Screenful FAQ
How do I change the Jira password that is associated with the integration?
1. Go to Settings ► Integrations ► Jira
2. Click on the "Disable integrations" button
3. Enter the new credentials and click on "Connect" button
Related questions
My credentials are correct but authorization fails
If you’re connecting to Jira cloud you need to create and use an API token, but if you’re running Jira Server use your password. Read more here. If you’re trying to connect Jira Service Desk head this way.
If you’re connecting to Jira cloud you need to create and use an API token, but if you’re running Jira Server use your password. Read more here. If you’re trying to connect Jira Service Desk head this way.
I can’t connect to my self-hosted Jira instance
A firewall maybe blocking Screenful from accessing your Jira API. You need to enable access.
A firewall maybe blocking Screenful from accessing your Jira API. You need to enable access.
My sprint data doesn’t match Jira sprint reports
Jira sprint reports exclude sub-tasks. You can set a filter to match this. Note that the Jira sprint report data is not available from the Jira API, which may also lead to small discrepancies.
Jira sprint reports exclude sub-tasks. You can set a filter to match this. Note that the Jira sprint report data is not available from the Jira API, which may also lead to small discrepancies.
How do I set permissions for my Jira board? I have added Screenful user, but my charts are empty
Here's are step-by-step instructions for authorising access to the Jira API and for setting permissions for the Jira Cloud add-on
Here's are step-by-step instructions for authorising access to the Jira API and for setting permissions for the Jira Cloud add-on
I already singed up via your website, can I transfer my account to Jira add-on?
You'd need to close your account at (Account->Billing tab) first before signing up to another account using the same email address. You can't attach an existing Screenful account to the Marketplace add-on, unfortunately.
You'd need to close your account at (Account->Billing tab) first before signing up to another account using the same email address. You can't attach an existing Screenful account to the Marketplace add-on, unfortunately.
I installed your marketplace add-on but can’t create data sources because of an authorization failure
Reinstalling the add-on might help in this case. You need to stop the trial first, and then uninstall the add-on. After that, you can install it again and continue with your trial.
Reinstalling the add-on might help in this case. You need to stop the trial first, and then uninstall the add-on. After that, you can install it again and continue with your trial.
I can’t install the Screenful add-on from Atlassian Marketplace
If you try to install the add-on with a direct link you may get an error message like “Add-on key is invalid”. Most likely this means that you’re not logged in to Jira with sufficient administrator privileges to install add-ons. Check your permissions or cantact your Jira admin.
If you try to install the add-on with a direct link you may get an error message like “Add-on key is invalid”. Most likely this means that you’re not logged in to Jira with sufficient administrator privileges to install add-ons. Check your permissions or cantact your Jira admin.
I can’t see my Jira board
It can happen that the Jira board you need is not visible in dashboard creation wizard. The most common reason is that the user you’re using to authorize the connection does not have access to that board. If you’ve installed Screenful from the Atlassian Marketplace check this guide. If you’ve installed Screenful as a stand-alone web app, start from here.
It can happen that the Jira board you need is not visible in dashboard creation wizard. The most common reason is that the user you’re using to authorize the connection does not have access to that board. If you’ve installed Screenful from the Atlassian Marketplace check this guide. If you’ve installed Screenful as a stand-alone web app, start from here.
Why is the total number of issues that I see in Jira different to Screenful?
Two common scenarios could cause the difference. First, if any Jira columns are excluded in Screenful workflow settings, issues from those Jira columns won't be imported to Screenful. In addition, if there are Jira statuses that are not mapped to any Jira column in the Jira board configuration view, issues with those statuses are not imported to Screenful.
Two common scenarios could cause the difference. First, if any Jira columns are excluded in Screenful workflow settings, issues from those Jira columns won't be imported to Screenful. In addition, if there are Jira statuses that are not mapped to any Jira column in the Jira board configuration view, issues with those statuses are not imported to Screenful.
I cannot connect Screenful to Jira Cloud, it always says “invalid credentials”
When using Jira Cloud, you have to authenticate with Jira API by using the API token instead of password
When using Jira Cloud, you have to authenticate with Jira API by using the API token instead of password