The Timing insights tab helps you to understand how long it takes to complete a task on average. Track your lead, reaction, and cycle times. See how long tasks stay in a particular state. Find the bottlenecks in your process to pinpoint areas for improvement.

See timings for individual tasks

Click on the task names to see the individual tasks behind the numbers.

Hovering the cursor over the question mark icons show all the steps that a task took until it’s done, and how long it stayed in each workflow state.

Sort by the time in progress to see the tasks that took the longest or shortest time to complete. Use this information to plan your future work and to detect anomalies. 

Track timings by segment

Segment by label, assignee, priority, data source, workflow state, or any of your custom fields.

Cycle time is the total time that elapses from the moment when the work is started on a task until its completion.

Lead time is the total time that elapses from the creation of a task until its completion.

Reaction time is the time that elapses from the creation of a task until the work is started.

See the overall trend of your cycle time

The Cycle time trend shows your cycle time over the selected date range. Shorter cycle time means higher efficiency at a lower cost and hence better Productivity.

You can filter the data according to task type to track a specific aspect of your work, such as bugs, user stories, or support tickets. Timings are calculated from the completed tasks.

Track how long it took to complete a task

The cycle time scatter plot shows how long it took to complete a task after the work was started. Each circle corresponds to a completed task.

The higher the circle, the longer it took to complete the task. The horizontal axis is time. That allows you to visually see the outliers.

You can hover the mouse to see timings per workflow state for each individual task.

See how long each workflow step takes

The chart shows the average time a task stays in each workflow state before completion. Each bar represents a workflow step, and the numbers show how long tasks have stayed on each step on average during the selected date range.

A shorter cycle time leads to quicker delivery and enables teams to better support customer demand.

Common questions

How is the reaction time calculated?
Reaction time starts running when a task is moved into a state that is mapped to the "Not started" in the workflow mapping. The reaction time stops when the task is moved out from that state. If the task is never placed into a state that is mapped to the “open” workflow state, then the reaction time is zero.

What if tasks skip lists/columns, or there is no sequential workflow?
The timing information is based on how long items stay in the workflow states that are mapped to "In progress" in the workflow mapping. There is no need for sequential progress, and it is totally fine if tasks skip some of the workflow steps.

What if a task is moved from the “not started” state directly to “done” without going through any of the “in progress” states?
In that case, the cycle time will be zero.

How does the cycle time work if a task is moved into "in progress" and then back to "not started yet"? Similarly, what happens if a card is archived while it's in progress?
Cycle time is calculated only for completed tasks, so in both of those cases, cycle time would be undefined.

If a task is moved from "in progress" to "done", but then back to "in progress" again for additional work would this time be added to the cycle time?
Cycle time is counted only when the task is in progress, so the time spent in the "done" state is not included in the calculation. 

When is a task created? Does the clock start when a task is created or when it is put in the "next" state (or equivalent)?
The clock starts when a task is moved to a workflow state that is mapped to the "not started" or "in progress" workflow state.

Are weekends included in the cycle time calculations?
Weekends are included in the calculations by default, but you can change that in the chart settings by selecting 'Exclude non-business hours. See How to set weekend days and office hours