What is Lead time?

Lead time refers to the total time from when a task is created to when it is fully completed. It measures the entire lifespan of a work item from inception to closure.

Lead time includes the cycle time (actual work duration) plus any time spent waiting in queues or being blocked. While cycle time focuses on execution, lead time measures overall flow and process speed.

Who benefits from tracking Lead time?

  • Teams - Understand speed from request to delivery. Identify causes of delay.

  • Managers - Monitor workflow and identify bottlenecks causing queues and blocking.

  • Organizations - Evaluate the customer experience from request to resolution. Improve service delivery.

  • Customers - Gain visibility into end-to-end request handling. Shorter lead times improve satisfaction.