Screenful provides the most advanced analytics for task management data. That includes any work that involves tickets going through a workflow.

In addition to tracking a software development process, our customers are using Screenful for tracking manufacturing, inventory, sales pipelines, marketing campaigns, order processing, among many other use cases.

At any time during the free trial, a paid account can be created by entering the credit card at the Account->Billing tab. If you rather pay with an invoice, we support that in the Enterprise plans. All plans are recurring and will renew automatically. Plans can be canceled at any time. The prices are according to the pricing table.

You can manage your Screenful subscription at the Account Settings ➔ Billing tab in the settings. To access it, log in at https://screenful.com/login and select Plans & billing from the main menu:

On the Plans & Billing page, you can

• Update your credit card information

• Upgrade your plan

• Download receipts of payments

• Close your account

You can close your account by clicking Remove account:

That will remove your account and close the subscription.

When you close the subscription, you wll lose the access immediately. If you want to keep using until the end of the current paid period, you can remove the credit card in the subscription settings to avoid further charges.

If you are unable to log in, it is typically because of either of these reasons:

1) You have a subscription that does not involve Screenful account

• Epic Cards Power-Up

• Scaled Power-Up

These subscriptions are managed within the Trello UI. There is no Screenful login.

2) Your Screenful trial ended, and your account was removed

Trial accounts are automatically removed 30 days after the trial ends (you'll receive a notification email a few days before). If your account got deleted, you can start a new trial. There is no way to recover a deleted account.

If you are still having issues with logging in, please contact us.

It depends on what tool you are using. In Trello, Jira, or monday.com it’s a board. In Asana it’s a project. In Linear, it's a team.

GitHub is an exception in the sense that you can have multiple repositories within one data source.

You can import data sources from any of those tools into the same Screenful account.

A report consists of charts (up to 20 per report) and text commentary. It can be shared via a link or scheduled via email daily, weekly, or monthly to the selected recipients or a Slack channel. The data in a report is automatically synced once per hour.

Regardless of how often you schedule a report, it is still counted as one.

All prices are in USD, and we accept all major credit cards, including Visa, Mastercard, and American Express. In the Enterprise plans, we can alternatively send a PDF invoice.  

Nope. With Screenful, you can invite as many people as you like for free.

Yes, we are. You can learn more about our GDPR compliant data and security practices from these documents:

• Screenful Terms of Service

• Data and security

• Data Processing Addendum

Data sources are authorised when they are created. Screenful will have access to the same boards as the user that is doing the authorisation. To limit which data sources Screenful can access, you should authorise the data sources with a user that has access only to those data sources that you want Screenful to see. This could be a normal user that happens to have access to the right data sources or it could be user created specifically for the purpose of authorising the Screenful integration. 

Yes, you get two months for free each year.

You can update your credit card information at the Account Settings ➔ Billing tab in the setup menu.

We don't publish our future roadmap but you can see our release history on the Screenful Roadmap page. 

Yes, via the SSO. First, you must enable single sign-on and set up the two-factor authentication using your existing SSO provider.

Yes, we do support SSO in our Enterprise plans. You can learn more from the SSO Setup Guide.

Yes, in the Silver plan or higher, you can have private custom charts and reports. In the Enterprise plans, you can also limit visibility per user per data source. Learn more about setting permissions.

We do not make changes to your data. We only read it via the API of your tool. Screenful is only for reporting and analytics. It does not update any data within your tools.

Team members can be invited under the Account Settings ➔ Manage Users tab.

If you have created a separate trial account, you need to close that account before being invited to another account (one email address can be associated with only one Screenful account). You can do that at Account—>Billing tab under the Account settings.

Learn more about inviting users.

The receipts of your payments are automatically sent to the email address given in the checkout form.

You can also download invoices at the Account Settings ➔ Billing tab under the main menu.

Here's a list of our partners. They can help you with advanced Monday/Jira/Asana/Trello topics, and they can also help you set up Screenful for your account.

If you're using Jira or Trello, you can contact one of the local Atlassian partners to resell our software via the Atlassian Marketplace.

For example, 12 months of data history means that your charts can extend maximum 12 months to the history. The length of the history depends on the plan so that more expensive plans allow looking at the trends from a longer time period.

Yes, you can choose to pay monthly or annually when paying with a credit card. When paying annually with a credit card, you get two month for free in comparison to paying monthly.

In the Enterprise plans, there's also an option to pay annually with an invoice (wire transfer).

You can upgrade or downgrade your plan at any time at the Account Settings ➔ Billing tab under the main menu. Your already paid plan is automatically prorated when you do so.

You can cancel your paid plan at any time at the Account Settings ➔ Billing tab in the settings.

Yes. Get in touch, and we’ll help you out.

Our payment system calculates the prorated amount automatically. So when you upgrade, a new annual period will be started, and unused time from the previous plan will be deducted from the price.

It means that the user has already registered to another account with the same email address. One email address can belong to one account only. The solution is to ask the user to log in to their current account and remove the duplicate account at the Account Settings ➔ Billing tab.

See our tool-specific FAQs:

• Screenful for monday.com

• Screenful for Asana

• Screenful for Trello

• Screenful for Linear

• Screenful for Jira

• Screenful for GitHub

• Screenful for GitLab

Also, check out our Getting Started guide and How-to articles

Can’t find your answer? — Get in touch.