Common questions

How does the Marketplace add-on differ from your SaaS service?

How to invite other users via the Jira Cloud add-on?

How are the lead and cycle times calculated in Jira?

Can I create charts based on due dates in Jira

Can I import my Jira Service Desk project?

Can I import Jira Work Management projects?

What are the main differences between the Jira Cloud add-on and the stand-alone app?

Why do I need to create a separate Screenful account for the Jira Cloud add-on?

How do I invite my colleagues from Jira?

What is the lifecycle of an Jira Cloud add-on?

Will Screenful make changes to my data, or is my data affected in any way?

Are weekends included in the cycle time calculation?

Can I filter charts based on epic, version, sprint etc.

How do I adjust the contents of the charts?

Does this support my specific workflow or do I have to use some specific states like "open", "in progress" and "done"?

How does your Forecasting chart work?

How often is data updated?

Can I see metrics based on my custom fields?

Do you provide desktop clients?

How do I set up a dashboard on a big screen?

Can I embed some of these charts into my intranet?

Do you have mobile clients?

I can’t find an answer to my question



My credentials are correct but authorization fails

I can’t connect to my self-hosted Jira instance

My sprint data doesn’t match Jira sprint reports

How do I change the Jira password that is associated with the integration?

How do I set permissions for my Jira board? I have added Screenful user, but my charts are empty

I already singed up via your website, can I transfer my account to Jira add-on?

I installed your marketplace add-on but can’t create data sources because of an authorization failure

I can’t create dashboards for my Jira Service Desk project

I can’t install the Screenful add-on from Atlassian Marketplace

I can’t see my Jira board

Why is the total number of issues that I see in Jira different to Screenful?

I cannot connect Screenful to Jira Cloud, it always says “invalid credentials”