Screenful FAQ

Clear your web browser's cache

If you can't get another browser to try, we'll need you to clear your cache and check for errors. Here are simple instructions on how to do that:

Related questions

Check your internet connection

The Power-Up needs an internet connection to work. If your connection is interrupted or slow, the Power-Up may appear to be working, but it may not be able to update data on your boards. The Power-Up may not recover automatically if you regain the connection after an interruption. Make sure you have a working internet connection.

The Power-Up needs an internet connection to work. If your connection is interrupted or slow, the Power-Up may appear to be working, but it may not be able to update data on your boards. The Power-Up may not recover automatically if you regain the connection after an interruption. Make sure you have a working internet connection.

Reload the page

If your internet connection has been interrupted or slow, that may have an effect on the Power-Up functionality. Once you regain connection, the Power-Up may not recover automatically. Reload the page (Trello board) to make sure that the Power-Up has recovered from interruption.

If your internet connection has been interrupted or slow, that may have an effect on the Power-Up functionality. Once you regain connection, the Power-Up may not recover automatically. Reload the page (Trello board) to make sure that the Power-Up has recovered from interruption.

Try reauthorising the Power-Up

  1. Click on the Power-Up in Trello main menu.

  2. Select Remove Personal Settings.

  3. Click Clear Data (removes the auth token only).

  4. Click Board button and authorize the Power-UP.

  5. See if your issue is resolved.

  1. Click on the Power-Up in Trello main menu.

  2. Select Remove Personal Settings.

  3. Click Clear Data (removes the auth token only).

  4. Click Board button and authorize the Power-UP.

  5. See if your issue is resolved.

Disable browser extensions

Some browser extensions may interface with the Power-Up functionality. Log out from Trello. Disable all or some browser extensions and log in to Trello again.  

Some browser extensions may interface with the Power-Up functionality. Log out from Trello. Disable all or some browser extensions and log in to Trello again.  

Try different browser profile and/or private browsing

If you have multiple user profiles in your web browser, try logging in to Trello using a different browser profile. If that doesn’t help, try logging in to Trello with the browser in private/incognito mode. 

If you have multiple user profiles in your web browser, try logging in to Trello using a different browser profile. If that doesn’t help, try logging in to Trello with the browser in private/incognito mode. 

Make sure you are using supported software

Trello can't support every version of every browser, so it helps to make sure you're using one that's supported and tested by Trello.

Next, try logging into Trello in the following ways to see if you can reproduce the issue you are having:

  1. Try using a different browser on the same computer

  2. Try using a different computer

  3. Allow cookies from third party sites in case you're running into any issues with linking to GoogleDrive or Dropbox

Trello can't support every version of every browser, so it helps to make sure you're using one that's supported and tested by Trello.

Next, try logging into Trello in the following ways to see if you can reproduce the issue you are having:

  1. Try using a different browser on the same computer

  2. Try using a different computer

  3. Allow cookies from third party sites in case you're running into any issues with linking to GoogleDrive or Dropbox

Check for console log errors and send them to us

If nothing above helps, in Edge, Firefox, or Chrome you can check for errors with the Error Console. 

To do that, open the board in question and use:

On Windows:

  • F12 in Edge and go to the Console tab.

  • Ctrl + Shift + J in Firefox or Chrome for Windows.

On macOS:

  • command + option + J in Chrome

  • command + shift + J in Firefox

You can copy any errors you see there, or take a screenshot and send it to us.

If nothing above helps, in Edge, Firefox, or Chrome you can check for errors with the Error Console. 

To do that, open the board in question and use:

On Windows:

  • F12 in Edge and go to the Console tab.

  • Ctrl + Shift + J in Firefox or Chrome for Windows.

On macOS:

  • command + option + J in Chrome

  • command + shift + J in Firefox

You can copy any errors you see there, or take a screenshot and send it to us.