Common questions
Yes, Screenful connects to most of the popular project management tools like monday.com, Asana, Jira, Trello, GitHub, GitLab, and Pivotal Tracker. We aggregate data into unified views, so you can access insights from different tools in a single report.
Yes, Screenful connects to most of the popular project management tools like monday.com, Asana, Jira, Trello, GitHub, GitLab, and Pivotal Tracker. We aggregate data into unified views, so you can access insights from different tools in a single report.
You can create automated reports from templates in minutes without any training. Our platform is intuitive and easy to use for anyone.
You can create automated reports from templates in minutes without any training. Our platform is intuitive and easy to use for anyone.
Leverage custom fields to capture metrics specific to your agency. Use our chart builder to create advanced views tailored to your workflows. Add your brand logos and colors to your reports to ensure consistency and impress clients and prospects.
Leverage custom fields to capture metrics specific to your agency. Use our chart builder to create advanced views tailored to your workflows. Add your brand logos and colors to your reports to ensure consistency and impress clients and prospects.
Share real-time dashboards and automated reports to provide transparency into productivity metrics, timelines, and work progress. Delight clients with data-driven insights.
Share real-time dashboards and automated reports to provide transparency into productivity metrics, timelines, and work progress. Delight clients with data-driven insights.
Screenful gives you real-time visibility into your team's throughput, capacity, and cycle times. Spot bottlenecks as they occur and see the impact of changes. Improve resource allocation and capacity planning.
Screenful gives you real-time visibility into your team's throughput, capacity, and cycle times. Spot bottlenecks as they occur and see the impact of changes. Improve resource allocation and capacity planning.
Yes. You can create automated forecasts powered by your historical velocity to predict delivery timelines and identify risks early. Never miss a target again.
Yes. You can create automated forecasts powered by your historical velocity to predict delivery timelines and identify risks early. Never miss a target again.
You can create scheduled client reports with forecasts, budget vs actuals, milestone tracking, team productivity metrics, and more. Screenful automates insights to help you make decisions faster and with confidence.
You can create scheduled client reports with forecasts, budget vs actuals, milestone tracking, team productivity metrics, and more. Screenful automates insights to help you make decisions faster and with confidence.
All plans include live chat and email support, as well as access to our knowledge base. We also offer tailored training and support to our Enterprise customers.
All plans include live chat and email support, as well as access to our knowledge base. We also offer tailored training and support to our Enterprise customers.
Screenful provides instant charts and reports for Asana data, and the tools to configure them according to your board structure. Learn more about the supported metrics.
Screenful provides instant charts and reports for Asana data, and the tools to configure them according to your board structure. Learn more about the supported metrics.
The timings are based on your workflow settings. You can learn more from the Lead Time FAQ.
The timings are based on your workflow settings. You can learn more from the Lead Time FAQ.
Yes, you can use the formula field as a unit in the charts. All formula fields are automatically imported. However, to make them available as a unit, you must ensure that the field is mapped to a unit in the custom fields mapping. Once it is mapped, it will be available in the unit menus. You can learn more from this guide.
Yes, you can use the formula field as a unit in the charts. All formula fields are automatically imported. However, to make them available as a unit, you must ensure that the field is mapped to a unit in the custom fields mapping. Once it is mapped, it will be available in the unit menus. You can learn more from this guide.
Yes, you can filter charts based on due dates or by status such as overdue. You can also track the work planned for the future using the Workload chart. Learn more about setting up the workload chart for Asana.
Yes, you can filter charts based on due dates or by status such as overdue. You can also track the work planned for the future using the Workload chart. Learn more about setting up the workload chart for Asana.
Yes. You can use a custom field for entering an estimate to a task. Learn more about how to set estimates for your tasks in Asana.
Yes. You can use a custom field for entering an estimate to a task. Learn more about how to set estimates for your tasks in Asana.
Archived tasks are treated differently depending on whether they are completed or not. Completed tasks are still considered completed even if they are archived. Tasks that are archived before they were completed are considered removed. Archiving a task doesn't affect its metrics collected before it was archived.
Archived tasks are treated differently depending on whether they are completed or not. Completed tasks are still considered completed even if they are archived. Tasks that are archived before they were completed are considered removed. Archiving a task doesn't affect its metrics collected before it was archived.
Card Dependencies by Screenful is a simple add-on for Trello that allows you to set dependencies between the cards in your Trello boards e.g. for showing which cards are blocked by some other card.
It’s free and runs entirely within the Trello UI. It is available in the Trello Power-Ups directory.
Card Dependencies by Screenful is a simple add-on for Trello that allows you to set dependencies between the cards in your Trello boards e.g. for showing which cards are blocked by some other card.
It’s free and runs entirely within the Trello UI. It is available in the Trello Power-Ups directory.
Select which cards are related to this card, or blocking this card. You can also set parent/child relationships between cards. The set dependency is reflected in both cards. It works across multiple boards!
Select which cards are related to this card, or blocking this card. You can also set parent/child relationships between cards. The set dependency is reflected in both cards. It works across multiple boards!
A dependency is resolved either by clicking the checkmark in the dependency list, or by archiving the card that is causing the dependency. Once resolved, the dependency will be shown in strikethrough font.
A dependency is resolved either by clicking the checkmark in the dependency list, or by archiving the card that is causing the dependency. Once resolved, the dependency will be shown in strikethrough font.
Yes, you can add dependencies between two different Trello boards. In order to see the dependency data in both boards, you need to activate the Power-Up on both of them.
Yes, you can add dependencies between two different Trello boards. In order to see the dependency data in both boards, you need to activate the Power-Up on both of them.
It’s easy, here’s direct link for adding this free Power-Up to your board. You can inactivate it any time.
It’s easy, here’s direct link for adding this free Power-Up to your board. You can inactivate it any time.
Card Priority by Screenful is a simple add-on for Trello that allows you to set priorities for the cards in your Trello board. The card priority is shown in the cards and you can sort lists by priority.
It’s free and runs entirely within the Trello UI. It is available in the Trello Power-Ups directory.
Card Priority by Screenful is a simple add-on for Trello that allows you to set priorities for the cards in your Trello board. The card priority is shown in the cards and you can sort lists by priority.
It’s free and runs entirely within the Trello UI. It is available in the Trello Power-Ups directory.
After activating the Power-Up, just click the Card Priority button within any card on that board. A window opens which allows you to set a weight for the card. The set weight is shown both on the card front and back.
After activating the Power-Up, just click the Card Priority button within any card on that board. A window opens which allows you to set a weight for the card. The set weight is shown both on the card front and back.
After you’ve set priorities to some of your cards, you can see the totals in the Power-Up main menu (click the link “Card Priority” on top of the Trello UI). You’ll see a list of individuals with the total amount of cards assigned to them in each priority level. Alternatively, you can choose to view totals per label or per Trello list.
After you’ve set priorities to some of your cards, you can see the totals in the Power-Up main menu (click the link “Card Priority” on top of the Trello UI). You’ll see a list of individuals with the total amount of cards assigned to them in each priority level. Alternatively, you can choose to view totals per label or per Trello list.
It’s easy, here’s direct link for adding this free Power-Up to your board. You can inactivate it any time.
It’s easy, here’s direct link for adding this free Power-Up to your board. You can inactivate it any time.
Yes, you can choose to show any combination of size, spent, and remaining as badges in the front of the card and in the card details. You can select the badges by clicking Settings in the main menu.
Yes, you can choose to show any combination of size, spent, and remaining as badges in the front of the card and in the card details. You can select the badges by clicking Settings in the main menu.
Card Size by Screenful is a simple add-on for Trello that allows you to assign weights for the cards in your Trello board e.g. for estimating how much work is involved in a piece of work.
It’s free and runs entirely within the Trello UI. It is available in the Trello Power-Ups directory.
Card Size by Screenful is a simple add-on for Trello that allows you to assign weights for the cards in your Trello board e.g. for estimating how much work is involved in a piece of work.
It’s free and runs entirely within the Trello UI. It is available in the Trello Power-Ups directory.
After activating the Power-Up, just click the Card Size button within any card on that board. A window opens which allows you to set a weight for the card. The set weight will be shown both on the front of the card and on the back of the card.
After activating the Power-Up, just click the Card Size button within any card on that board. A window opens which allows you to set a weight for the card. The set weight will be shown both on the front of the card and on the back of the card.
It’s easy, here’s direct link for adding this free Power-Up to your board. You can inactivate it any time.
It’s easy, here’s direct link for adding this free Power-Up to your board. You can inactivate it any time.
After you’ve set weights to some of your cards, you can see the totals in the Power-Up main menu (click the link “Card Size” on top of the Trello UI). You’ll see a list of individuals with the total amount of work assigned to them. Alternatively, you can choose to view totals per label or per Trello list.
After you’ve set weights to some of your cards, you can see the totals in the Power-Up main menu (click the link “Card Size” on top of the Trello UI). You’ll see a list of individuals with the total amount of work assigned to them. Alternatively, you can choose to view totals per label or per Trello list.
We don’t suggest updating the card weight based on the work done so far. We advise to updated it only in a case you’ve found out that the work is bigger than initially thought.
There is a separate Spent field, which you can use for inputting the work done so far. If you do so, the remaining work is automatically calculated and shown in your cards.
We don’t suggest updating the card weight based on the work done so far. We advise to updated it only in a case you’ve found out that the work is bigger than initially thought.
There is a separate Spent field, which you can use for inputting the work done so far. If you do so, the remaining work is automatically calculated and shown in your cards.
There is no limit to the number of users. We offer a simple plan with a fair fixed price. It includes unlimited users, unlimited epics, unlimited boards (within one Trello workspace), and unlimited relationships.
There is no limit to the number of users. We offer a simple plan with a fair fixed price. It includes unlimited users, unlimited epics, unlimited boards (within one Trello workspace), and unlimited relationships.
The receipt of the payment is automatically sent to the email address provided in the subscription form. You can download receipts by clicking Update the Payment info in the Billing tab.
The receipt of the payment is automatically sent to the email address provided in the subscription form. You can download receipts by clicking Update the Payment info in the Billing tab.
The instructions in this guide apply to both Epics Cards and Scaled Power-Ups
Here's how to manage your Power-Up subscription:
1) Open the Power-Up by clicking the Power-Up icon on top of the Trello UI
If you don't see the icon on your Trello UI, it is because the Power-Up is not installed on that specific board. Try some other board or add the Power-Up to your board.
Subscription is specific to a Trello workspace so you need to be in the workspace associated with the subscription
2) Navigate to the Billing tab from the menu on the left
On the Billing page, you can
Update your credit card information
Download receipts
Close the subscription
When you close the subscription, the Power-Up will stop working immediately. If you want to keep using until the end of the current paid period, you can remove the credit card in the subscription settings to avoid being charged again.
The instructions in this guide apply to both Epics Cards and Scaled Power-Ups
Here's how to manage your Power-Up subscription:
1) Open the Power-Up by clicking the Power-Up icon on top of the Trello UI
If you don't see the icon on your Trello UI, it is because the Power-Up is not installed on that specific board. Try some other board or add the Power-Up to your board.
Subscription is specific to a Trello workspace so you need to be in the workspace associated with the subscription
2) Navigate to the Billing tab from the menu on the left
On the Billing page, you can
Update your credit card information
Download receipts
Close the subscription
When you close the subscription, the Power-Up will stop working immediately. If you want to keep using until the end of the current paid period, you can remove the credit card in the subscription settings to avoid being charged again.
The Power-Up is limited to one workspace so you'd need multiple subscriptions if you want to use it in multiple workspaces.
The Power-Up is limited to one workspace so you'd need multiple subscriptions if you want to use it in multiple workspaces.
Here’s a blog post that describes some options for structuring your boards when using the Power-Up on the multi-board setup.
However, you don’t need to have any specific structure. This Power-Up can be used with any board setup.
Here’s a blog post that describes some options for structuring your boards when using the Power-Up on the multi-board setup.
However, you don’t need to have any specific structure. This Power-Up can be used with any board setup.
You can create an epic by adding a card into a list of your Trello board. Your epic cards sit on a specified list and all the cards added to that list becomes epics.
You can create an epic by adding a card into a list of your Trello board. Your epic cards sit on a specified list and all the cards added to that list becomes epics.
You can add any of the cards in your Trello board to an epic by clicking the Add to epic link on the top of the card. The menu contains the names of the cards that have been added to the epics list.
You can also assign cards to epics directly within the epic card by clicking the “Add to epic” link on the right side menu of the card
You can add any of the cards in your Trello board to an epic by clicking the Add to epic link on the top of the card. The menu contains the names of the cards that have been added to the epics list.
You can also assign cards to epics directly within the epic card by clicking the “Add to epic” link on the right side menu of the card
You can complete a task by moving the task card to the list that is select to be the task done list. Once a task is completed, it will be shown under the done tab in the epic card and the progress bar is updated accordingly.
You can complete a task by moving the task card to the list that is select to be the task done list. Once a task is completed, it will be shown under the done tab in the epic card and the progress bar is updated accordingly.
You can complete an epic by clicking Complete epic link in the epic card. Once an epic is completed, individual cards can no longer be assigned to it.
You can complete an epic any time regardless of how many tasks are completed.
You can complete an epic by clicking Complete epic link in the epic card. Once an epic is completed, individual cards can no longer be assigned to it.
You can complete an epic any time regardless of how many tasks are completed.
Yes, epics are shared across each Trello board within the workspace that has the Power-up activated. That means that you can add a card to an epic that sits on another board. When you move a cards from one board to another, the epic association remains.
Yes, epics are shared across each Trello board within the workspace that has the Power-up activated. That means that you can add a card to an epic that sits on another board. When you move a cards from one board to another, the epic association remains.
The Open list is ordered according to the time the cards were added to the epic. The most recently added card is shown first in the list. If you want to move a task to the top of the list, just reassign it to the epic.
The Done tasks are shown in the same order as they are in your Trello board.
The Open list is ordered according to the time the cards were added to the epic. The most recently added card is shown first in the list. If you want to move a task to the top of the list, just reassign it to the epic.
The Done tasks are shown in the same order as they are in your Trello board.
Epics are shared only between boards that belong to the same Trello workspace so make sure that all the boards that you want to share with are in the same workspace. Also, sharing must be enabled in the Power-Up settings on each of those boards.
Epics are shared only between boards that belong to the same Trello workspace so make sure that all the boards that you want to share with are in the same workspace. Also, sharing must be enabled in the Power-Up settings on each of those boards.
One card can belong to only one epic. But you can take a look at the Card Dependencies Power-Up, which allows you to create hierarchies and associate one card with multiple parent cards.
One card can belong to only one epic. But you can take a look at the Card Dependencies Power-Up, which allows you to create hierarchies and associate one card with multiple parent cards.
Yes there is. Clicking the three dots of any list gives the option to assign all the cards in that list to an epic. Just select Add all cards in this list to epic… from the menu.
Yes there is. Clicking the three dots of any list gives the option to assign all the cards in that list to an epic. Just select Add all cards in this list to epic… from the menu.
Yes, we support both user-owned and organization-wide project boards as well as repository project boards. You can import both classic and new projects.
Notice that we cannot measure the cycle time by workflow state for the new GitHub projects due to a lack of API support. The state transition history is provided for classic projects but not for new projects. You can learn more and upvote the issue in the GitHub forum.
Yes, we support both user-owned and organization-wide project boards as well as repository project boards. You can import both classic and new projects.
Notice that we cannot measure the cycle time by workflow state for the new GitHub projects due to a lack of API support. The state transition history is provided for classic projects but not for new projects. You can learn more and upvote the issue in the GitHub forum.
When you import a data source, all data is imported and made available for reporting. You can narrow the data to any subset by setting a filter. For example, you can filter out issues or pull request by using 'Type' filter.
When you import a data source, all data is imported and made available for reporting. You can narrow the data to any subset by setting a filter. For example, you can filter out issues or pull request by using 'Type' filter.
The Analytics & Reports GitHub App requires read-only access to issues, members, metadata, organization administration, organization projects, pull requests, and repository projects.
The Analytics & Reports GitHub App requires read-only access to issues, members, metadata, organization administration, organization projects, pull requests, and repository projects.
The Analytics & Reports OAuth app requires these OAuth scopes:
"read:org"
"repo" or "public_repo" (depending on whether user selects "authorise public repos only" or "authorize public and private repos”
An OAuth token will share the permissions of the user that authorized the application. That means, if your account authorizes the application and has 'write' permission to a repository, the token will also have 'write' permission to that repository. This is how OAuth tokens work in the GitHub platform.
From a security point of view, we recommend using the GitHub app instead of the OAuth app.
The Analytics & Reports OAuth app requires these OAuth scopes:
"read:org"
"repo" or "public_repo" (depending on whether user selects "authorise public repos only" or "authorize public and private repos”
An OAuth token will share the permissions of the user that authorized the application. That means, if your account authorizes the application and has 'write' permission to a repository, the token will also have 'write' permission to that repository. This is how OAuth tokens work in the GitHub platform.
From a security point of view, we recommend using the GitHub app instead of the OAuth app.
You can’t switch an existing Screenful account from OAuth to GitHub App. To use the GitHub App, you need to create a new Screenful account.
You can’t switch an existing Screenful account from OAuth to GitHub App. To use the GitHub App, you need to create a new Screenful account.
When importing project boards, you can specify your workflow based on the columns on the board which you can configure in the workflow settings. You can learn more from the Lead Time FAQ.
When importing repositories, the timing metrics are calculated as follows:
Lead time starts when an issue is created
Cycle time starts when the issue is assigned to a person, or when pull request is opened
Lead & cycle time is stopped when the issue is closed, or the pull request merged
When importing project boards, you can specify your workflow based on the columns on the board which you can configure in the workflow settings. You can learn more from the Lead Time FAQ.
When importing repositories, the timing metrics are calculated as follows:
Lead time starts when an issue is created
Cycle time starts when the issue is assigned to a person, or when pull request is opened
Lead & cycle time is stopped when the issue is closed, or the pull request merged
Yes except that you won’t be able to use data from epics or issue weights since those are available only in a paid GitLab plans.
Yes except that you won’t be able to use data from epics or issue weights since those are available only in a paid GitLab plans.
The timings are based on your workflow settings. You can learn more from the Lead Time FAQ.
The timings are based on your workflow settings. You can learn more from the Lead Time FAQ.
Yes, you can filter the data shown so that either issues, merge requests, or both are included in the stats by setting a filter.
Yes, you can filter the data shown so that either issues, merge requests, or both are included in the stats by setting a filter.
Yes, you can track GitLab epics with Screenful. You can use "Epic" as a filter in a chart. For the chart that supports grouping (bar charts, pie chart, stacked area chart), you can group data by epic. You can also filter charts by "Item type"->"Epic". That will include only epics in the chart.
Yes, you can track GitLab epics with Screenful. You can use "Epic" as a filter in a chart. For the chart that supports grouping (bar charts, pie chart, stacked area chart), you can group data by epic. You can also filter charts by "Item type"->"Epic". That will include only epics in the chart.
Yes, you can group and filter data by iterations. You can also create a burndown chart for tracking a Gitlab iteration.
Yes, you can group and filter data by iterations. You can also create a burndown chart for tracking a Gitlab iteration.
The workflow settings specify when the work is started on a task and when it's completed. It is used to calculate metrics such as work in progress and velocity, as well as to measure the lead and cycle time of tasks. The tasks in the workflow states mapped to excluded won't be imported to Screenful.
You can learn more about workflow settings from the guides below:
The workflow settings specify when the work is started on a task and when it's completed. It is used to calculate metrics such as work in progress and velocity, as well as to measure the lead and cycle time of tasks. The tasks in the workflow states mapped to excluded won't be imported to Screenful.
You can learn more about workflow settings from the guides below:
We do not make changes to your data. We only read it via the API of your tool. Screenful is only for reporting and analytics. It does not update any data within your tools.
We do not make changes to your data. We only read it via the API of your tool. Screenful is only for reporting and analytics. It does not update any data within your tools.
What is the difference between these metrics?
Reaction time = time before the work was started
Cycle time = time from start to completion
Lead time = Reaction time + Cycle time
How is the reaction time calculated?
Reaction time starts running when a task is moved into a state that is mapped to the "Not started" in the workflow mapping. The reaction time stops when the task is moved out from that state. If the task is never placed into a state that is mapped to the “Not started” workflow state, then the reaction time is zero.
What if tasks skip lists/columns, or there is no sequential workflow?
The timing information is based on how long items stay in the workflow states that are mapped to "In progress" in the workflow mapping. There is no need for sequential progress, and it is totally fine if tasks skip some of the workflow steps.
What if a task is moved from the “not started” state directly to “done” without going through any of the “in progress” states?
In that case, the cycle time will be zero.
How does the cycle time work if a task is moved into "in progress" and then back to "not started yet"? Similarly, what happens if a card is archived while it's in progress?
Cycle time is calculated only for completed tasks, so in both of those cases, cycle time would be undefined.
If a task is moved from "in progress" to "done", but then back to "in progress" again for additional work would this time be added to the cycle time?
Cycle time is counted only when the task is in progress, so the time spent in the "done" state is not included in the calculation.
When is a task created? Does the clock start when a task is created or when it is put in the "next" state (or equivalent)?
The clock starts when a task is moved to a workflow state that is mapped to the "not started" or "in progress" workflow state.
Are weekends included in the cycle time calculations?
Weekends are included in the calculations by default, but you can change that in the chart settings by selecting 'Exclude non-business hours. See How to set weekend days and office hours
What is the difference between these metrics?
Reaction time = time before the work was started
Cycle time = time from start to completion
Lead time = Reaction time + Cycle time
How is the reaction time calculated?
Reaction time starts running when a task is moved into a state that is mapped to the "Not started" in the workflow mapping. The reaction time stops when the task is moved out from that state. If the task is never placed into a state that is mapped to the “Not started” workflow state, then the reaction time is zero.
What if tasks skip lists/columns, or there is no sequential workflow?
The timing information is based on how long items stay in the workflow states that are mapped to "In progress" in the workflow mapping. There is no need for sequential progress, and it is totally fine if tasks skip some of the workflow steps.
What if a task is moved from the “not started” state directly to “done” without going through any of the “in progress” states?
In that case, the cycle time will be zero.
How does the cycle time work if a task is moved into "in progress" and then back to "not started yet"? Similarly, what happens if a card is archived while it's in progress?
Cycle time is calculated only for completed tasks, so in both of those cases, cycle time would be undefined.
If a task is moved from "in progress" to "done", but then back to "in progress" again for additional work would this time be added to the cycle time?
Cycle time is counted only when the task is in progress, so the time spent in the "done" state is not included in the calculation.
When is a task created? Does the clock start when a task is created or when it is put in the "next" state (or equivalent)?
The clock starts when a task is moved to a workflow state that is mapped to the "not started" or "in progress" workflow state.
Are weekends included in the cycle time calculations?
Weekends are included in the calculations by default, but you can change that in the chart settings by selecting 'Exclude non-business hours. See How to set weekend days and office hours
By default yes, but you can specify your working hours and days in the Account Settings.
By default yes, but you can specify your working hours and days in the Account Settings.
If you want to exclude individual items from the metrics, you can do it by following the steps below
Set a specific label or tag (e.g. "excluded") to the item you want to exclude (task, issue, user story etc.)
Go to Screenful and reset the data source in the Data sync options
Go to the chart in question and set a filter (e.g. label is none of 'excluded')
If the item is already archived, you have to unarchive it first. Then apply the steps 1-2. After that, you can archive it again.
If you want to exclude individual items from the metrics, you can do it by following the steps below
Set a specific label or tag (e.g. "excluded") to the item you want to exclude (task, issue, user story etc.)
Go to Screenful and reset the data source in the Data sync options
Go to the chart in question and set a filter (e.g. label is none of 'excluded')
If the item is already archived, you have to unarchive it first. Then apply the steps 1-2. After that, you can archive it again.
Does this support my specific workflow or do I have to use some specific states like "open", "in progress" and "done"?
You are not limited to any specific set of states or a workflow. You can configure your own workflow, if such exists, and you can use that in your reporting. It's also ok if you don't have any workflow in your boards, as can create reports based on any other criteria by setting a filter.
You are not limited to any specific set of states or a workflow. You can configure your own workflow, if such exists, and you can use that in your reporting. It's also ok if you don't have any workflow in your boards, as can create reports based on any other criteria by setting a filter.
All data sources are synced automatically once per hour. Changing settings or configuration will trigger additional sync so your data is at most one hour old. You can sync data manually at any time in the sync settings.
All data sources are synced automatically once per hour. Changing settings or configuration will trigger additional sync so your data is at most one hour old. You can sync data manually at any time in the sync settings.
You can embed any custom chart or report to any web page using the embed code. Learn more about the sharing feature from the online guide.
You can embed any custom chart or report to any web page using the embed code. Learn more about the sharing feature from the online guide.
The Getting Started Guide contains Instructions for setting up Screenful.
See also our Accounts & Pricing FAQ.
Check out our how-to and video tutorials, or get in touch by emailing support@screenful.com
The Getting Started Guide contains Instructions for setting up Screenful.
See also our Accounts & Pricing FAQ.
Check out our how-to and video tutorials, or get in touch by emailing support@screenful.com
When installing the Marketplace add-on:
You get Screenful embedded within your JIRA UI (but you can also use it as a web app)
Any user in your Jira instance can join the Screenful account without an invitation
You will be billed by Atlassian instead of Screenful
The pricing is according to the number of users in your Jira instance
There is no single-sign-on option
When deploying as a SaaS service via the Screenful website:
You use Screenful as a standalone web app, not embedded within the Jira UI
Each user must be invited to log in to Screenful (you can choose who gets access)
You will be billed by Screenful instead of Atlassian. Prices are according to the pricing page.
Single-sign-on is available as an add-on in every plan
You can learn more about the deployment options from this article.
When installing the Marketplace add-on:
You get Screenful embedded within your JIRA UI (but you can also use it as a web app)
Any user in your Jira instance can join the Screenful account without an invitation
You will be billed by Atlassian instead of Screenful
The pricing is according to the number of users in your Jira instance
There is no single-sign-on option
When deploying as a SaaS service via the Screenful website:
You use Screenful as a standalone web app, not embedded within the Jira UI
Each user must be invited to log in to Screenful (you can choose who gets access)
You will be billed by Screenful instead of Atlassian. Prices are according to the pricing page.
Single-sign-on is available as an add-on in every plan
You can learn more about the deployment options from this article.
Yes as long as there’s a Jira Software instance available in addition to the Jira Service Management. Here’s a step-by-step guide for importing Jira Service Management projects.
Yes as long as there’s a Jira Software instance available in addition to the Jira Service Management. Here’s a step-by-step guide for importing Jira Service Management projects.
Yes as long as there’s a Jira Software instance available in addition to the Jira Work Management. Here’s a step-by-step guide for importing Jira Work Management projects.
Yes as long as there’s a Jira Software instance available in addition to the Jira Work Management. Here’s a step-by-step guide for importing Jira Work Management projects.
Yes as long as there’s a Jira Software instance available in addition to the Jira Product Discovery. Here’s a step-by-step guide for importing Jira Product Discovery projects.
Yes as long as there’s a Jira Software instance available in addition to the Jira Product Discovery. Here’s a step-by-step guide for importing Jira Product Discovery projects.
You can invite colleagues by sending them an invitation.
If you have installed Screenful via the Atlassian Marketplace, your colleagues can join by simply clicking on the Screenful app link within the Jira UI (see the “Apps” menu on the top navigation). They will be prompted to signup after which they will join the account created by you. Initially they have “Member” status and can access all the Screenful features. You can change their status in the Account settings.
You can invite colleagues by sending them an invitation.
If you have installed Screenful via the Atlassian Marketplace, your colleagues can join by simply clicking on the Screenful app link within the Jira UI (see the “Apps” menu on the top navigation). They will be prompted to signup after which they will join the account created by you. Initially they have “Member” status and can access all the Screenful features. You can change their status in the Account settings.
Yes, you can filter charts based on due dates or by status such as overdue. You can also track the amount of work planned for the future using the Workload chart. Learn more about setting up the workload chart for Jira.
Yes, you can filter charts based on due dates or by status such as overdue. You can also track the amount of work planned for the future using the Workload chart. Learn more about setting up the workload chart for Jira.
The timings are based on your workflow settings. You can learn more from the Lead Time FAQ.
The timings are based on your workflow settings. You can learn more from the Lead Time FAQ.
If you have installed Screenful via the Atlassian Marketplace, others will also see the Screenful link in the Jira UI, and when they click it, they are shown the signup form. So you don't have to send invitation emails in order to invite colleagues, although you can do that as well. When they fill out the form, they will be added to your Screenful account. You can adjust their role and permissions at Account-->Manage Users.
If you have installed Screenful via the Atlassian Marketplace, others will also see the Screenful link in the Jira UI, and when they click it, they are shown the signup form. So you don't have to send invitation emails in order to invite colleagues, although you can do that as well. When they fill out the form, they will be added to your Screenful account. You can adjust their role and permissions at Account-->Manage Users.
Screenful stores data outside Jira so a mechanism for authentication and authorisation is needed. Screenful can always be used in stand-alone mode, just browse to app.screenful.me and log in with your Screenful credentials.
Screenful stores data outside Jira so a mechanism for authentication and authorisation is needed. Screenful can always be used in stand-alone mode, just browse to app.screenful.me and log in with your Screenful credentials.
You can manage your Screenful subscription at the Account Settings ➔ Billing tab in the settings. To access it, log in at https://screenful.com/login and select Plans & billing from the main menu:
On the Plans & Billing page, you can
Update your credit card information
Upgrade your plan
Download receipts of payments
Close your account
Notice that removing the Monday marketplace add-on from your board won't close your subscription! You'll have to close it separately by clicking Remove account:
That will remove your account and close the subscription.
When you close the subscription, you wll lose the access immediately. If you want to keep using until the end of the current paid period, you can remove the credit card in the subscription settings to avoid being charged again.
You can manage your Screenful subscription at the Account Settings ➔ Billing tab in the settings. To access it, log in at https://screenful.com/login and select Plans & billing from the main menu:
On the Plans & Billing page, you can
Update your credit card information
Upgrade your plan
Download receipts of payments
Close your account
Notice that removing the Monday marketplace add-on from your board won't close your subscription! You'll have to close it separately by clicking Remove account:
That will remove your account and close the subscription.
When you close the subscription, you wll lose the access immediately. If you want to keep using until the end of the current paid period, you can remove the credit card in the subscription settings to avoid being charged again.
You can launch Screenful inside the Monday board by adding a new board view. Alternatively, you can use Screenful as a standalone web app by logging in at https://app.screenful.me/.
You can launch Screenful inside the Monday board by adding a new board view. Alternatively, you can use Screenful as a standalone web app by logging in at https://app.screenful.me/.
You can use Screenful with monday.com desktop app but you won't be able to import any data source because the authorization doesn't work in the desktop app. Therefore, when installing Screenful for the first time, you should not use the desktop app because setting up Screenful requires importing data sources. Therefore, you should do the initial setup using the monday.com web app. Once you've successfully imported the data sources, you can use Screenful with the monday.com desktop app for creating charts and reports.
You can use Screenful with monday.com desktop app but you won't be able to import any data source because the authorization doesn't work in the desktop app. Therefore, when installing Screenful for the first time, you should not use the desktop app because setting up Screenful requires importing data sources. Therefore, you should do the initial setup using the monday.com web app. Once you've successfully imported the data sources, you can use Screenful with the monday.com desktop app for creating charts and reports.
Yes, we support all available column types. Learn more from the Monday columns guide. Here's a complete list of units, metrics, and properties available for charts.
Yes, we support all available column types. Learn more from the Monday columns guide. Here's a complete list of units, metrics, and properties available for charts.
Yes, we do support the monday Sales CRM in our reporting. You can learn more from this article.
Yes, we do support the monday Sales CRM in our reporting. You can learn more from this article.
The timings are based on your workflow settings. You can learn more from the Lead Time FAQ.
The timings are based on your workflow settings. You can learn more from the Lead Time FAQ.
Yes, you can filter charts based on due dates or by status such as overdue. You can also track the amount of work planned for the future using the Workload chart. Learn more about setting up the workload chart for monday.com.
Yes, you can filter charts based on due dates or by status such as overdue. You can also track the amount of work planned for the future using the Workload chart. Learn more about setting up the workload chart for monday.com.
Yes, you can use the formula column as a unit in the charts. All formula columns are automatically imported. However, to make them available as a unit, you must ensure that the field is mapped to a unit in the custom fields mapping. Once it is mapped, it will be available in the unit menus. You can learn more from this guide.
Yes, you can use the formula column as a unit in the charts. All formula columns are automatically imported. However, to make them available as a unit, you must ensure that the field is mapped to a unit in the custom fields mapping. Once it is mapped, it will be available in the unit menus. You can learn more from this guide.
Archived tasks are treated differently depending on whether they are completed or not. Completed tasks are still considered completed even if they are archived. Tasks that are archived before they were completed are considered removed. Archiving a task doesn't affect its metrics collected before it was archived.
Archived tasks are treated differently depending on whether they are completed or not. Completed tasks are still considered completed even if they are archived. Tasks that are archived before they were completed are considered removed. Archiving a task doesn't affect its metrics collected before it was archived.
The Power-Up needs an internet connection to work. If your connection is interrupted or slow, the Power-Up may appear to be working, but it may not be able to update data on your boards. The Power-Up may not recover automatically if you regain the connection after an interruption. Make sure you have a working internet connection.
The Power-Up needs an internet connection to work. If your connection is interrupted or slow, the Power-Up may appear to be working, but it may not be able to update data on your boards. The Power-Up may not recover automatically if you regain the connection after an interruption. Make sure you have a working internet connection.
If your internet connection has been interrupted or slow, that may have an effect on the Power-Up functionality. Once you regain connection, the Power-Up may not recover automatically. Reload the page (Trello board) to make sure that the Power-Up has recovered from interruption.
If your internet connection has been interrupted or slow, that may have an effect on the Power-Up functionality. Once you regain connection, the Power-Up may not recover automatically. Reload the page (Trello board) to make sure that the Power-Up has recovered from interruption.
Click on the Power-Up in Trello main menu.
Select Remove Personal Settings.
Click Clear Data (removes the auth token only).
Click Board button and authorize the Power-UP.
See if your issue is resolved.
Click on the Power-Up in Trello main menu.
Select Remove Personal Settings.
Click Clear Data (removes the auth token only).
Click Board button and authorize the Power-UP.
See if your issue is resolved.
Some browser extensions may interface with the Power-Up functionality. Log out from Trello. Disable all or some browser extensions and log in to Trello again. If you disabled your extensions and the Power-Up started working normally again, one of your extensions is likely causing issues with the Power-Up. You can now re-enable your extensions one by one until you find the problematic one.
If it's a privacy extension you want to keep using, such as DuckDuckGo, Ublock, or similar ones, try adding the following domains to your allow list:
screenful.com
app.screenful.me
Some browser extensions may interface with the Power-Up functionality. Log out from Trello. Disable all or some browser extensions and log in to Trello again. If you disabled your extensions and the Power-Up started working normally again, one of your extensions is likely causing issues with the Power-Up. You can now re-enable your extensions one by one until you find the problematic one.
If it's a privacy extension you want to keep using, such as DuckDuckGo, Ublock, or similar ones, try adding the following domains to your allow list:
screenful.com
app.screenful.me
If you have multiple user profiles in your web browser, try logging in to Trello using a different browser profile. If that doesn’t help, try logging in to Trello with the browser in private/incognito mode.
If you have multiple user profiles in your web browser, try logging in to Trello using a different browser profile. If that doesn’t help, try logging in to Trello with the browser in private/incognito mode.
Trello can't support every version of every browser, so it helps to make sure you're using one that's supported and tested by Trello.
Next, try logging into Trello in the following ways to see if you can reproduce the issue you are having:
Try using a different browser on the same computer
Try using a different computer
Allow cookies from third party sites in case you're running into any issues with linking to GoogleDrive or Dropbox
Trello can't support every version of every browser, so it helps to make sure you're using one that's supported and tested by Trello.
Next, try logging into Trello in the following ways to see if you can reproduce the issue you are having:
Try using a different browser on the same computer
Try using a different computer
Allow cookies from third party sites in case you're running into any issues with linking to GoogleDrive or Dropbox
If you can't get another browser to try, we'll need you to clear your cache and check for errors. Here are simple instructions on how to do that:
Instructions for Chrome (You only need to check "Empty the cache" and "Clear data from hosted apps".)
If you can't get another browser to try, we'll need you to clear your cache and check for errors. Here are simple instructions on how to do that:
Instructions for Chrome (You only need to check "Empty the cache" and "Clear data from hosted apps".)
If nothing above helps, in Edge, Firefox, or Chrome you can check for errors with the Error Console.
To do that, open the board in question and use:
On Windows:
F12in Edge and go to the Console tab.Ctrl + Shift + Jin Firefox or Chrome for Windows.
On macOS:
command + option + Jin Chromecommand + shift + Jin Firefox
You can copy any errors you see there, or take a screenshot and send it to us.
If nothing above helps, in Edge, Firefox, or Chrome you can check for errors with the Error Console.
To do that, open the board in question and use:
On Windows:
F12in Edge and go to the Console tab.Ctrl + Shift + Jin Firefox or Chrome for Windows.
On macOS:
command + option + Jin Chromecommand + shift + Jin Firefox
You can copy any errors you see there, or take a screenshot and send it to us.
Screenful provides the most advanced analytics for task management data. That includes any work that involves tickets going through a workflow.
In addition to tracking a software development process, our customers are using Screenful for tracking manufacturing, inventory, sales pipelines, marketing campaigns, order processing, among many other use cases.
Screenful provides the most advanced analytics for task management data. That includes any work that involves tickets going through a workflow.
In addition to tracking a software development process, our customers are using Screenful for tracking manufacturing, inventory, sales pipelines, marketing campaigns, order processing, among many other use cases.
At any time during the free trial, a paid account can be created by entering the credit card at the Account->Billing tab. If you rather pay with an invoice, we support that in the Enterprise plans. All plans are recurring and will renew automatically. Plans can be canceled at any time. The prices are according to the pricing table.
At any time during the free trial, a paid account can be created by entering the credit card at the Account->Billing tab. If you rather pay with an invoice, we support that in the Enterprise plans. All plans are recurring and will renew automatically. Plans can be canceled at any time. The prices are according to the pricing table.
You can manage your Screenful subscription at the Account Settings ➔ Billing tab in the settings. To access it, log in at https://screenful.com/login and select Plans & billing from the main menu:
On the Plans & Billing page, you can
Update your credit card information
Upgrade your plan
Download receipts of payments
Close your account
You can close your account by clicking Remove account:
That will remove your account and close the subscription.
When you close the subscription, you wll lose the access immediately. If you want to keep using until the end of the current paid period, you can remove the credit card in the subscription settings to avoid further charges.
You can manage your Screenful subscription at the Account Settings ➔ Billing tab in the settings. To access it, log in at https://screenful.com/login and select Plans & billing from the main menu:
On the Plans & Billing page, you can
Update your credit card information
Upgrade your plan
Download receipts of payments
Close your account
You can close your account by clicking Remove account:
That will remove your account and close the subscription.
When you close the subscription, you wll lose the access immediately. If you want to keep using until the end of the current paid period, you can remove the credit card in the subscription settings to avoid further charges.
If you are unable to log in, it is typically because of either of these reasons:
1) You have a subscription that does not involve Screenful account
These subscriptions are managed within the Trello UI. There is no Screenful login.
2) Your Screenful trial ended, and your account was removed
Trial accounts are automatically removed 30 days after the trial ends (you'll receive a notification email a few days before). If your account got deleted, you can start a new trial. There is no way to recover a deleted account.
If you are still having issues with logging in, please contact us.
If you are unable to log in, it is typically because of either of these reasons:
1) You have a subscription that does not involve Screenful account
These subscriptions are managed within the Trello UI. There is no Screenful login.
2) Your Screenful trial ended, and your account was removed
Trial accounts are automatically removed 30 days after the trial ends (you'll receive a notification email a few days before). If your account got deleted, you can start a new trial. There is no way to recover a deleted account.
If you are still having issues with logging in, please contact us.
It depends on what tool you are using. In Trello, Jira, or monday.com it’s a board. In Asana it’s a project. In Linear, it's a team.
GitHub is an exception in the sense that you can have multiple repositories within one data source.
You can import data sources from any of those tools into the same Screenful account.
It depends on what tool you are using. In Trello, Jira, or monday.com it’s a board. In Asana it’s a project. In Linear, it's a team.
GitHub is an exception in the sense that you can have multiple repositories within one data source.
You can import data sources from any of those tools into the same Screenful account.
A report consists of charts (up to 20 per report) and text commentary. It can be shared via a link or scheduled via email daily, weekly, or monthly to the selected recipients or a Slack channel. The data in a report is automatically synced once per hour.
Regardless of how often you schedule a report, it is still counted as one.
A report consists of charts (up to 20 per report) and text commentary. It can be shared via a link or scheduled via email daily, weekly, or monthly to the selected recipients or a Slack channel. The data in a report is automatically synced once per hour.
Regardless of how often you schedule a report, it is still counted as one.
All prices are in USD, and we accept all major credit cards, including Visa, Mastercard, and American Express. In the Enterprise plans, we can alternatively send a PDF invoice.
All prices are in USD, and we accept all major credit cards, including Visa, Mastercard, and American Express. In the Enterprise plans, we can alternatively send a PDF invoice.
Nope. With Screenful, you can invite as many people as you like for free.
Nope. With Screenful, you can invite as many people as you like for free.
Yes, we are. You can learn more about our GDPR compliant data and security practices from these documents:
Yes, we are. You can learn more about our GDPR compliant data and security practices from these documents:
Data sources are authorised when they are created. Screenful will have access to the same boards as the user that is doing the authorisation. To limit which data sources Screenful can access, you should authorise the data sources with a user that has access only to those data sources that you want Screenful to see. This could be a normal user that happens to have access to the right data sources or it could be user created specifically for the purpose of authorising the Screenful integration.
Data sources are authorised when they are created. Screenful will have access to the same boards as the user that is doing the authorisation. To limit which data sources Screenful can access, you should authorise the data sources with a user that has access only to those data sources that you want Screenful to see. This could be a normal user that happens to have access to the right data sources or it could be user created specifically for the purpose of authorising the Screenful integration.
You can update your credit card information at the Account Settings ➔ Billing tab in the setup menu.
You can update your credit card information at the Account Settings ➔ Billing tab in the setup menu.
We don't publish our future roadmap but you can see our release history on the Screenful Roadmap page.
We don't publish our future roadmap but you can see our release history on the Screenful Roadmap page.
Yes, via the SSO. First, you must enable single sign-on and set up the two-factor authentication using your existing SSO provider.
Yes, via the SSO. First, you must enable single sign-on and set up the two-factor authentication using your existing SSO provider.
Yes, we do support SSO in our Enterprise plans. You can learn more from the SSO Setup Guide.
Yes, we do support SSO in our Enterprise plans. You can learn more from the SSO Setup Guide.
Yes, in the Silver plan or higher, you can have private custom charts and reports. In the Enterprise plans, you can also limit visibility per user per data source. Learn more about setting permissions.
Yes, in the Silver plan or higher, you can have private custom charts and reports. In the Enterprise plans, you can also limit visibility per user per data source. Learn more about setting permissions.
We do not make changes to your data. We only read it via the API of your tool. Screenful is only for reporting and analytics. It does not update any data within your tools.
We do not make changes to your data. We only read it via the API of your tool. Screenful is only for reporting and analytics. It does not update any data within your tools.
Team members can be invited under the Account Settings ➔ Manage Users tab.
If you have created a separate trial account, you need to close that account before being invited to another account (one email address can be associated with only one Screenful account). You can do that at Account—>Billing tab under the Account settings.
Team members can be invited under the Account Settings ➔ Manage Users tab.
If you have created a separate trial account, you need to close that account before being invited to another account (one email address can be associated with only one Screenful account). You can do that at Account—>Billing tab under the Account settings.
The receipts of your payments are automatically sent to the email address given in the checkout form.
You can also download invoices at the Account Settings ➔ Billing tab under the main menu.
The receipts of your payments are automatically sent to the email address given in the checkout form.
You can also download invoices at the Account Settings ➔ Billing tab under the main menu.
Here's a list of our partners. They can help you with advanced Monday/Jira/Asana/Trello topics, and they can also help you set up Screenful for your account.
If you're using Jira or Trello, you can contact one of the local Atlassian partners to resell our software via the Atlassian Marketplace.
Here's a list of our partners. They can help you with advanced Monday/Jira/Asana/Trello topics, and they can also help you set up Screenful for your account.
If you're using Jira or Trello, you can contact one of the local Atlassian partners to resell our software via the Atlassian Marketplace.
For example, 12 months of data history means that your charts can extend maximum 12 months to the history. The length of the history depends on the plan so that more expensive plans allow looking at the trends from a longer time period.
For example, 12 months of data history means that your charts can extend maximum 12 months to the history. The length of the history depends on the plan so that more expensive plans allow looking at the trends from a longer time period.
Yes, you can choose to pay monthly or annually when paying with a credit card. When paying annually with a credit card, you get two month for free in comparison to paying monthly.
In the Enterprise plans, there's also an option to pay annually with an invoice (wire transfer).
Yes, you can choose to pay monthly or annually when paying with a credit card. When paying annually with a credit card, you get two month for free in comparison to paying monthly.
In the Enterprise plans, there's also an option to pay annually with an invoice (wire transfer).
You can upgrade or downgrade your plan at any time at the Account Settings ➔ Billing tab under the main menu. Your already paid plan is automatically prorated when you do so.
You can upgrade or downgrade your plan at any time at the Account Settings ➔ Billing tab under the main menu. Your already paid plan is automatically prorated when you do so.
You can cancel your paid plan at any time at the Account Settings ➔ Billing tab in the settings.
You can cancel your paid plan at any time at the Account Settings ➔ Billing tab in the settings.
Yes. Get in touch, and we’ll help you out.
Yes. Get in touch, and we’ll help you out.
Our payment system calculates the prorated amount automatically. So when you upgrade, a new annual period will be started, and unused time from the previous plan will be deducted from the price.
Our payment system calculates the prorated amount automatically. So when you upgrade, a new annual period will be started, and unused time from the previous plan will be deducted from the price.
It means that the user has already registered to another account with the same email address. One email address can belong to one account only. The solution is to ask the user to log in to their current account and remove the duplicate account at the Account Settings ➔ Billing tab.
It means that the user has already registered to another account with the same email address. One email address can belong to one account only. The solution is to ask the user to log in to their current account and remove the duplicate account at the Account Settings ➔ Billing tab.
See our tool-specific FAQs:
Also, check out our Getting Started guide and How-to articles
Can’t find your answer? — Get in touch.
See our tool-specific FAQs:
Also, check out our Getting Started guide and How-to articles
Can’t find your answer? — Get in touch.
Scaled by Screenful is a Power-Up for Trello that combines the functionalities of our popular Power-Ups: Epic Cards, Card Dependencies, Card Size, and Card Priority.
It is an all-in-one toolkit for tracking work in scale with Trello!
Scaled by Screenful is a Power-Up for Trello that combines the functionalities of our popular Power-Ups: Epic Cards, Card Dependencies, Card Size, and Card Priority.
It is an all-in-one toolkit for tracking work in scale with Trello!
This add-on was built for companies and teams who use Trello in scale. If you work on a single Trello board you probably don’t need this.
But If you have multiple teams working on multiple boards you may start losing visibility on what is going on those boards. This add-on provides you the ability to track work on higher level with epics, dependencies, estimates, and priorities.
This add-on was built for companies and teams who use Trello in scale. If you work on a single Trello board you probably don’t need this.
But If you have multiple teams working on multiple boards you may start losing visibility on what is going on those boards. This add-on provides you the ability to track work on higher level with epics, dependencies, estimates, and priorities.
There is no limit to the number of users. We offer a simple plan with a fair fixed price. It includes unlimited users, unlimited epics, unlimited boards (within one Trello workspace), and unlimited relationships.
There is no limit to the number of users. We offer a simple plan with a fair fixed price. It includes unlimited users, unlimited epics, unlimited boards (within one Trello workspace), and unlimited relationships.
The receipt of the payment is automatically sent to the email address that was entered into the subscription form. You can download receipts by clicking the Update the payment info in the Billing tab.
The receipt of the payment is automatically sent to the email address that was entered into the subscription form. You can download receipts by clicking the Update the payment info in the Billing tab.
Here's how to manage your Scaled Power-Up subscription:
1) Open the Power-Up by clicking the Power-Up icon on top of the Trello UI
If you don't see the icon on your Trello UI, it is because the Power-Up is not installed on that specific board. Try some other board or add the Power-Up to your board.
Subscription is specific to a Trello workspace so you need to be in the workspace associated with the subscription
2) Navigate to the Billing tab from the menu on the left
On the Billing page, you can
Update your credit card information
Download receipts
Close the subscription
When you close the subscription, the Power-Up will stop working immediately. If you want to keep using until the end of the current paid period, you can remove the credit card in the subscription settings to avoid being charged again.
Here's how to manage your Scaled Power-Up subscription:
1) Open the Power-Up by clicking the Power-Up icon on top of the Trello UI
If you don't see the icon on your Trello UI, it is because the Power-Up is not installed on that specific board. Try some other board or add the Power-Up to your board.
Subscription is specific to a Trello workspace so you need to be in the workspace associated with the subscription
2) Navigate to the Billing tab from the menu on the left
On the Billing page, you can
Update your credit card information
Download receipts
Close the subscription
When you close the subscription, the Power-Up will stop working immediately. If you want to keep using until the end of the current paid period, you can remove the credit card in the subscription settings to avoid being charged again.
The Power-Up is limited to one workspace so you'd need multiple subscriptions if you want to use it in multiple workspaces
The Power-Up is limited to one workspace so you'd need multiple subscriptions if you want to use it in multiple workspaces
You can manage your Screenful subscription at the Account Settings ➔ Billing tab in the settings. To access it, log in at https://screenful.com/login and select Plans & billing from the main menu:
On the Plans & Billing page, you can
Update your credit card information
Upgrade your plan
Download receipts of payments
Close your account
Notice that removing the Power-Up from your Trello board won't close your subscription! You'll have to close it separately by clicking Remove account:
That will remove your account and close the subscription.
When you close the subscription, you wll lose the access immediately. If you want to keep using until the end of the current paid period, you can remove the credit card in the subscription settings to avoid being charged again.
You can manage your Screenful subscription at the Account Settings ➔ Billing tab in the settings. To access it, log in at https://screenful.com/login and select Plans & billing from the main menu:
On the Plans & Billing page, you can
Update your credit card information
Upgrade your plan
Download receipts of payments
Close your account
Notice that removing the Power-Up from your Trello board won't close your subscription! You'll have to close it separately by clicking Remove account:
That will remove your account and close the subscription.
When you close the subscription, you wll lose the access immediately. If you want to keep using until the end of the current paid period, you can remove the credit card in the subscription settings to avoid being charged again.
Yes and no. We have a set of free Power-Ups that you can freely install to your boards. We also have a paid product, Analytics & reports, which you can try for free.
Yes and no. We have a set of free Power-Ups that you can freely install to your boards. We also have a paid product, Analytics & reports, which you can try for free.
Screenful has its own pricing plan, separate from Trello. You don't need a paid version of Trello in order to use Screenful.
Screenful has its own pricing plan, separate from Trello. You don't need a paid version of Trello in order to use Screenful.
Both have the same features, except that with the Power-up, you can embed Screenful within your Trello UI. Regardless of whether you have installed the Power-Up or not, you can always use Screenful just like any standalone web app by logging in at https://app.screenful.me/.
Both have the same features, except that with the Power-up, you can embed Screenful within your Trello UI. Regardless of whether you have installed the Power-Up or not, you can always use Screenful just like any standalone web app by logging in at https://app.screenful.me/.
You don’t have to use our free Power-Ups but if you do, the data created in the Power-Ups will be available in your charts, reports, and dashboards.
You don’t have to use our free Power-Ups but if you do, the data created in the Power-Ups will be available in your charts, reports, and dashboards.
Yes, you can filter charts based on due dates or by status such as overdue. You can also track the amount of work planned for the future using the Workload chart. Learn more about setting up the workload chart for Trello.
Yes, you can filter charts based on due dates or by status such as overdue. You can also track the amount of work planned for the future using the Workload chart. Learn more about setting up the workload chart for Trello.
Yes. You can use a custom field or the free Card Size Power-Up for setting weights for cards. Lean more about how to set estimates in your tasks in Trello.
Yes. You can use a custom field or the free Card Size Power-Up for setting weights for cards. Lean more about how to set estimates in your tasks in Trello.
Archived cards are treated differently depending on whether they are completed or not. Completed cards are still considered completed even if they are archived. Cards that are archived before they are completed are considered removed. Archiving a card doesn't affect the metrics collected before it was archived.
Archived cards are treated differently depending on whether they are completed or not. Completed cards are still considered completed even if they are archived. Cards that are archived before they are completed are considered removed. Archiving a card doesn't affect the metrics collected before it was archived.
The timings are based on your workflow settings. You can learn more from the Lead Time FAQ.
The timings are based on your workflow settings. You can learn more from the Lead Time FAQ.
The card size metrics are defined as below:
Total -> Total amount of card size in the cards
Created -> Total amount of card size in the cards created within the selected period
Completed -> Total amount of card size in the cards completed within the selected period
Spent -> Total amount of card size spent in the cards completed within the selected period
Average -> Average card size in the cards
In progress -> Total amount of card size in the cards currently in progress
Remaining -> Total amount of card size remaining
The card size metrics are defined as below:
Total -> Total amount of card size in the cards
Created -> Total amount of card size in the cards created within the selected period
Completed -> Total amount of card size in the cards completed within the selected period
Spent -> Total amount of card size spent in the cards completed within the selected period
Average -> Average card size in the cards
In progress -> Total amount of card size in the cards currently in progress
Remaining -> Total amount of card size remaining
If a card is moved from one board A to board B, you will lose the data about the card movements in board A since the Trello API won’t return it anymore. The solution is to copy the card instead of moving it.
If a card is moved from one board A to board B, you will lose the data about the card movements in board A since the Trello API won’t return it anymore. The solution is to copy the card instead of moving it.
The likely reason is that someone on your team disabled the Power-Up on your board. If anyone on your team enables it, it will be visible again for all team members. That’s how Power-Ups work, either everyone sees it, or no one sees it.
The likely reason is that someone on your team disabled the Power-Up on your board. If anyone on your team enables it, it will be visible again for all team members. That’s how Power-Ups work, either everyone sees it, or no one sees it.
In order to use the Power-Up on your board, the board must have a workspace associated with it. Creating a workspace is easy, just follow these steps to create one.
In order to use the Power-Up on your board, the board must have a workspace associated with it. Creating a workspace is easy, just follow these steps to create one.
Each user must authorize the Power-Up by clicking on the Power-Up name on top of the Trello UI and going through the auth flow.
Any person who wants to use this power-up must be a member of the Trello workspace where the board exists. It's not enough to add a user to your Trello board, you need to add that person to your workspace as well.
Each user must authorize the Power-Up by clicking on the Power-Up name on top of the Trello UI and going through the auth flow.
Any person who wants to use this power-up must be a member of the Trello workspace where the board exists. It's not enough to add a user to your Trello board, you need to add that person to your workspace as well.
Auth flow does not work in the desktop app. We are looking for options to have this fixed but meanwhile, the workaround is to use the web app for authorization (after which you can use the Power-Up in the desktop app).
Auth flow does not work in the desktop app. We are looking for options to have this fixed but meanwhile, the workaround is to use the web app for authorization (after which you can use the Power-Up in the desktop app).
You can activate this add-on from the Power‑Ups section in the Trello menu. From there, search for the Power-Up name and add it to your board by clicking the Add button.
You can activate this add-on from the Power‑Ups section in the Trello menu. From there, search for the Power-Up name and add it to your board by clicking the Add button.
Yes, you can use custom fields as units, or for grouping and filtering data. Learn more from the integration-specific guides:
Yes, you can use custom fields as units, or for grouping and filtering data. Learn more from the integration-specific guides:
While both the public and private channels are shown in the menu, you won’t receive the report to a private channel without explicitly adding the Screenful app to that channel. Learn how to enable sending to a private Slack channel.
There can also be restrictions on who can install apps to your Slack. Learn how to manage app approval in your Slack workspace.
Some browser plugins may interfere with the authorization process. If you see an empty page during the authorization or the list of channels is empty, you should try with another browser (or ask your colleague to do the Slack authorization).
While both the public and private channels are shown in the menu, you won’t receive the report to a private channel without explicitly adding the Screenful app to that channel. Learn how to enable sending to a private Slack channel.
There can also be restrictions on who can install apps to your Slack. Learn how to manage app approval in your Slack workspace.
Some browser plugins may interfere with the authorization process. If you see an empty page during the authorization or the list of channels is empty, you should try with another browser (or ask your colleague to do the Slack authorization).
Filter options are derived from task data, which means that if you recently added some properties, such as labels, but haven't yet assigned them to any tasks, they won't show up in the filter options. As soon as you assign them to tasks, they will show up in the filter options from then on.
Filter options are derived from task data, which means that if you recently added some properties, such as labels, but haven't yet assigned them to any tasks, they won't show up in the filter options. As soon as you assign them to tasks, they will show up in the filter options from then on.
The likely reason is that your workflow mapping is not done correctly. Notice that the tasks in the workflow states mapped to Excluded won't be imported to Screenful. You can learn more about the workflow mapping from the guides below: from this guide.
The likely reason is that your workflow mapping is not done correctly. Notice that the tasks in the workflow states mapped to Excluded won't be imported to Screenful. You can learn more about the workflow mapping from the guides below: from this guide.
I have created an automation to move completed tasks from one Asana board to another. Will that mess up my stats?
If a task is moved from Project A to Project B, you will lose the task history from Project A since the Asana API won't return it anymore. Instead of moving to another project, you can create a dedicated "Archived" section at the bottom of your project (that is folded by default), and set up an automation to move completed tasks to that section instead of another project. That way, you won't lose any history.
If a task is moved from Project A to Project B, you will lose the task history from Project A since the Asana API won't return it anymore. Instead of moving to another project, you can create a dedicated "Archived" section at the bottom of your project (that is folded by default), and set up an automation to move completed tasks to that section instead of another project. That way, you won't lose any history.
When you are importing projects, you are shown all the projects of the teams in which you are a member. In order to see more projects, add yourself to the respective teams.
When you are importing projects, you are shown all the projects of the teams in which you are a member. In order to see more projects, add yourself to the respective teams.
You may not see all the portfolios due to a restriction in the Asana API. Portfolios are shown only if the user who did the authorization is the owner of the portfolios.
You may not see all the portfolios due to a restriction in the Asana API. Portfolios are shown only if the user who did the authorization is the owner of the portfolios.
Currently, we cannot measure the cycle time by workflow state for the new GitHub projects due to a lack of API support. The state transition history is provided for classic projects but not for new projects. You can learn more and upvote the issue in the GitHub forum.
Currently, we cannot measure the cycle time by workflow state for the new GitHub projects due to a lack of API support. The state transition history is provided for classic projects but not for new projects. You can learn more and upvote the issue in the GitHub forum.
You can pull metrics from repositories that you own, you have contributed to, or that are in your organisation. If your organisation has applied special restrictions on 3rd party access you need to grant access to the Screenful app first.
You can pull metrics from repositories that you own, you have contributed to, or that are in your organisation. If your organisation has applied special restrictions on 3rd party access you need to grant access to the Screenful app first.
Go to the Applications settings in GitHub and remove Screenful form the authorised OAuth applications. After that, you can add a new data source under General Settings ► Integrations tab using a different account.
Go to the Applications settings in GitHub and remove Screenful form the authorised OAuth applications. After that, you can add a new data source under General Settings ► Integrations tab using a different account.
Screenful connects to the GitLab board, not a project or group, so the first thing would be to check that the missing issues or pull requests are visible on that board.
Screenful connects to the GitLab board, not a project or group, so the first thing would be to check that the missing issues or pull requests are visible on that board.
If you’re connecting to Jira cloud you need to create and use an API token, but if you’re running Jira Server use your password. Read more here. If you’re trying to connect Jira Service Desk head this way.
If you’re connecting to Jira cloud you need to create and use an API token, but if you’re running Jira Server use your password. Read more here. If you’re trying to connect Jira Service Desk head this way.
A firewall maybe blocking Screenful from accessing your Jira API. You need to enable access.
A firewall maybe blocking Screenful from accessing your Jira API. You need to enable access.
Jira sprint reports exclude sub-tasks. You can set a filter to match this. Note that the Jira sprint report data is not available from the Jira API, which may also lead to small discrepancies.
Jira sprint reports exclude sub-tasks. You can set a filter to match this. Note that the Jira sprint report data is not available from the Jira API, which may also lead to small discrepancies.
1. Go to Settings ► Integrations ► Jira
2. Click on the "Disable integrations" button
3. Enter the new credentials and click on "Connect" button
1. Go to Settings ► Integrations ► Jira
2. Click on the "Disable integrations" button
3. Enter the new credentials and click on "Connect" button
Here's are step-by-step instructions for authorising access to the Jira API and for setting permissions for the Jira Cloud add-on
Here's are step-by-step instructions for authorising access to the Jira API and for setting permissions for the Jira Cloud add-on
You'd need to close your account at (Account->Billing tab) first before signing up to another account using the same email address. You can't attach an existing Screenful account to the Marketplace add-on, unfortunately.
You'd need to close your account at (Account->Billing tab) first before signing up to another account using the same email address. You can't attach an existing Screenful account to the Marketplace add-on, unfortunately.
I installed your marketplace add-on but can’t create data sources because of an authorization failure
Reinstalling the add-on might help in this case. You need to stop the trial first, and then uninstall the add-on. After that, you can install it again and continue with your trial.
Reinstalling the add-on might help in this case. You need to stop the trial first, and then uninstall the add-on. After that, you can install it again and continue with your trial.
If you try to install the add-on with a direct link you may get an error message like “Add-on key is invalid”. Most likely this means that you’re not logged in to Jira with sufficient administrator privileges to install add-ons. Check your permissions or cantact your Jira admin.
If you try to install the add-on with a direct link you may get an error message like “Add-on key is invalid”. Most likely this means that you’re not logged in to Jira with sufficient administrator privileges to install add-ons. Check your permissions or cantact your Jira admin.
It can happen that the Jira board you need is not visible in dashboard creation wizard. The most common reason is that the user you’re using to authorize the connection does not have access to that board. If you’ve installed Screenful from the Atlassian Marketplace check this guide. If you’ve installed Screenful as a stand-alone web app, start from here.
It can happen that the Jira board you need is not visible in dashboard creation wizard. The most common reason is that the user you’re using to authorize the connection does not have access to that board. If you’ve installed Screenful from the Atlassian Marketplace check this guide. If you’ve installed Screenful as a stand-alone web app, start from here.
Two common scenarios could cause the difference. First, if any Jira columns are excluded in Screenful workflow settings, issues from those Jira columns won't be imported to Screenful. In addition, if there are Jira statuses that are not mapped to any Jira column in the Jira board configuration view, issues with those statuses are not imported to Screenful.
Two common scenarios could cause the difference. First, if any Jira columns are excluded in Screenful workflow settings, issues from those Jira columns won't be imported to Screenful. In addition, if there are Jira statuses that are not mapped to any Jira column in the Jira board configuration view, issues with those statuses are not imported to Screenful.
When using Jira Cloud, you have to authenticate with Jira API by using the API token instead of password
When using Jira Cloud, you have to authenticate with Jira API by using the API token instead of password
When you add a new custom field to your board, it is imported during the next data sync (the data is synced automatically once per hour). You can trigger sync manually anytime by selecting Data sync options from the main menu. Notice that the new field should also have a value assigned in at least one task.
When you add a new custom field to your board, it is imported during the next data sync (the data is synced automatically once per hour). You can trigger sync manually anytime by selecting Data sync options from the main menu. Notice that the new field should also have a value assigned in at least one task.
Some features may not work when using Screenful in monday.com desktop app. You won't be able to import data sources because the authorization doesn't work in the desktop app. Also, some links in the UI may not be clickable when using the desktop app. When using Screenful, there are these alternatives to the monday.com desktop app.
Log in to the monday.com web app instead of the desktop app
Log in to Screenful directly at https://screenful.com/login
Please let us know at support@screenful.com if you notice issues when using Screenful with the monday.com desktop app. We're happy to investigate and find workarounds so that you can use Screenful also with the desktop app.
Some features may not work when using Screenful in monday.com desktop app. You won't be able to import data sources because the authorization doesn't work in the desktop app. Also, some links in the UI may not be clickable when using the desktop app. When using Screenful, there are these alternatives to the monday.com desktop app.
Log in to the monday.com web app instead of the desktop app
Log in to Screenful directly at https://screenful.com/login
Please let us know at support@screenful.com if you notice issues when using Screenful with the monday.com desktop app. We're happy to investigate and find workarounds so that you can use Screenful also with the desktop app.
I have created automation to move items from one monday.com board to another. Will that mess up my stats?
If an item is moved from board A to board B, you will lose the data about the item movements in board A since the Monday API won’t return it anymore. To avoid losing data, consider these alternatives:
Add a delay of at least two hours before moving an item. That leaves enough time for Screenful to register that the item was completed (sync runs once per hour)
Create a dedicated "Archived" group at the bottom of your board, and create an automation to move completed items to that group instead of another board.
If an item is moved from board A to board B, you will lose the data about the item movements in board A since the Monday API won’t return it anymore. To avoid losing data, consider these alternatives:
Add a delay of at least two hours before moving an item. That leaves enough time for Screenful to register that the item was completed (sync runs once per hour)
Create a dedicated "Archived" group at the bottom of your board, and create an automation to move completed items to that group instead of another board.
I have installed the Screenful add-on to my monday.com account, but all I see is an empty page. What can I do?
Under Chrome's Settings > Privacy > Content Settings, there is the cookie setting to "Block sites from setting any data". If you have it checked, uncheck it, or try with another browser.
Under Chrome's Settings > Privacy > Content Settings, there is the cookie setting to "Block sites from setting any data". If you have it checked, uncheck it, or try with another browser.
If you’re using the Monday IP restrictions feature it will block access to the monday API, which the Screenful connector needs in order to fetch data. To enable Screenful whitelist the IP address 34.251.47.98 and contact support@screenful.com so we can finalize the configuration.
If you’re using the Monday IP restrictions feature it will block access to the monday API, which the Screenful connector needs in order to fetch data. To enable Screenful whitelist the IP address 34.251.47.98 and contact support@screenful.com so we can finalize the configuration.
Below are some typical reasons for charts not displaying the data you expect:
The chart shows data based on a different column than what you think. Learn more about selecting items for a chart.
You haven't imported sub-items as data sources. If you want to include subitems in your charts, you must add subitem data sources as well.
Your workflow mapping is not done correctly. You can learn more about workflow mapping from this guide. Notice that the items in the statuses mapped to Excluded won't be imported to Screenful.
Some of your items are archived. Monday API doesn't return archived items. When you import a data source, archived items won't be included. However, the completed items you archive after that will be kept in the stats.
Below are some typical reasons for charts not displaying the data you expect:
The chart shows data based on a different column than what you think. Learn more about selecting items for a chart.
You haven't imported sub-items as data sources. If you want to include subitems in your charts, you must add subitem data sources as well.
Your workflow mapping is not done correctly. You can learn more about workflow mapping from this guide. Notice that the items in the statuses mapped to Excluded won't be imported to Screenful.
Some of your items are archived. Monday API doesn't return archived items. When you import a data source, archived items won't be included. However, the completed items you archive after that will be kept in the stats.
The likely reason is that your workflow mapping is not done correctly. You can learn more about the workflow mapping from this guide. Notice that the cards that are in lists mapped to Excluded won't be imported to Screenful.
The likely reason is that your workflow mapping is not done correctly. You can learn more about the workflow mapping from this guide. Notice that the cards that are in lists mapped to Excluded won't be imported to Screenful.
I have created an automation to move completed cards from one Trello board to another. Will that mess up my stats?
If a card is moved from board A to board B, you will lose the card history from the board A since the Trello API won't return it anymore. Instead of moving to another board, you can create an automation to archive the card.
Once archived, the card is no longer visible on the board but is still included in Trello's search feature, and can be returned to the board at any time if needed.
Another option is to add a delay of at least two hours before moving an item. That leaves enough time for Screenful to register that the card was completed (sync runs once per hour).
If a card is moved from board A to board B, you will lose the card history from the board A since the Trello API won't return it anymore. Instead of moving to another board, you can create an automation to archive the card.
Once archived, the card is no longer visible on the board but is still included in Trello's search feature, and can be returned to the board at any time if needed.
Another option is to add a delay of at least two hours before moving an item. That leaves enough time for Screenful to register that the card was completed (sync runs once per hour).
You have to import the board as a data source first. If you don't see the board in the list of boards to import, you'll have to join that Trello board first to see it in the list. Once the board is imported, you can add it as a data source to charts.
You have to import the board as a data source first. If you don't see the board in the list of boards to import, you'll have to join that Trello board first to see it in the list. Once the board is imported, you can add it as a data source to charts.
The most likely reason is that the chart does not have all the data sources included. If the tasks in your epics are scattered across multiple boards, all those boards must be added as data sources to the chart.
You should also review your workflow mapping to ensure all the required lists are mapped.
The most likely reason is that the chart does not have all the data sources included. If the tasks in your epics are scattered across multiple boards, all those boards must be added as data sources to the chart.
You should also review your workflow mapping to ensure all the required lists are mapped.