How to import data from Jira Service Management projects?

The boards created by default for Jira Service Management projects are technically not "boards" in the same sense as the Jira Software project kanban boards. They're not available via the Jira API, so they can't be imported directly. However, you can create Screenful charts and reports for Jira Service Management projects by following the steps in this guide.

Guide contents:

Step 1: Create a Jira board for the Jira Service Management project

Step 2: Import the board as a data source in Screenful

Step 1: Create a Jira board for the Jira Service Management project

Screenful connects to Jira projects via a Jira Software board (Scrum or Kanban). Therefore, you need access to Jira Software to import your Jira Service Management projects.

To enable Jira Software for your Jira Cloud instance start here or contact your Jira admin.

The first step is to open an existing Jira software classic project and create a new board for that project.

Select the Create a Kanban board option.

Then, select the Create a board from an existing project option.

Finally, select the Service Manageent project you want to monitor as the source of the new board and create the new board.

Now you have a Jira board that you can use as a data source in Screenful.

Step 2: Import the board as a data source in Screenful

To import a new data source in Screenful, select Data Sources from the main menu:

Select Jira from the integration options:

You'll see a list of already imported boards. Click Add board to add a new data source:

Now you should see the recently added Jira board in the list:

Click Next to finish the import process. Proceed with the steps in the Getting Started guide to create custom charts and reports using Jira Service Management data.

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