

  • Any user in your Jira instance can join the Screenful account without an invitation

  • You will be billed by Atlassian instead of Screenful

  • The pricing is according to the number of users in your Jira instance

  • There is no single-sign-on option

When deploying as a SaaS service via the Screenful website:

  • You use Screenful as a standalone web app, not embedded within the Jira UI

  • Each user must be invited to log in to Screenful (i.e. you can choose who gets access)

  • You will be billed by Screenful instead of Atlassian. Prices are according to the pricing page

  • Single-sign-on is available as an option in the Enterprise plans


When installing the Marketplace add-on:

  • You get Screenful embedded within your JIRA UI (but you can also use it as a web app)

  • Any user in your Jira instance can join the Screenful account without an invitation

  • You will be billed by Atlassian instead of Screenful

  • The pricing is according to the number of users in your Jira instance

  • There is no single-sign-on option

When deploying as a SaaS service via the Screenful website:

  • You use Screenful as a standalone web app, not embedded within the Jira UI

  • Each user must be invited to log in to Screenful (i.e. you can choose who gets access)

  • You will be billed by Screenful instead of Atlassian. Prices are according to the pricing page

  • Single-sign-on is available as an option in the Enterprise plans


Why do I need to create a separate Screenful account for the Jira Cloud add-on?

Screenful stores data outside Jira so a mechanism for authentication and authorisation is needed. Screenful can always be used in stand-alone mode, just browse to screenful.com/login and log in with your Screenful credentials.

Screenful stores data outside Jira so a mechanism for authentication and authorisation is needed. Screenful can always be used in stand-alone mode, just browse to screenful.com/login and log in with your Screenful credentials.

How do I invite my colleagues from Jira?

You can invite colleagues by sending them an invitation.

If you have installed Screenful via the Atlassian Marketplace, your colleagues can join by simply clicking on the Screenful app link within the Jira UI (see the “Apps” menu on the top navigation). They will be prompted to signup after which they will join the account created by you. Initially they have “Member” status and can access all the Screenful features. You can change their status in the Account settings.

You can invite colleagues by sending them an invitation.

If you have installed Screenful via the Atlassian Marketplace, your colleagues can join by simply clicking on the Screenful app link within the Jira UI (see the “Apps” menu on the top navigation). They will be prompted to signup after which they will join the account created by you. Initially they have “Member” status and can access all the Screenful features. You can change their status in the Account settings.

What is the lifecycle of an Jira Cloud add-on?

The add-on is installed from the Atlassian Marketplace. Like all paid add-ons there is a free 30-day trial. If you continue using the add-on after the trial ends it will become a regular add-on and Atlassian will add the fees to your invoice.

If you uninstall the add-on during or after the trial, your Screenful account will be immediately deleted together all of the data. If you disable the add-on, your Screenful account will be immediately suspended, and it will be deleted if you don’t enable it within 30 days.

The add-on is installed from the Atlassian Marketplace. Like all paid add-ons there is a free 30-day trial. If you continue using the add-on after the trial ends it will become a regular add-on and Atlassian will add the fees to your invoice.

If you uninstall the add-on during or after the trial, your Screenful account will be immediately deleted together all of the data. If you disable the add-on, your Screenful account will be immediately suspended, and it will be deleted if you don’t enable it within 30 days.

Will Screenful make changes to my data, or is my data affected in any way?

We do not make changes to your data. We only read it via the API of your tool. Screenful is only for reporting and analytics. It does not update any data within your tools.

We do not make changes to your data. We only read it via the API of your tool. Screenful is only for reporting and analytics. It does not update any data within your tools.

Are weekends included in the cycle time calculation?

By default yes, but you can specify your working hours and days in the Account Settings.

By default yes, but you can specify your working hours and days in the Account Settings.

Can I filter charts based on epic, version, sprint etc.

Yes, you can learn more by reading the filtering guide.

Yes, you can learn more by reading the filtering guide.

How do I adjust the contents of the charts?

You can choose what data is included by setting a filter, and you can adjust the appearance of a chart in the chart settings.

You can choose what data is included by setting a filter, and you can adjust the appearance of a chart in the chart settings.

Is there a way to remove outliers from the data?

If you want to exclude individual items from the metrics, you can do it by following the steps below

  1. Set a specific label or tag (e.g. "excluded") to the item you want to exclude (task, issue, user story etc.)

  2. Go to Screenful and reset the data source in the Data sync options

  3. Go to the chart in question and set a filter (e.g. label is none of 'excluded')

If the item is already archived, you have to unarchive it first. Then apply the steps 1-2. After that, you can archive it again.

If you want to exclude individual items from the metrics, you can do it by following the steps below

  1. Set a specific label or tag (e.g. "excluded") to the item you want to exclude (task, issue, user story etc.)

  2. Go to Screenful and reset the data source in the Data sync options

  3. Go to the chart in question and set a filter (e.g. label is none of 'excluded')

If the item is already archived, you have to unarchive it first. Then apply the steps 1-2. After that, you can archive it again.

Does this support my specific workflow or do I have to use some specific states like "open", "in progress" and "done"?

You are not limited to any specific set of states or a workflow. You can configure your own workflow, if such exists, and you can use that in your reporting. It's also ok if you don't have any workflow in your boards, as can create reports based on any other criteria by setting a filter.

You are not limited to any specific set of states or a workflow. You can configure your own workflow, if such exists, and you can use that in your reporting. It's also ok if you don't have any workflow in your boards, as can create reports based on any other criteria by setting a filter.

How often is data updated?

All data sources are synced automatically once per hour. Changing settings or configuration will trigger additional sync so your data is at most one hour old. You can sync data manually at any time in the sync settings.

All data sources are synced automatically once per hour. Changing settings or configuration will trigger additional sync so your data is at most one hour old. You can sync data manually at any time in the sync settings.

Can I embed these charts into my intranet?

You can embed any custom chart or report to any web page using the embed code. Learn more about the sharing feature from the online guide

You can embed any custom chart or report to any web page using the embed code. Learn more about the sharing feature from the online guide

I can’t find an answer to my question

The Getting Started Guide contains Instructions for setting up Screenful.

See also our Accounts & Pricing FAQ.

Check out our how-to and public roadmap or get in touch by emailing to support@screenful.com

The Getting Started Guide contains Instructions for setting up Screenful.

See also our Accounts & Pricing FAQ.

Check out our how-to and public roadmap or get in touch by emailing to support@screenful.com

Troubleshooting

My credentials are correct but authorization fails

If you’re connecting to Jira cloud you need to create and use an API token, but if you’re running Jira Server use your password. Read more here. If you’re trying to connect Jira Service Desk head this way.

If you’re connecting to Jira cloud you need to create and use an API token, but if you’re running Jira Server use your password. Read more here. If you’re trying to connect Jira Service Desk head this way.

I can’t connect to my self-hosted Jira instance

A firewall maybe blocking Screenful from accessing your Jira API. You need to enable access.

A firewall maybe blocking Screenful from accessing your Jira API. You need to enable access.

My sprint data doesn’t match Jira sprint reports

Jira sprint reports exclude sub-tasks. You can set a filter to match this. Note that the Jira sprint report data is not available from the Jira API, which may also lead to small discrepancies.

Jira sprint reports exclude sub-tasks. You can set a filter to match this. Note that the Jira sprint report data is not available from the Jira API, which may also lead to small discrepancies.

How do I change the Jira password that is associated with the integration?

1. Go to Settings ► Integrations ► Jira
2. Click on the "Disable integrations" button
3. Enter the new credentials and click on "Connect" button

1. Go to Settings ► Integrations ► Jira
2. Click on the "Disable integrations" button
3. Enter the new credentials and click on "Connect" button

How do I set permissions for my Jira board? I have added Screenful user, but my charts are empty
I already singed up via your website, can I transfer my account to Jira add-on?

You'd need to close your account at (Account->Billing tab) first before signing up to another account using the same email address. You can't attach an existing Screenful account to the Marketplace add-on, unfortunately.

You'd need to close your account at (Account->Billing tab) first before signing up to another account using the same email address. You can't attach an existing Screenful account to the Marketplace add-on, unfortunately.

I installed your marketplace add-on but can’t create data sources because of an authorization failure

Reinstalling the add-on might help in this case. You need to stop the trial first, and then uninstall the add-on. After that, you can install it again and continue with your trial.

Reinstalling the add-on might help in this case. You need to stop the trial first, and then uninstall the add-on. After that, you can install it again and continue with your trial.

I can’t create dashboards for my Jira Service Desk project

Using Screenful with Jira Service Desk requires some extra steps. Read more from here.

Using Screenful with Jira Service Desk requires some extra steps. Read more from here.

I can’t install the Screenful add-on from Atlassian Marketplace

If you try to install the add-on with a direct link you may get an error message like “Add-on key is invalid”. Most likely this means that you’re not logged in to Jira with sufficient administrator privileges to install add-ons. Check your permissions or cantact your Jira admin.

If you try to install the add-on with a direct link you may get an error message like “Add-on key is invalid”. Most likely this means that you’re not logged in to Jira with sufficient administrator privileges to install add-ons. Check your permissions or cantact your Jira admin.

I can’t see my Jira board

It can happen that the Jira board you need is not visible in dashboard creation wizard. The most common reason is that the user you’re using to authorize the connection does not have access to that board. If you’ve installed Screenful from the Atlassian Marketplace check this guide. If you’ve installed Screenful as a stand-alone web app, start from here.

It can happen that the Jira board you need is not visible in dashboard creation wizard. The most common reason is that the user you’re using to authorize the connection does not have access to that board. If you’ve installed Screenful from the Atlassian Marketplace check this guide. If you’ve installed Screenful as a stand-alone web app, start from here.

Why is the total number of issues that I see in Jira different to Screenful?

Two common scenarios could cause the difference. First, if any Jira columns are excluded in Screenful workflow settings, issues from those Jira columns won't be imported to Screenful. In addition, if there are Jira statuses that are not mapped to any Jira column in the Jira board configuration view, issues with those statuses are not imported to Screenful.

Two common scenarios could cause the difference. First, if any Jira columns are excluded in Screenful workflow settings, issues from those Jira columns won't be imported to Screenful. In addition, if there are Jira statuses that are not mapped to any Jira column in the Jira board configuration view, issues with those statuses are not imported to Screenful.

I cannot connect Screenful to Jira Cloud, it always says “invalid credentials”

When using Jira Cloud, you have to authenticate with Jira API by using the API token instead of password

When using Jira Cloud, you have to authenticate with Jira API by using the API token instead of password