My charts are missing data or data is not accurate
My charts are missing data or data is not accurate
When you import a data source, Screenful reads all items (issues, tasks, subissues etc.) from the API and makes them available for charting. However, there are cases when the chart may not contain the data you expect. Here are some typical ones and their solutions.
When you import a data source, Screenful reads all items (issues, tasks, subissues etc.) from the API and makes them available for charting. However, there are cases when the chart may not contain the data you expect. Here are some typical ones and their solutions.
When you import a data source, Screenful reads all items (issues, tasks, subissues etc.) from the API and makes them available for charting. However, there are cases when the chart may not contain the data you expect. Here are some typical ones and their solutions.
Data missing from the charts?
Below are some typical reasons for charts not displaying the data you expect:
Your data hasn't loaded yet. When the data sync process is in progress, a spinner icon is displayed at the top right of the UI. When you hover the mouse over the icon, you can see the progress. Wait until the spinner icon disappears and try again.
Your workflow mapping is not done correctly. Select Data mapping from the main menu and review the mapping. Notice that the items in the statuses mapped to Excluded won't be imported to Screenful.
You have an automation that moves the completed items to another board. Screenful sync runs once per hour. If the item is moved immediately after it was completed, Screenful does not register that the item was completed. You should add at least 2 hours of delay before moving the item to another board.
Your board is not connected. If a data source is not connected, you'll see a red notification on the top right of the UI. Click the notification icon to re-authorize the data source.
Data missing from the charts?
Below are some typical reasons for charts not displaying the data you expect:
Your data hasn't loaded yet. When the data sync process is in progress, a spinner icon is displayed at the top right of the UI. When you hover the mouse over the icon, you can see the progress. Wait until the spinner icon disappears and try again.
Your workflow mapping is not done correctly. Select Data mapping from the main menu and review the mapping. Notice that the items in the statuses mapped to Excluded won't be imported to Screenful.
You have an automation that moves the completed items to another board. Screenful sync runs once per hour. If the item is moved immediately after it was completed, Screenful does not register that the item was completed. You should add at least 2 hours of delay before moving the item to another board.
Your board is not connected. If a data source is not connected, you'll see a red notification on the top right of the UI. Click the notification icon to re-authorize the data source.
Some filtering options missing?
Filter options are derived from task data, which means that if you recently added some properties, such as labels, but haven't yet assigned them to any tasks, they won't show up in the filter options. As soon as you assign them to tasks, they will show up in the filter options from then on.
Some filtering options missing?
Filter options are derived from task data, which means that if you recently added some properties, such as labels, but haven't yet assigned them to any tasks, they won't show up in the filter options. As soon as you assign them to tasks, they will show up in the filter options from then on.
Special cases - monday.com data sources
Here are some typical reasons for charts not displaying the data you expect (monday.com data sources):
The chart shows data based on a different column than what you think. Learn more about selecting items for a chart.
You haven't imported sub-items as data sources. If you want to include subitems in your charts, you must add subitem data sources as well.
Your completed items are moved to another board with automation, and Screenful does not register them. Here's the guide for adding a delay to your automation.
Some of your items are archived. Monday API doesn't return archived items. When you import a data source, archived items won't be included. However, the completed items you archive after that will be kept in the stats.
Special cases - monday.com data sources
Here are some typical reasons for charts not displaying the data you expect (monday.com data sources):
The chart shows data based on a different column than what you think. Learn more about selecting items for a chart.
You haven't imported sub-items as data sources. If you want to include subitems in your charts, you must add subitem data sources as well.
Your completed items are moved to another board with automation, and Screenful does not register them. Here's the guide for adding a delay to your automation.
Some of your items are archived. Monday API doesn't return archived items. When you import a data source, archived items won't be included. However, the completed items you archive after that will be kept in the stats.