You can create Screenful dashboards for Jira Service Desk projects, too. These instructions will help you get started.

Screenful connects to Jira projects via a Jira Software board (Scrum, Kanban, or Next-gen). That means that you need to have access to Jira Software in order to import your Jira Service Desk projects. To enable Jira Software for your Jira Cloud instance start here or contact your Jira admin.

The first step is to open an existing a Jira software classic project and create a new board for that project.

Select the “Create a Kanban board” option.

Then select the “Create a board from existing project” option.

Finally select the Service desk project that you want to monitor as the source of the new board and create the new board.

Now you have a Jira board that you can use as a data source to create custom charts or reports for Jira.