Screenful FAQ
Do you support two-factor authentication (2FA)?
We support 2FA in our Enterprise plans. You can enable single sign-on and two-factor authentication using your existing SSO provider.
Related questions
What is Screenful for?
Screenful provides the most advanced analytics for task management data. That includes any work that involves tickets going through a workflow.
In addition to tracking a software development process, our customers are using Screenful for tracking manufacturing, inventory, sales pipelines, marketing campaigns, order processing, among many other use cases.
Screenful provides the most advanced analytics for task management data. That includes any work that involves tickets going through a workflow.
In addition to tracking a software development process, our customers are using Screenful for tracking manufacturing, inventory, sales pipelines, marketing campaigns, order processing, among many other use cases.
How does your pricing work?
At any time during the free trial, a paid account can be created by entering the credit card at the Account->Billing tab. If you rather pay with an invoice, we support that in the Enterprise plans. All plans are recurring and will renew automatically. Plans can be canceled at any time. The prices are according to the pricing table.
At any time during the free trial, a paid account can be created by entering the credit card at the Account->Billing tab. If you rather pay with an invoice, we support that in the Enterprise plans. All plans are recurring and will renew automatically. Plans can be canceled at any time. The prices are according to the pricing table.
Which payment options and currency do you accept?
All prices are in USD, and we accept all major credit cards, including Visa, Mastercard, and American Express. In the Enterprise plans, we can alternatively send a PDF invoice.
All prices are in USD, and we accept all major credit cards, including Visa, Mastercard, and American Express. In the Enterprise plans, we can alternatively send a PDF invoice.
Do I pay extra for invited team members?
Nope. With Screenful, you can invite as many people as you like for free.
Nope. With Screenful, you can invite as many people as you like for free.
Are you GDPR compliant?
Yes, we are. You can learn more about our GDPR compliant data and security practices from these documents:
Yes, we are. You can learn more about our GDPR compliant data and security practices from these documents:
What is a data source?
It depends on what tool you are using. In Trello, Jira, or monday.com it’s a board. In Asana it’s a project.
GitHub is an exception in the sense that you can have multiple repositories within one data source.
It depends on what tool you are using. In Trello, Jira, or monday.com it’s a board. In Asana it’s a project.
GitHub is an exception in the sense that you can have multiple repositories within one data source.
Can I grant Screenful access only to specific data sources?
Data sources are authorised when they are created. Screenful will have access to the same boards as the user that is doing the authorisation. To limit which data sources Screenful can access, you should authorise the data sources with a user that has access only to those data sources that you want Screenful to see. This could be a normal user that happens to have access to the right data sources or it could be user created specifically for the purpose of authorising the Screenful integration.
Data sources are authorised when they are created. Screenful will have access to the same boards as the user that is doing the authorisation. To limit which data sources Screenful can access, you should authorise the data sources with a user that has access only to those data sources that you want Screenful to see. This could be a normal user that happens to have access to the right data sources or it could be user created specifically for the purpose of authorising the Screenful integration.
Why is my data source only going back 90 days?
When a new data source is created, we generate 90 days of history. This is because pulling data from APIs is slow and we don’t want to keep you waiting. However, there is a workaround. You can select 'Data sync options' from the main menu. If you select the data source and click the red 'Reset' button, the system will regenerate the stats with as much history as your plan allows (6 months in the free trial).
When a new data source is created, we generate 90 days of history. This is because pulling data from APIs is slow and we don’t want to keep you waiting. However, there is a workaround. You can select 'Data sync options' from the main menu. If you select the data source and click the red 'Reset' button, the system will regenerate the stats with as much history as your plan allows (6 months in the free trial).
Do I get a discount if I pay yearly instead of monthly?
Yes, you get one month for free each year.
Yes, you get one month for free each year.
How can I change my credit card details?
You can update your credit card information at the Account Settings ➔ Billing tab in the setup menu.
You can update your credit card information at the Account Settings ➔ Billing tab in the setup menu.
Do you have a public roadmap? How often do you release new features?
You can see our public roadmap and the release history on the Screenful Roadmap page.
You can see our public roadmap and the release history on the Screenful Roadmap page.
Do you support Single-Sign-on?
Yes, we do support SSO in our Enterprise plans. You can learn more from the SSO Setup Guide.
Yes, we do support SSO in our Enterprise plans. You can learn more from the SSO Setup Guide.
Can I restrict access to specified users?
Yes, in the Silver plan or higher, you can have private custom charts and reports. In the Enterprise plans, you can also limit visibility per user per data source. Learn more about setting permissions.
Yes, in the Silver plan or higher, you can have private custom charts and reports. In the Enterprise plans, you can also limit visibility per user per data source. Learn more about setting permissions.
Will Screenful make any changes to my data, or is my data affected in any way?
We do not make changes to your data. We only read it via the API of your tool. Screenful is only for reporting and analytics. It does not update any data within your tools.
We do not make changes to your data. We only read it via the API of your tool. Screenful is only for reporting and analytics. It does not update any data within your tools.
My colleague already created an account. How can I join?
Team members can be invited under the Account Settings ➔ Manage Users tab.
If you have created a separate trial account, you need to close that account before being invited to another account (one email address can be associated with only one Screenful account). You can do that at Account—>Billing tab under the Account settings.
Team members can be invited under the Account Settings ➔ Manage Users tab.
If you have created a separate trial account, you need to close that account before being invited to another account (one email address can be associated with only one Screenful account). You can do that at Account—>Billing tab under the Account settings.
Where can I see the receipts of my invoices?
The receipts of your payments are automatically sent to the email address given in the checkout form.
You can also download invoices at the Account Settings ➔ Billing tab under the main menu.
The receipts of your payments are automatically sent to the email address given in the checkout form.
You can also download invoices at the Account Settings ➔ Billing tab under the main menu.
Do you have local resellers in my country?
If you're using Jira or Trello, you can contact one of the local Atlassian partners to resell our software via the Atlassian Marketplace.
If you're using Jira or Trello, you can contact one of the local Atlassian partners to resell our software via the Atlassian Marketplace.
What does “data history” mean in your pricing table
For example, 12 months of data history means that your charts can extend maximum 12 months to the history. The length of the history depends on the plan so that more expensive plans allow looking at the trends from a longer time period.
For example, 12 months of data history means that your charts can extend maximum 12 months to the history. The length of the history depends on the plan so that more expensive plans allow looking at the trends from a longer time period.
Do you support annual payments?
Yes, you can choose to pay monthly or annually when paying with a credit card. When paying annually with a credit card, you get one month for free.
In the Enterprise plans, there's also an option to pay annually with an invoice (wire transfer).
Yes, you can choose to pay monthly or annually when paying with a credit card. When paying annually with a credit card, you get one month for free.
In the Enterprise plans, there's also an option to pay annually with an invoice (wire transfer).
How can I upgrade or downgrade my plan?
You can upgrade or downgrade your plan at any time at the Account Settings ➔ Billing tab under the main menu. Your already paid plan is automatically prorated when you do so.
You can upgrade or downgrade your plan at any time at the Account Settings ➔ Billing tab under the main menu. Your already paid plan is automatically prorated when you do so.
How do I cancel my subscription?
You can cancel your paid plan at any time at the Account Settings ➔ Billing tab in the settings.
You can cancel your paid plan at any time at the Account Settings ➔ Billing tab in the settings.
Do you offer discounts for students, teachers, or NGOs?
Yes. Get in touch, and we’ll help you out.
Yes. Get in touch, and we’ll help you out.
What if I pay for the whole year and then decide partway through that I want to upgrade my plan?
Our payment system calculates the prorated amount automatically. So when you upgrade, a new annual period will be started, and unused time from the previous plan will be deducted from the price.
Our payment system calculates the prorated amount automatically. So when you upgrade, a new annual period will be started, and unused time from the previous plan will be deducted from the price.
I get the“Email is already registered” message when trying to invite a user
It means that the user has already registered to another account with the same email address. One email address can belong to one account only. The solution is to ask the user to log in to their current account and remove the duplicate account at the Account Settings ➔ Billing tab.
It means that the user has already registered to another account with the same email address. One email address can belong to one account only. The solution is to ask the user to log in to their current account and remove the duplicate account at the Account Settings ➔ Billing tab.
I have more questions
See our tool-specific FAQs:
Also, check out our Getting Started guide and How-to articles
Can’t find your answer? — Get in touch.
See our tool-specific FAQs:
Also, check out our Getting Started guide and How-to articles
Can’t find your answer? — Get in touch.