What is Item age?

Item age tracks how long work items have remained open or unfinished. It provides visibility into the time requests have been pending.

Monitoring trends in age identifies rising backlogs. Comparing to cycle time shows time spent working versus waiting. Overall, item age indicates process delays.

Who benefits from tracking Item age?

  • Teams - Identify bottlenecks, prioritize older requests, update estimates.

  • Managers - Ensure service levels are met, reassign aged items.

  • Organizations - Gain insights into process speed and backlogs.

  • Customers - Lower age reflects faster request resolution.