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FAQ
Common questions
What is Screenful for?
Screenful provides the most advanced analytics for task management data. That includes any work that involves tickets going through a workflow.
In addition to tracking a software development process, our customers are using Screenful for tracking manufacturing, inventory, sales pipelines, marketing campaigns, order processing, among many other use cases.
Screenful provides the most advanced analytics for task management data. That includes any work that involves tickets going through a workflow.
In addition to tracking a software development process, our customers are using Screenful for tracking manufacturing, inventory, sales pipelines, marketing campaigns, order processing, among many other use cases.
How does your pricing work?
At any time during the free trial, a paid account can be created by entering the credit card at the Account->Billing tab. If you rather pay with an invoice, we support that in the Enterprise plans. All plans are recurring and will renew automatically. Plans can be canceled at any time. The prices are according to the pricing table.
At any time during the free trial, a paid account can be created by entering the credit card at the Account->Billing tab. If you rather pay with an invoice, we support that in the Enterprise plans. All plans are recurring and will renew automatically. Plans can be canceled at any time. The prices are according to the pricing table.
Which payment options and currency do you accept?
All prices are in USD, and we accept all major credit cards, including Visa, Mastercard, and American Express. In the Enterprise plans, we can alternatively send a PDF invoice.
All prices are in USD, and we accept all major credit cards, including Visa, Mastercard, and American Express. In the Enterprise plans, we can alternatively send a PDF invoice.
Do I pay extra for invited team members?
Nope. With Screenful, you can invite as many people as you like for free.
Nope. With Screenful, you can invite as many people as you like for free.
Are you GDPR compliant?
Yes, we are. You can learn more about our GDPR compliant data and security practices from these documents:
Yes, we are. You can learn more about our GDPR compliant data and security practices from these documents:
What is a data source?
It depends on what tool you are using. In Trello, Jira, or monday.com it’s a board. In Asana it’s a project.
GitHub is an exception in the sense that you can have multiple repositories within one data source.
It depends on what tool you are using. In Trello, Jira, or monday.com it’s a board. In Asana it’s a project.
GitHub is an exception in the sense that you can have multiple repositories within one data source.
Can I grant Screenful access only to specific data sources?
Data sources are authorised when they are created. Screenful will have access to the same boards as the user that is doing the authorisation. To limit which data sources Screenful can access, you should authorise the data sources with a user that has access only to those data sources that you want Screenful to see. This could be a normal user that happens to have access to the right data sources or it could be user created specifically for the purpose of authorising the Screenful integration.
Data sources are authorised when they are created. Screenful will have access to the same boards as the user that is doing the authorisation. To limit which data sources Screenful can access, you should authorise the data sources with a user that has access only to those data sources that you want Screenful to see. This could be a normal user that happens to have access to the right data sources or it could be user created specifically for the purpose of authorising the Screenful integration.
Why is my data source only going back 90 days?
When a new data source is created, we generate 90 days of history. This is because pulling data from APIs is slow and we don’t want to keep you waiting. However, there is a workaround. You can select 'Data sync options' from the main menu. If you select the data source and click the red 'Reset' button, the system will regenerate the stats with as much history as your plan allows (6 months in the free trial).
When a new data source is created, we generate 90 days of history. This is because pulling data from APIs is slow and we don’t want to keep you waiting. However, there is a workaround. You can select 'Data sync options' from the main menu. If you select the data source and click the red 'Reset' button, the system will regenerate the stats with as much history as your plan allows (6 months in the free trial).
Do I get a discount if I pay yearly instead of monthly?
Yes, you get one month for free each year.
Yes, you get one month for free each year.
How can I change my credit card details?
You can update your credit card information at the Account Settings ➔ Billing tab in the setup menu.
You can update your credit card information at the Account Settings ➔ Billing tab in the setup menu.
Do you have a public roadmap? How often do you release new features?
We don't publish our future roadmap but you can see our release history on the Screenful Roadmap page.
We don't publish our future roadmap but you can see our release history on the Screenful Roadmap page.
Do you support two-factor authentication (2FA)?
We support 2FA in our Enterprise plans. You can enable single sign-on and two-factor authentication using your existing SSO provider.
We support 2FA in our Enterprise plans. You can enable single sign-on and two-factor authentication using your existing SSO provider.
Do you support Single-Sign-on?
Yes, we do support SSO in our Enterprise plans. You can learn more from the SSO Setup Guide.
Yes, we do support SSO in our Enterprise plans. You can learn more from the SSO Setup Guide.
Can I restrict access to specified users?
Yes, in the Silver plan or higher, you can have private custom charts and reports. In the Enterprise plans, you can also limit visibility per user per data source. Learn more about setting permissions.
Yes, in the Silver plan or higher, you can have private custom charts and reports. In the Enterprise plans, you can also limit visibility per user per data source. Learn more about setting permissions.
Will Screenful make any changes to my data, or is my data affected in any way?
We do not make changes to your data. We only read it via the API of your tool. Screenful is only for reporting and analytics. It does not update any data within your tools.
We do not make changes to your data. We only read it via the API of your tool. Screenful is only for reporting and analytics. It does not update any data within your tools.