Select items for a chart

Select items for a chart

Select items for a chart

This guide shows how to select items for a chart. The selection can be based on any of the columns on your board, including Status columns, Date columns, or Timeline columns.

If you want include subitems in a chart, they must be imported separately and added as data sources to the charts

This guide shows how to select items for a chart. The selection can be based on any of the columns on your board, including Status columns, Date columns, or Timeline columns.

If you want include subitems in a chart, they must be imported separately and added as data sources to the charts

This guide shows how to select items for a chart. The selection can be based on any of the columns on your board, including Status columns, Date columns, or Timeline columns.

If you want include subitems in a chart, they must be imported separately and added as data sources to the charts

Select items based on Status columns

The Status column is special because it is used as a source of your workflow. When you import a board to Screenful, you are asked to pick the status column that contains your workflow. The stages in your workflow are mapped to Not started, In progress, and Done. That allows Screenful to understand your data better and calculate metrics automatically.

Once you have mapped your delivery pipeline or sales funnel like this, you can create charts using the metrics available in the chart editor:

The options in the menu filters the items as follows:

  • Total (items) -> Include all items

  • Not started & In progress -> Include items that are in the stages mapped to Not started or In progress

  • In progress -> Include items that are in the stages mapped to In progress

  • Created -> Include all items created within a date range, regardless of stage

  • Completed -> Include all items moved to a stage mapped to Done within a date range.

The content in the Insights section is generated according to the selected status column. Learn more about workflow mapping from this guide.

Select items based on Status columns

The Status column is special because it is used as a source of your workflow. When you import a board to Screenful, you are asked to pick the status column that contains your workflow. The stages in your workflow are mapped to Not started, In progress, and Done. That allows Screenful to understand your data better and calculate metrics automatically.

Once you have mapped your delivery pipeline or sales funnel like this, you can create charts using the metrics available in the chart editor:

The options in the menu filters the items as follows:

  • Total (items) -> Include all items

  • Not started & In progress -> Include items that are in the stages mapped to Not started or In progress

  • In progress -> Include items that are in the stages mapped to In progress

  • Created -> Include all items created within a date range, regardless of stage

  • Completed -> Include all items moved to a stage mapped to Done within a date range.

The content in the Insights section is generated according to the selected status column. Learn more about workflow mapping from this guide.

Select items based on Date columns

You can track work based on any of your Date columns. When you create a custom chart, you can pick a date field instead of a workflow state as the primary filter. Let's assume you have a column Close date on your board. When you select by Close date, the chart will include items that have the close date within the selected date range:

That will work the same way as if you had selected Completed (within date range), except that it will only look at the value in the date column. If the date is within the date range, it is included, regardless of the workflow state of that item.

Select items based on Date columns

You can track work based on any of your Date columns. When you create a custom chart, you can pick a date field instead of a workflow state as the primary filter. Let's assume you have a column Close date on your board. When you select by Close date, the chart will include items that have the close date within the selected date range:

That will work the same way as if you had selected Completed (within date range), except that it will only look at the value in the date column. If the date is within the date range, it is included, regardless of the workflow state of that item.

Select items based on Timeline columns

You can track work based on your Timeline column by mapping the column to the Start date and Due date in the custom field mapping. To access the custom field mapping, select Data Mapping under the main menu and navigate to the Custom Fields tab.

The rightmost column shows the the mapping of the column. You can adjust the mapping by clicking the item from the list:

Since Timeline contains both start and end dates, you can map it to either a start date or an end date, and the other date is automatically mapped to the same Timeline field.

Once mapped, you can use the timeline column in the same way as you can use your Date columns. To select items that have timeline end within the selected date range, select By Due date from the menu when creating a chart:


Select items based on Timeline columns

You can track work based on your Timeline column by mapping the column to the Start date and Due date in the custom field mapping. To access the custom field mapping, select Data Mapping under the main menu and navigate to the Custom Fields tab.

The rightmost column shows the the mapping of the column. You can adjust the mapping by clicking the item from the list:

Since Timeline contains both start and end dates, you can map it to either a start date or an end date, and the other date is automatically mapped to the same Timeline field.

Once mapped, you can use the timeline column in the same way as you can use your Date columns. To select items that have timeline end within the selected date range, select By Due date from the menu when creating a chart:


Select items based on Time tracking columns

You can select items for a chart based on when the time was logged on them. If you have added one or more Time tracking columns to your board, they will be shown in the metrics menu:

When you select a Time tracking column from the menu, a date range menu appears:

The Date range refers to when the hours were logged. The items included in the chart are the ones that have time tracking entries within the selected date range.

Select items based on Time tracking columns

You can select items for a chart based on when the time was logged on them. If you have added one or more Time tracking columns to your board, they will be shown in the metrics menu:

When you select a Time tracking column from the menu, a date range menu appears:

The Date range refers to when the hours were logged. The items included in the chart are the ones that have time tracking entries within the selected date range.

Select items based on other columns

Even if you don't have any Status, Date, or Timeline columns on your board, you can still create charts with Screenful. In the chart editor, simply select Total (items):

Then narrow it down to any subset by setting a filter. First, click the filter button next to the menu:

Then select the property you want to filter the data by:

The filter menu contains all the properties that are available for filtering. You can learn more from the filtering guide.

Select items based on other columns

Even if you don't have any Status, Date, or Timeline columns on your board, you can still create charts with Screenful. In the chart editor, simply select Total (items):

Then narrow it down to any subset by setting a filter. First, click the filter button next to the menu:

Then select the property you want to filter the data by:

The filter menu contains all the properties that are available for filtering. You can learn more from the filtering guide.

FAQ

Common questions

What is a data source in the case of monday.com?

One data source is one monday.com board. The pricing is based on the number of boards you explicitly import to Screenful, not the total number of boards in Monday. You can compare plans on the pricing page.

You can import data sources from all the tools we support in the same Screenful account. Learn more about managing data sources.

One data source is one monday.com board. The pricing is based on the number of boards you explicitly import to Screenful, not the total number of boards in Monday. You can compare plans on the pricing page.

You can import data sources from all the tools we support in the same Screenful account. Learn more about managing data sources.

What is the difference between using Screenful as a monday.com board view and the web app?

You can launch Screenful inside the Monday board by adding a new board view. Alternatively, you can use Screenful as a standalone web app by logging in at https://screenful.com/login/

See also: Comparing analytics and reporting options for monday.com

You can launch Screenful inside the Monday board by adding a new board view. Alternatively, you can use Screenful as a standalone web app by logging in at https://screenful.com/login/

See also: Comparing analytics and reporting options for monday.com

Can I use Screenful with Monday desktop app?

You can use Screenful with monday.com desktop app but you won't be able to import any data source because the authorization doesn't work in the desktop app. Therefore, when installing Screenful for the first time, you should not use the desktop app because setting up Screenful requires importing data sources. Therefore, you should do the initial setup using the monday.com web app. Once you've successfully imported the data sources, you can use Screenful with the monday.com desktop app for creating charts and reports.

You can use Screenful with monday.com desktop app but you won't be able to import any data source because the authorization doesn't work in the desktop app. Therefore, when installing Screenful for the first time, you should not use the desktop app because setting up Screenful requires importing data sources. Therefore, you should do the initial setup using the monday.com web app. Once you've successfully imported the data sources, you can use Screenful with the monday.com desktop app for creating charts and reports.

Can I see metrics based on any of my columns in monday.com?

Yes, we support all available column types. Learn more from the Monday columns guide. Here's a complete list of units, metrics, and properties available for charts.

Yes, we support all available column types. Learn more from the Monday columns guide. Here's a complete list of units, metrics, and properties available for charts.

Do you support monday Sales CRM product?

Yes, we do support the monday Sales CRM in our reporting. You can learn more from this article.

Yes, we do support the monday Sales CRM in our reporting. You can learn more from this article.

How are the lead and cycle times calculated in monday.com?

The timings are based on your workflow settings. You can learn more from the Lead Time FAQ.

The timings are based on your workflow settings. You can learn more from the Lead Time FAQ.

Can I create charts based on due dates?

Yes, you can filter charts based on due dates or by status such as overdue. You can also track the amount of work planned for the future using the Planned work chart. Learn more about setting up the chart for monday.com.

Yes, you can filter charts based on due dates or by status such as overdue. You can also track the amount of work planned for the future using the Planned work chart. Learn more about setting up the chart for monday.com.

Do you support monday.com formula columns?

Yes, you can use the formula column as a unit in the charts. All formula columns are automatically imported. However, to make them available as a unit, you must ensure that the field is mapped to a unit in the custom fields mapping. Once it is mapped, it will be available in the unit menus. You can learn more from this guide.

Yes, you can use the formula column as a unit in the charts. All formula columns are automatically imported. However, to make them available as a unit, you must ensure that the field is mapped to a unit in the custom fields mapping. Once it is mapped, it will be available in the unit menus. You can learn more from this guide.

What if I archive an item?

Archived tasks are treated differently depending on whether they are completed or not. Completed tasks are still considered completed even if they are archived. Tasks that are archived before they were completed are considered removed.

Archived tasks are treated differently depending on whether they are completed or not. Completed tasks are still considered completed even if they are archived. Tasks that are archived before they were completed are considered removed.

How do I manage the subscription?

You can manage the subscription in the billing settings. The location of the billing settings depends on the product you are subscribed to. You can learn more by following the instructions in this guide.

You can manage the subscription in the billing settings. The location of the billing settings depends on the product you are subscribed to. You can learn more by following the instructions in this guide.

Will Screenful make changes to my data, or is my data affected in any way?

We do not make changes to your data. We only read it via the API of your tool. Screenful is only for reporting and analytics. It does not update any data within your tools.

We do not make changes to your data. We only read it via the API of your tool. Screenful is only for reporting and analytics. It does not update any data within your tools.

How often is data updated?

All data sources are synced automatically once per hour. Changing settings or configuration will trigger additional sync so your data is at most one hour old. You can sync data manually at any time in the sync settings.

All data sources are synced automatically once per hour. Changing settings or configuration will trigger additional sync so your data is at most one hour old. You can sync data manually at any time in the sync settings.

Can I create charts with a prompt?

Yes, you can create charts with a prompt and ask questions about a chart by using the Screenful AI Assistant. The assistant combines the leading LLMs with advanced multidimensional data analytics to help you understand and interpret your data.

Yes, you can create charts with a prompt and ask questions about a chart by using the Screenful AI Assistant. The assistant combines the leading LLMs with advanced multidimensional data analytics to help you understand and interpret your data.

What does Reaction time, Lead time, Cycle time mean?

What is the difference between these metrics?
Reaction time = time before the work was started
Cycle time = time from start to completion
Lead time = Reaction time + Cycle time
Timing metrics explained: Lead time vs Cycle time

How is the reaction time calculated?
Reaction time starts running when a task is moved into a state that is mapped to the "Not started" in the workflow mapping. The reaction time stops when the task is moved out from that state. If the task is never placed into a state that is mapped to the “Not started” workflow state, then the reaction time is zero.

What if tasks skip lists/columns, or there is no sequential workflow?
The timing information is based on how long items stay in the workflow states that are mapped to "In progress" in the workflow mapping. There is no need for sequential progress, and it is totally fine if tasks skip some of the workflow steps.

What if a task is moved from the “not started” state directly to “done” without going through any of the “in progress” states?
In that case, the cycle time will be zero.

How does the cycle time work if a task is moved into "in progress" and then back to "not started yet"? Similarly, what happens if a card is archived while it's in progress?
Cycle time is calculated only for completed tasks, so in both of those cases, cycle time would be undefined.

If a task is moved from "in progress" to "done", but then back to "in progress" again for additional work would this time be added to the cycle time?
Cycle time is counted only when the task is in progress, so the time spent in the "done" state is not included in the calculation. 

When is a task created? Does the clock start when a task is created or when it is put in the "next" state (or equivalent)?
The clock starts when a task is moved to a workflow state that is mapped to the "not started" or "in progress" workflow state.

Are weekends included in the cycle time calculations?
Weekends are included in the calculations by default, but you can change that in the chart settings by selecting 'Exclude non-business hours. See How to set weekend days and office hours 


What is the difference between these metrics?
Reaction time = time before the work was started
Cycle time = time from start to completion
Lead time = Reaction time + Cycle time
Timing metrics explained: Lead time vs Cycle time

How is the reaction time calculated?
Reaction time starts running when a task is moved into a state that is mapped to the "Not started" in the workflow mapping. The reaction time stops when the task is moved out from that state. If the task is never placed into a state that is mapped to the “Not started” workflow state, then the reaction time is zero.

What if tasks skip lists/columns, or there is no sequential workflow?
The timing information is based on how long items stay in the workflow states that are mapped to "In progress" in the workflow mapping. There is no need for sequential progress, and it is totally fine if tasks skip some of the workflow steps.

What if a task is moved from the “not started” state directly to “done” without going through any of the “in progress” states?
In that case, the cycle time will be zero.

How does the cycle time work if a task is moved into "in progress" and then back to "not started yet"? Similarly, what happens if a card is archived while it's in progress?
Cycle time is calculated only for completed tasks, so in both of those cases, cycle time would be undefined.

If a task is moved from "in progress" to "done", but then back to "in progress" again for additional work would this time be added to the cycle time?
Cycle time is counted only when the task is in progress, so the time spent in the "done" state is not included in the calculation. 

When is a task created? Does the clock start when a task is created or when it is put in the "next" state (or equivalent)?
The clock starts when a task is moved to a workflow state that is mapped to the "not started" or "in progress" workflow state.

Are weekends included in the cycle time calculations?
Weekends are included in the calculations by default, but you can change that in the chart settings by selecting 'Exclude non-business hours. See How to set weekend days and office hours 


Are weekends included in the cycle time calculation?

By default yes, but you can specify your working hours and days in the Account Settings.

By default yes, but you can specify your working hours and days in the Account Settings.

Is there a way to remove outliers from the data?

Yes, there are a few different ways you can filter out outliers from the charts, including

  • Filtering by item name

  • Filtering by how long an item has been in progress

  • Setting a label and filtering out based on that label

You can learn more from this guide: How to remove outliers from data?

Yes, there are a few different ways you can filter out outliers from the charts, including

  • Filtering by item name

  • Filtering by how long an item has been in progress

  • Setting a label and filtering out based on that label

You can learn more from this guide: How to remove outliers from data?

Does this support my specific workflow or do I have to use some specific states like "open", "in progress" and "done"?

You are not limited to any specific set of states or a workflow. You can configure your own workflow, if such exists, and you can use that in your reporting. It's also ok if you don't have any workflow in your boards, as can create reports based on any other criteria by setting a filter.

You are not limited to any specific set of states or a workflow. You can configure your own workflow, if such exists, and you can use that in your reporting. It's also ok if you don't have any workflow in your boards, as can create reports based on any other criteria by setting a filter.

Can I embed these charts into my intranet?

You can embed any custom chart or report to any web page using the embed code. Learn more about the sharing feature from the online guide

You can embed any custom chart or report to any web page using the embed code. Learn more about the sharing feature from the online guide

I can’t find an answer to my question

The Getting Started Guide contains Instructions for setting up Screenful.

See also our Accounts & Pricing FAQ.

Check out our knowledge base and video tutorials, or get in touch by emailing support@screenful.com

The Getting Started Guide contains Instructions for setting up Screenful.

See also our Accounts & Pricing FAQ.

Check out our knowledge base and video tutorials, or get in touch by emailing support@screenful.com

FAQ

Common questions

What is a data source in the case of monday.com?

One data source is one monday.com board. The pricing is based on the number of boards you explicitly import to Screenful, not the total number of boards in Monday. You can compare plans on the pricing page.

You can import data sources from all the tools we support in the same Screenful account. Learn more about managing data sources.

One data source is one monday.com board. The pricing is based on the number of boards you explicitly import to Screenful, not the total number of boards in Monday. You can compare plans on the pricing page.

You can import data sources from all the tools we support in the same Screenful account. Learn more about managing data sources.

What is the difference between using Screenful as a monday.com board view and the web app?

You can launch Screenful inside the Monday board by adding a new board view. Alternatively, you can use Screenful as a standalone web app by logging in at https://screenful.com/login/

See also: Comparing analytics and reporting options for monday.com

You can launch Screenful inside the Monday board by adding a new board view. Alternatively, you can use Screenful as a standalone web app by logging in at https://screenful.com/login/

See also: Comparing analytics and reporting options for monday.com

Can I use Screenful with Monday desktop app?

You can use Screenful with monday.com desktop app but you won't be able to import any data source because the authorization doesn't work in the desktop app. Therefore, when installing Screenful for the first time, you should not use the desktop app because setting up Screenful requires importing data sources. Therefore, you should do the initial setup using the monday.com web app. Once you've successfully imported the data sources, you can use Screenful with the monday.com desktop app for creating charts and reports.

You can use Screenful with monday.com desktop app but you won't be able to import any data source because the authorization doesn't work in the desktop app. Therefore, when installing Screenful for the first time, you should not use the desktop app because setting up Screenful requires importing data sources. Therefore, you should do the initial setup using the monday.com web app. Once you've successfully imported the data sources, you can use Screenful with the monday.com desktop app for creating charts and reports.

Can I see metrics based on any of my columns in monday.com?

Yes, we support all available column types. Learn more from the Monday columns guide. Here's a complete list of units, metrics, and properties available for charts.

Yes, we support all available column types. Learn more from the Monday columns guide. Here's a complete list of units, metrics, and properties available for charts.

Do you support monday Sales CRM product?

Yes, we do support the monday Sales CRM in our reporting. You can learn more from this article.

Yes, we do support the monday Sales CRM in our reporting. You can learn more from this article.

How are the lead and cycle times calculated in monday.com?

The timings are based on your workflow settings. You can learn more from the Lead Time FAQ.

The timings are based on your workflow settings. You can learn more from the Lead Time FAQ.

Can I create charts based on due dates?

Yes, you can filter charts based on due dates or by status such as overdue. You can also track the amount of work planned for the future using the Planned work chart. Learn more about setting up the chart for monday.com.

Yes, you can filter charts based on due dates or by status such as overdue. You can also track the amount of work planned for the future using the Planned work chart. Learn more about setting up the chart for monday.com.

Do you support monday.com formula columns?

Yes, you can use the formula column as a unit in the charts. All formula columns are automatically imported. However, to make them available as a unit, you must ensure that the field is mapped to a unit in the custom fields mapping. Once it is mapped, it will be available in the unit menus. You can learn more from this guide.

Yes, you can use the formula column as a unit in the charts. All formula columns are automatically imported. However, to make them available as a unit, you must ensure that the field is mapped to a unit in the custom fields mapping. Once it is mapped, it will be available in the unit menus. You can learn more from this guide.

What if I archive an item?

Archived tasks are treated differently depending on whether they are completed or not. Completed tasks are still considered completed even if they are archived. Tasks that are archived before they were completed are considered removed.

Archived tasks are treated differently depending on whether they are completed or not. Completed tasks are still considered completed even if they are archived. Tasks that are archived before they were completed are considered removed.

How do I manage the subscription?

You can manage the subscription in the billing settings. The location of the billing settings depends on the product you are subscribed to. You can learn more by following the instructions in this guide.

You can manage the subscription in the billing settings. The location of the billing settings depends on the product you are subscribed to. You can learn more by following the instructions in this guide.

Will Screenful make changes to my data, or is my data affected in any way?

We do not make changes to your data. We only read it via the API of your tool. Screenful is only for reporting and analytics. It does not update any data within your tools.

We do not make changes to your data. We only read it via the API of your tool. Screenful is only for reporting and analytics. It does not update any data within your tools.

How often is data updated?

All data sources are synced automatically once per hour. Changing settings or configuration will trigger additional sync so your data is at most one hour old. You can sync data manually at any time in the sync settings.

All data sources are synced automatically once per hour. Changing settings or configuration will trigger additional sync so your data is at most one hour old. You can sync data manually at any time in the sync settings.

Can I create charts with a prompt?

Yes, you can create charts with a prompt and ask questions about a chart by using the Screenful AI Assistant. The assistant combines the leading LLMs with advanced multidimensional data analytics to help you understand and interpret your data.

Yes, you can create charts with a prompt and ask questions about a chart by using the Screenful AI Assistant. The assistant combines the leading LLMs with advanced multidimensional data analytics to help you understand and interpret your data.

What does Reaction time, Lead time, Cycle time mean?

What is the difference between these metrics?
Reaction time = time before the work was started
Cycle time = time from start to completion
Lead time = Reaction time + Cycle time
Timing metrics explained: Lead time vs Cycle time

How is the reaction time calculated?
Reaction time starts running when a task is moved into a state that is mapped to the "Not started" in the workflow mapping. The reaction time stops when the task is moved out from that state. If the task is never placed into a state that is mapped to the “Not started” workflow state, then the reaction time is zero.

What if tasks skip lists/columns, or there is no sequential workflow?
The timing information is based on how long items stay in the workflow states that are mapped to "In progress" in the workflow mapping. There is no need for sequential progress, and it is totally fine if tasks skip some of the workflow steps.

What if a task is moved from the “not started” state directly to “done” without going through any of the “in progress” states?
In that case, the cycle time will be zero.

How does the cycle time work if a task is moved into "in progress" and then back to "not started yet"? Similarly, what happens if a card is archived while it's in progress?
Cycle time is calculated only for completed tasks, so in both of those cases, cycle time would be undefined.

If a task is moved from "in progress" to "done", but then back to "in progress" again for additional work would this time be added to the cycle time?
Cycle time is counted only when the task is in progress, so the time spent in the "done" state is not included in the calculation. 

When is a task created? Does the clock start when a task is created or when it is put in the "next" state (or equivalent)?
The clock starts when a task is moved to a workflow state that is mapped to the "not started" or "in progress" workflow state.

Are weekends included in the cycle time calculations?
Weekends are included in the calculations by default, but you can change that in the chart settings by selecting 'Exclude non-business hours. See How to set weekend days and office hours 


What is the difference between these metrics?
Reaction time = time before the work was started
Cycle time = time from start to completion
Lead time = Reaction time + Cycle time
Timing metrics explained: Lead time vs Cycle time

How is the reaction time calculated?
Reaction time starts running when a task is moved into a state that is mapped to the "Not started" in the workflow mapping. The reaction time stops when the task is moved out from that state. If the task is never placed into a state that is mapped to the “Not started” workflow state, then the reaction time is zero.

What if tasks skip lists/columns, or there is no sequential workflow?
The timing information is based on how long items stay in the workflow states that are mapped to "In progress" in the workflow mapping. There is no need for sequential progress, and it is totally fine if tasks skip some of the workflow steps.

What if a task is moved from the “not started” state directly to “done” without going through any of the “in progress” states?
In that case, the cycle time will be zero.

How does the cycle time work if a task is moved into "in progress" and then back to "not started yet"? Similarly, what happens if a card is archived while it's in progress?
Cycle time is calculated only for completed tasks, so in both of those cases, cycle time would be undefined.

If a task is moved from "in progress" to "done", but then back to "in progress" again for additional work would this time be added to the cycle time?
Cycle time is counted only when the task is in progress, so the time spent in the "done" state is not included in the calculation. 

When is a task created? Does the clock start when a task is created or when it is put in the "next" state (or equivalent)?
The clock starts when a task is moved to a workflow state that is mapped to the "not started" or "in progress" workflow state.

Are weekends included in the cycle time calculations?
Weekends are included in the calculations by default, but you can change that in the chart settings by selecting 'Exclude non-business hours. See How to set weekend days and office hours 


Are weekends included in the cycle time calculation?

By default yes, but you can specify your working hours and days in the Account Settings.

By default yes, but you can specify your working hours and days in the Account Settings.

Is there a way to remove outliers from the data?

Yes, there are a few different ways you can filter out outliers from the charts, including

  • Filtering by item name

  • Filtering by how long an item has been in progress

  • Setting a label and filtering out based on that label

You can learn more from this guide: How to remove outliers from data?

Yes, there are a few different ways you can filter out outliers from the charts, including

  • Filtering by item name

  • Filtering by how long an item has been in progress

  • Setting a label and filtering out based on that label

You can learn more from this guide: How to remove outliers from data?

Does this support my specific workflow or do I have to use some specific states like "open", "in progress" and "done"?

You are not limited to any specific set of states or a workflow. You can configure your own workflow, if such exists, and you can use that in your reporting. It's also ok if you don't have any workflow in your boards, as can create reports based on any other criteria by setting a filter.

You are not limited to any specific set of states or a workflow. You can configure your own workflow, if such exists, and you can use that in your reporting. It's also ok if you don't have any workflow in your boards, as can create reports based on any other criteria by setting a filter.

Can I embed these charts into my intranet?

You can embed any custom chart or report to any web page using the embed code. Learn more about the sharing feature from the online guide

You can embed any custom chart or report to any web page using the embed code. Learn more about the sharing feature from the online guide

I can’t find an answer to my question

The Getting Started Guide contains Instructions for setting up Screenful.

See also our Accounts & Pricing FAQ.

Check out our knowledge base and video tutorials, or get in touch by emailing support@screenful.com

The Getting Started Guide contains Instructions for setting up Screenful.

See also our Accounts & Pricing FAQ.

Check out our knowledge base and video tutorials, or get in touch by emailing support@screenful.com

Troubleshooting

I'm using Monday desktop app and I'm having issues with Screenful

Some features may not work when using Screenful in monday.com desktop app. You won't be able to import data sources because the authorization doesn't work in the desktop app. Also, some links in the UI may not be clickable when using the desktop app. When using Screenful, there are these alternatives to the monday.com desktop app.

  • Log in to the monday.com web app instead of the desktop app

  • Log in to Screenful directly at https://screenful.com/login

Please let us know at support@screenful.com if you notice issues when using Screenful with the monday.com desktop app. We're happy to investigate and find workarounds so that you can use Screenful also with the desktop app.

Some features may not work when using Screenful in monday.com desktop app. You won't be able to import data sources because the authorization doesn't work in the desktop app. Also, some links in the UI may not be clickable when using the desktop app. When using Screenful, there are these alternatives to the monday.com desktop app.

  • Log in to the monday.com web app instead of the desktop app

  • Log in to Screenful directly at https://screenful.com/login

Please let us know at support@screenful.com if you notice issues when using Screenful with the monday.com desktop app. We're happy to investigate and find workarounds so that you can use Screenful also with the desktop app.

I don't see all my workspaces when importing data

When you have authorized access to the Monday API, you'll see a list of boards you can select for importing. At the top, you have the workspace selection:

That menu contains all the workspaces to which this app has access. If a workspace is missing from this menu, you should adjust the access settings of this app on Monday side.

You can get this view by first clicking your avatar on the top right corner, then selecting Administration -> Apps, and then selecting Permissions from the three dots menu:

Alternatively, you can reinstall the app, which also allows re-selecting the workspaces. However, this will also disconnect the data sources, and you have to re-authorize them.

When you have authorized access to the Monday API, you'll see a list of boards you can select for importing. At the top, you have the workspace selection:

That menu contains all the workspaces to which this app has access. If a workspace is missing from this menu, you should adjust the access settings of this app on Monday side.

You can get this view by first clicking your avatar on the top right corner, then selecting Administration -> Apps, and then selecting Permissions from the three dots menu:

Alternatively, you can reinstall the app, which also allows re-selecting the workspaces. However, this will also disconnect the data sources, and you have to re-authorize them.

I have created automation to move items from one monday.com board to another. Will that mess up my stats?

If an item is moved from board A to board B, you will lose the data about the item movements in board A since the Monday API won’t return it anymore. To avoid losing data, consider these alternatives:

  • Add a delay before moving an item (see the guide for that). That leaves enough time for Screenful to register that the item was completed (sync runs once per hour)

  • Create a dedicated "Archived" group at the bottom of your board, and create an automation to move completed items to that group instead of another board.

If an item is moved from board A to board B, you will lose the data about the item movements in board A since the Monday API won’t return it anymore. To avoid losing data, consider these alternatives:

  • Add a delay before moving an item (see the guide for that). That leaves enough time for Screenful to register that the item was completed (sync runs once per hour)

  • Create a dedicated "Archived" group at the bottom of your board, and create an automation to move completed items to that group instead of another board.

I have installed the Screenful add-on to my monday.com account, but all I see is an empty page. What can I do?

If you see an empty page, or no data is loading at all, either of these might help:

  • Reinstall the Screenful add-on. Sometimes this allows Screenful to recover the lost connection to the Monday API.

  • Under Chrome's Settings > Privacy > Content Settings, there is the cookie setting to "Block sites from setting any data". If you have it checked, uncheck it, or try with another browser.

If you see an empty page, or no data is loading at all, either of these might help:

  • Reinstall the Screenful add-on. Sometimes this allows Screenful to recover the lost connection to the Monday API.

  • Under Chrome's Settings > Privacy > Content Settings, there is the cookie setting to "Block sites from setting any data". If you have it checked, uncheck it, or try with another browser.

I’m unable to authorise Monday data sources

If you can't progress in the step in which you need to select the Monday boards for importing, either of these may help:

If you can't progress in the step in which you need to select the Monday boards for importing, either of these may help:

My charts are missing data or data is not accurate

Below are some typical reasons for charts not displaying the data you expect:

  • The chart shows data based on a different column than what you think. Learn more about selecting items for a chart.

  • Your data hasn't loaded yet. When the data sync process is in progress, a spinner icon is displayed at the top right of the UI. When you hover the mouse over the icon, you can see the progress.

  • You haven't imported sub-items as data sources. If you want to include subitems in your charts, you must add subitem data sources as well.

  • Your workflow mapping is not done correctly. You can learn more about workflow mapping from this guide. Notice that the items in the statuses mapped to Excluded won't be imported to Screenful.

  • Some of your items are archived. Monday API doesn't return archived items. When you import a data source, archived items won't be included. However, the completed items you archive after that will be kept in the stats.

  • You have an automation that moves the completed items to another board. Screenful sync runs once per hour. If the item is moved immediately after it was completed, Screenful does not register that the item was completed. You should add at least 2 hours of delay before moving the item to another board.

  • Your board is not connected. If a data source is not connected, you'll see a red notification on the top right of the UI. Click the notification icon to re-authorize the data source.


Below are some typical reasons for charts not displaying the data you expect:

  • The chart shows data based on a different column than what you think. Learn more about selecting items for a chart.

  • Your data hasn't loaded yet. When the data sync process is in progress, a spinner icon is displayed at the top right of the UI. When you hover the mouse over the icon, you can see the progress.

  • You haven't imported sub-items as data sources. If you want to include subitems in your charts, you must add subitem data sources as well.

  • Your workflow mapping is not done correctly. You can learn more about workflow mapping from this guide. Notice that the items in the statuses mapped to Excluded won't be imported to Screenful.

  • Some of your items are archived. Monday API doesn't return archived items. When you import a data source, archived items won't be included. However, the completed items you archive after that will be kept in the stats.

  • You have an automation that moves the completed items to another board. Screenful sync runs once per hour. If the item is moved immediately after it was completed, Screenful does not register that the item was completed. You should add at least 2 hours of delay before moving the item to another board.

  • Your board is not connected. If a data source is not connected, you'll see a red notification on the top right of the UI. Click the notification icon to re-authorize the data source.


I can't enable the Slack integration

While both the public and private channels are shown in the menu, you won’t receive the report to a private channel without explicitly adding the Screenful app to that channel. Learn how to enable sending to a private Slack channel.

There can also be restrictions on who can install apps to your Slack. Learn how to manage app approval in your Slack workspace.

Some browser plugins may interfere with the authorization process. If you see an empty page during the authorization or the list of channels is empty, you should try with another browser (or ask your colleague to do the Slack authorization).

While both the public and private channels are shown in the menu, you won’t receive the report to a private channel without explicitly adding the Screenful app to that channel. Learn how to enable sending to a private Slack channel.

There can also be restrictions on who can install apps to your Slack. Learn how to manage app approval in your Slack workspace.

Some browser plugins may interfere with the authorization process. If you see an empty page during the authorization or the list of channels is empty, you should try with another browser (or ask your colleague to do the Slack authorization).

Some filtering options are missing

Filter options are derived from task data, which means that if you recently added some properties, such as labels, but haven't yet assigned them to any tasks, they won't show up in the filter options. As soon as you assign them to tasks, they will show up in the filter options from then on.

Filter options are derived from task data, which means that if you recently added some properties, such as labels, but haven't yet assigned them to any tasks, they won't show up in the filter options. As soon as you assign them to tasks, they will show up in the filter options from then on.

I'm not receiving the user invitation email

If you or your colleague didn't receive the user invitation email, you can go to the user settings and click the Copy invitation link button to copy the link to the clipboard. After that, you can share the link via any channel (email, Slack, Teams, etc). You can learn more from the user invitation guide.

If you or your colleague didn't receive the user invitation email, you can go to the user settings and click the Copy invitation link button to copy the link to the clipboard. After that, you can share the link via any channel (email, Slack, Teams, etc). You can learn more from the user invitation guide.

Troubleshooting

I'm using Monday desktop app and I'm having issues with Screenful

Some features may not work when using Screenful in monday.com desktop app. You won't be able to import data sources because the authorization doesn't work in the desktop app. Also, some links in the UI may not be clickable when using the desktop app. When using Screenful, there are these alternatives to the monday.com desktop app.

  • Log in to the monday.com web app instead of the desktop app

  • Log in to Screenful directly at https://screenful.com/login

Please let us know at support@screenful.com if you notice issues when using Screenful with the monday.com desktop app. We're happy to investigate and find workarounds so that you can use Screenful also with the desktop app.

Some features may not work when using Screenful in monday.com desktop app. You won't be able to import data sources because the authorization doesn't work in the desktop app. Also, some links in the UI may not be clickable when using the desktop app. When using Screenful, there are these alternatives to the monday.com desktop app.

  • Log in to the monday.com web app instead of the desktop app

  • Log in to Screenful directly at https://screenful.com/login

Please let us know at support@screenful.com if you notice issues when using Screenful with the monday.com desktop app. We're happy to investigate and find workarounds so that you can use Screenful also with the desktop app.

I don't see all my workspaces when importing data

When you have authorized access to the Monday API, you'll see a list of boards you can select for importing. At the top, you have the workspace selection:

That menu contains all the workspaces to which this app has access. If a workspace is missing from this menu, you should adjust the access settings of this app on Monday side.

You can get this view by first clicking your avatar on the top right corner, then selecting Administration -> Apps, and then selecting Permissions from the three dots menu:

Alternatively, you can reinstall the app, which also allows re-selecting the workspaces. However, this will also disconnect the data sources, and you have to re-authorize them.

When you have authorized access to the Monday API, you'll see a list of boards you can select for importing. At the top, you have the workspace selection:

That menu contains all the workspaces to which this app has access. If a workspace is missing from this menu, you should adjust the access settings of this app on Monday side.

You can get this view by first clicking your avatar on the top right corner, then selecting Administration -> Apps, and then selecting Permissions from the three dots menu:

Alternatively, you can reinstall the app, which also allows re-selecting the workspaces. However, this will also disconnect the data sources, and you have to re-authorize them.

I have created automation to move items from one monday.com board to another. Will that mess up my stats?

If an item is moved from board A to board B, you will lose the data about the item movements in board A since the Monday API won’t return it anymore. To avoid losing data, consider these alternatives:

  • Add a delay before moving an item (see the guide for that). That leaves enough time for Screenful to register that the item was completed (sync runs once per hour)

  • Create a dedicated "Archived" group at the bottom of your board, and create an automation to move completed items to that group instead of another board.

If an item is moved from board A to board B, you will lose the data about the item movements in board A since the Monday API won’t return it anymore. To avoid losing data, consider these alternatives:

  • Add a delay before moving an item (see the guide for that). That leaves enough time for Screenful to register that the item was completed (sync runs once per hour)

  • Create a dedicated "Archived" group at the bottom of your board, and create an automation to move completed items to that group instead of another board.

I have installed the Screenful add-on to my monday.com account, but all I see is an empty page. What can I do?

If you see an empty page, or no data is loading at all, either of these might help:

  • Reinstall the Screenful add-on. Sometimes this allows Screenful to recover the lost connection to the Monday API.

  • Under Chrome's Settings > Privacy > Content Settings, there is the cookie setting to "Block sites from setting any data". If you have it checked, uncheck it, or try with another browser.

If you see an empty page, or no data is loading at all, either of these might help:

  • Reinstall the Screenful add-on. Sometimes this allows Screenful to recover the lost connection to the Monday API.

  • Under Chrome's Settings > Privacy > Content Settings, there is the cookie setting to "Block sites from setting any data". If you have it checked, uncheck it, or try with another browser.

I’m unable to authorise Monday data sources

If you can't progress in the step in which you need to select the Monday boards for importing, either of these may help:

If you can't progress in the step in which you need to select the Monday boards for importing, either of these may help:

My charts are missing data or data is not accurate

Below are some typical reasons for charts not displaying the data you expect:

  • The chart shows data based on a different column than what you think. Learn more about selecting items for a chart.

  • Your data hasn't loaded yet. When the data sync process is in progress, a spinner icon is displayed at the top right of the UI. When you hover the mouse over the icon, you can see the progress.

  • You haven't imported sub-items as data sources. If you want to include subitems in your charts, you must add subitem data sources as well.

  • Your workflow mapping is not done correctly. You can learn more about workflow mapping from this guide. Notice that the items in the statuses mapped to Excluded won't be imported to Screenful.

  • Some of your items are archived. Monday API doesn't return archived items. When you import a data source, archived items won't be included. However, the completed items you archive after that will be kept in the stats.

  • You have an automation that moves the completed items to another board. Screenful sync runs once per hour. If the item is moved immediately after it was completed, Screenful does not register that the item was completed. You should add at least 2 hours of delay before moving the item to another board.

  • Your board is not connected. If a data source is not connected, you'll see a red notification on the top right of the UI. Click the notification icon to re-authorize the data source.


Below are some typical reasons for charts not displaying the data you expect:

  • The chart shows data based on a different column than what you think. Learn more about selecting items for a chart.

  • Your data hasn't loaded yet. When the data sync process is in progress, a spinner icon is displayed at the top right of the UI. When you hover the mouse over the icon, you can see the progress.

  • You haven't imported sub-items as data sources. If you want to include subitems in your charts, you must add subitem data sources as well.

  • Your workflow mapping is not done correctly. You can learn more about workflow mapping from this guide. Notice that the items in the statuses mapped to Excluded won't be imported to Screenful.

  • Some of your items are archived. Monday API doesn't return archived items. When you import a data source, archived items won't be included. However, the completed items you archive after that will be kept in the stats.

  • You have an automation that moves the completed items to another board. Screenful sync runs once per hour. If the item is moved immediately after it was completed, Screenful does not register that the item was completed. You should add at least 2 hours of delay before moving the item to another board.

  • Your board is not connected. If a data source is not connected, you'll see a red notification on the top right of the UI. Click the notification icon to re-authorize the data source.


I can't enable the Slack integration

While both the public and private channels are shown in the menu, you won’t receive the report to a private channel without explicitly adding the Screenful app to that channel. Learn how to enable sending to a private Slack channel.

There can also be restrictions on who can install apps to your Slack. Learn how to manage app approval in your Slack workspace.

Some browser plugins may interfere with the authorization process. If you see an empty page during the authorization or the list of channels is empty, you should try with another browser (or ask your colleague to do the Slack authorization).

While both the public and private channels are shown in the menu, you won’t receive the report to a private channel without explicitly adding the Screenful app to that channel. Learn how to enable sending to a private Slack channel.

There can also be restrictions on who can install apps to your Slack. Learn how to manage app approval in your Slack workspace.

Some browser plugins may interfere with the authorization process. If you see an empty page during the authorization or the list of channels is empty, you should try with another browser (or ask your colleague to do the Slack authorization).

Some filtering options are missing

Filter options are derived from task data, which means that if you recently added some properties, such as labels, but haven't yet assigned them to any tasks, they won't show up in the filter options. As soon as you assign them to tasks, they will show up in the filter options from then on.

Filter options are derived from task data, which means that if you recently added some properties, such as labels, but haven't yet assigned them to any tasks, they won't show up in the filter options. As soon as you assign them to tasks, they will show up in the filter options from then on.

I'm not receiving the user invitation email

If you or your colleague didn't receive the user invitation email, you can go to the user settings and click the Copy invitation link button to copy the link to the clipboard. After that, you can share the link via any channel (email, Slack, Teams, etc). You can learn more from the user invitation guide.

If you or your colleague didn't receive the user invitation email, you can go to the user settings and click the Copy invitation link button to copy the link to the clipboard. After that, you can share the link via any channel (email, Slack, Teams, etc). You can learn more from the user invitation guide.