Timing Screen
The Timing screen helps you to understand how longs it takes to complete a task. Track your lead and cycle times, see how long tasks stay in a list, a board column, or a custom field. Find the bottlenecks in your process to pinpoint areas for improvement.
TRACK LEAD AND CYCLE TIMES
Lead time is the total time that elapses from the creation of a task until its completion.
Reaction time is the time that elapses from the creation of a task until the work is started.
Cycle time is the total time that elapses from the moment when the work is started on a task until its completion.
SEE THE OVERALL TREND OF YOUR LEAD TIME
Lead time trend shows your lead time over the selected date range. You can filter the data according to task type so that you can track a specific aspect of your work such as bugs, user stories, or support tickets.
The yellow trend line shows the number of tasks done over the selected time period. Timings are calculated from the completed tasks.
SEE BREAKDOWN BY THE RESOLUTION TIME
A breakdown of Cycle time shows the distribution (histogram) of the tasks completed during the last 30 days, based on the resolution time.
You can customise the date ranges in the chart settings so that the buckets reflect your typical resolution times.
SEE HOW LONG EACH WORKFLOW STEP TAKES
Selecting Cycle time from the quick menu opens a chart showing the average time a task stays in each workflow state before completion. Each coloured area represents a workflow step, and the numbers on the left overlay show how long tasks have stayed on each step on average during the selected date range. Learn how to read the stacked area chart.
CLICK-THROUGH TO SEE TIMINGS FOR INDIVIDUAL TASKS
You can click through to see the individual tasks behind the numbers.
A click-through on a date range shows the tasks having cycle time within that range. See the tasks that took longest or shortest time to complete. You can use this information to plan your future work and to detect anomalies.
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Common questions
How does the cycle time work if a task is moved into "in progress" and then back to "not started yet"? Similarly, what happens if a card is archived while it's in progress?
Cycle time is calculated only for completed tasks so in both of those cases cycle time would be undefined.
If a task is moved from "in progress" to "done", but then back to "in progress" again for additional work would this time be added to the cycle time?
Cycle time is counted only when task is in progress so the time spent on "done" state is not included in the calculation.
When is a task created? Does the clock start when a task is created or when it is put in the "next" state (or equivalent)?
The clock starts when a task is moved to a workflow state that is mapped to "not started" or "in progress" workflow state.
Are weekends included in the cycle time calculations?
Weekends are included in the calculations by default but you can chance that in the chart settings by selecting 'Exclude non-business hours'. See How to set weekend days and office hours
What if cards/tasks skip lists/columns or there is no sequential workflow?
The timing information is based on how long cards stay in the workflow states that are mapped to "In progress" in the workflow mapping. There is no need for sequential progress and it is totally fine if tasks skip some of the workflow steps.
What if a task is moved from “not started” state directly to “done” without going through any of the “in progress” states?
In that case the it's cycle time will be zero. It will also be counted as zero for all the in progress states, which will be reflected in the average timings reported in the Time in state chart.
How is the reaction time calculated?
Reaction time starts running when a task is moved into a state that is mapped to the "Not started" in the workflow mapping. The reaction time stops when the task is moved out from that state. If the task is never placed into a state that is mapped to the “open” workflow state, then the reaction time is zero.
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