Card Priority for Trello

Card Priority by Screenful is a free Power-Up that allows you to set priorities and sort cards according to their importance. You can configure the names of the priority levels. The cards with the highest priority display a red badge in the card front so that you can quickly see which cards need most urgent attention.

Add to Trello

Add to Trello

Add to Trello

Not all cards are created equal. Prioritize them!

Step 1: Add the Card Priority Power-Up to your board

You can activate this add-on from the Power‑Ups section in the Trello menu. Just go to the Board Utilities category, scroll down to Card Priority by Screenful and add it to your board by clicking the Add button.

Step 1: Add the Card Priority Power-Up to your board

You can activate this add-on from the Power‑Ups section in the Trello menu. Just go to the Board Utilities category, scroll down to Card Priority by Screenful and add it to your board by clicking the Add button.

Add to Trello

Learn more

Step 1: Add the Card Priority Power-Up to your board

You can activate this add-on from the Power‑Ups section in the Trello menu. Just go to the Board Utilities category, scroll down to Card Priority by Screenful and add it to your board by clicking the Add button.

Add to Trello

Learn more

Step 2: Set your priority levels

Set names for your priority levels (from 1 to 5). The default priorities are Highest, Critical, Alarming, Act soon, and Lowest. The name of the priority is shown in the card front and back.

Step 2: Set your priority levels

Set names for your priority levels (from 1 to 5). The default priorities are Highest, Critical, Alarming, Act soon, and Lowest. The name of the priority is shown in the card front and back.

Add to Trello

Learn more

Step 2: Set your priority levels

Set names for your priority levels (from 1 to 5). The default priorities are Highest, Critical, Alarming, Act soon, and Lowest. The name of the priority is shown in the card front and back.

Add to Trello

Learn more

Step 3: Assign priorities to tasks

To assign an priority for a card, simply click 'Card Priority' from the right menu, and select the priority from the list of pre-defined priorities.

Cards can be sorted according to the set priorities by selecting Sort By... form the List actions

Step 3: Assign priorities to tasks

To assign an priority for a card, simply click 'Card Priority' from the right menu, and select the priority from the list of pre-defined priorities.

Cards can be sorted according to the set priorities by selecting Sort By... form the List actions

Add to Trello

Learn more

Step 3: Assign priorities to tasks

To assign an priority for a card, simply click 'Card Priority' from the right menu, and select the priority from the list of pre-defined priorities.

Cards can be sorted according to the set priorities by selecting Sort By... form the List actions

Add to Trello

Learn more

Step 4: See priority in card front and back

Depending on your settings, the set priority is shown in the card front and card back. You can quickly see which cards need your most urgent attention.

Step 4: See priority in card front and back

Depending on your settings, the set priority is shown in the card front and card back. You can quickly see which cards need your most urgent attention.

Add to Trello

Learn more

Step 4: See priority in card front and back

Depending on your settings, the set priority is shown in the card front and card back. You can quickly see which cards need your most urgent attention.

Add to Trello

Learn more

Step 5: See totals per list, assignee or label

When you open the Card Priority menu, you'll see a list of assignees with the total number of cards assigned to them per priority level. Alternatively, you can choose to view totals per label or list.

Step 5: See totals per list, assignee or label

When you open the Card Priority menu, you'll see a list of assignees with the total number of cards assigned to them per priority level. Alternatively, you can choose to view totals per label or list.

Add to Trello

Learn more

Step 5: See totals per list, assignee or label

When you open the Card Priority menu, you'll see a list of assignees with the total number of cards assigned to them per priority level. Alternatively, you can choose to view totals per label or list.

Add to Trello

Learn more

More Trello Power-Ups by Screenful

  • Card dependencies - Link cards together by setting dependencies between them.

  • Scaled - All-in-one toolkit for tracking work on a high level across multiple boards!

Get actionable insights

Instant analytics and reporting for Trello

We hope you enjoy the free add-ons. Why not make it a step further? We have also a paid product Analytics & Reports for Trello for advanced reporting of your Trello data.

FAQ

Common questions

What is Card Priority by Screenful?

Card Priority by Screenful is a simple add-on for Trello that allows you to set priorities for the cards in your Trello board. The card priority is shown in the cards and you can sort lists by priority.

It’s free and runs entirely within the Trello UI. It is available in the Trello Power-Ups directory.

Card Priority by Screenful is a simple add-on for Trello that allows you to set priorities for the cards in your Trello board. The card priority is shown in the cards and you can sort lists by priority.

It’s free and runs entirely within the Trello UI. It is available in the Trello Power-Ups directory.

How do I set a priority for a Trello card?

After activating the Power-Up, just click the Card Priority button within any card on that board. A window opens which allows you to set a weight for the card. The set weight is shown both on the card front and back.

After activating the Power-Up, just click the Card Priority button within any card on that board. A window opens which allows you to set a weight for the card. The set weight is shown both on the card front and back.

Can I see totals somewhere?

After you’ve set priorities to some of your cards, you can see the totals in the Power-Up main menu (click the link “Card Priority” on top of the Trello UI). You’ll see a list of individuals with the total amount of cards assigned to them in each priority level. Alternatively, you can choose to view totals per label or per Trello list.

After you’ve set priorities to some of your cards, you can see the totals in the Power-Up main menu (click the link “Card Priority” on top of the Trello UI). You’ll see a list of individuals with the total amount of cards assigned to them in each priority level. Alternatively, you can choose to view totals per label or per Trello list.

How do I add the Card Priority to my board?

It’s easy, here’s direct link for adding this free Power-Up to your board. You can inactivate it any time.

It’s easy, here’s direct link for adding this free Power-Up to your board. You can inactivate it any time.

I have authenticated the Power-Up but now it has disappeared from my board

The likely reason is that someone on your team disabled the Power-Up on your board. If anyone on your team enables it, it will be visible again for all team members. That’s how Power-Ups work, either everyone sees it, or no one sees it.

The likely reason is that someone on your team disabled the Power-Up on your board. If anyone on your team enables it, it will be visible again for all team members. That’s how Power-Ups work, either everyone sees it, or no one sees it.

Why do I get a message “You don’t seem to be a member of a workspace”?

In order to use the Power-Up on your board, the board must have a workspace associated with it. Creating a workspace is easy, just follow these steps to create one.

In order to use the Power-Up on your board, the board must have a workspace associated with it. Creating a workspace is easy, just follow these steps to create one.

I added a user to my board but he/she cannot use the Power-up

Each user must authorize the Power-Up by clicking on the Power-Up name on top of the Trello UI and going through the auth flow.

Any person who wants to use this power-up must be a member of the Trello workspace where the board exists. It's not enough to add a user to your Trello board, you need to add that person to your workspace as well.

Each user must authorize the Power-Up by clicking on the Power-Up name on top of the Trello UI and going through the auth flow.

Any person who wants to use this power-up must be a member of the Trello workspace where the board exists. It's not enough to add a user to your Trello board, you need to add that person to your workspace as well.

Why do I get a blank page when trying to authorize with the Trello desktop app?

Auth flow does not work in the desktop app. We are looking for options to have this fixed but meanwhile, the workaround is to use the web app for authorization (after which you can use the Power-Up in the desktop app).

Auth flow does not work in the desktop app. We are looking for options to have this fixed but meanwhile, the workaround is to use the web app for authorization (after which you can use the Power-Up in the desktop app).

How do I enable the Power-Up?

You can activate this add-on from the Power‑Ups section in the Trello menu. From there, search for the Power-Up name and add it to your board by clicking the Add button.

You can activate this add-on from the Power‑Ups section in the Trello menu. From there, search for the Power-Up name and add it to your board by clicking the Add button.

Does everyone in my team need to install this Power-up?

No. When anyone within your team installs this Power-Up, it becomes available to everyone with access to that board.

No. When anyone within your team installs this Power-Up, it becomes available to everyone with access to that board.

Can I automate the Power-Up with Butler?

Unfortunately Butler does not support 3rd party Power-Ups so you can’t automate them with Butler.

Unfortunately Butler does not support 3rd party Power-Ups so you can’t automate them with Butler.

FAQ

Common questions

What is Card Priority by Screenful?

Card Priority by Screenful is a simple add-on for Trello that allows you to set priorities for the cards in your Trello board. The card priority is shown in the cards and you can sort lists by priority.

It’s free and runs entirely within the Trello UI. It is available in the Trello Power-Ups directory.

Card Priority by Screenful is a simple add-on for Trello that allows you to set priorities for the cards in your Trello board. The card priority is shown in the cards and you can sort lists by priority.

It’s free and runs entirely within the Trello UI. It is available in the Trello Power-Ups directory.

How do I set a priority for a Trello card?

After activating the Power-Up, just click the Card Priority button within any card on that board. A window opens which allows you to set a weight for the card. The set weight is shown both on the card front and back.

After activating the Power-Up, just click the Card Priority button within any card on that board. A window opens which allows you to set a weight for the card. The set weight is shown both on the card front and back.

Can I see totals somewhere?

After you’ve set priorities to some of your cards, you can see the totals in the Power-Up main menu (click the link “Card Priority” on top of the Trello UI). You’ll see a list of individuals with the total amount of cards assigned to them in each priority level. Alternatively, you can choose to view totals per label or per Trello list.

After you’ve set priorities to some of your cards, you can see the totals in the Power-Up main menu (click the link “Card Priority” on top of the Trello UI). You’ll see a list of individuals with the total amount of cards assigned to them in each priority level. Alternatively, you can choose to view totals per label or per Trello list.

How do I add the Card Priority to my board?

It’s easy, here’s direct link for adding this free Power-Up to your board. You can inactivate it any time.

It’s easy, here’s direct link for adding this free Power-Up to your board. You can inactivate it any time.

I have authenticated the Power-Up but now it has disappeared from my board

The likely reason is that someone on your team disabled the Power-Up on your board. If anyone on your team enables it, it will be visible again for all team members. That’s how Power-Ups work, either everyone sees it, or no one sees it.

The likely reason is that someone on your team disabled the Power-Up on your board. If anyone on your team enables it, it will be visible again for all team members. That’s how Power-Ups work, either everyone sees it, or no one sees it.

Why do I get a message “You don’t seem to be a member of a workspace”?

In order to use the Power-Up on your board, the board must have a workspace associated with it. Creating a workspace is easy, just follow these steps to create one.

In order to use the Power-Up on your board, the board must have a workspace associated with it. Creating a workspace is easy, just follow these steps to create one.

I added a user to my board but he/she cannot use the Power-up

Each user must authorize the Power-Up by clicking on the Power-Up name on top of the Trello UI and going through the auth flow.

Any person who wants to use this power-up must be a member of the Trello workspace where the board exists. It's not enough to add a user to your Trello board, you need to add that person to your workspace as well.

Each user must authorize the Power-Up by clicking on the Power-Up name on top of the Trello UI and going through the auth flow.

Any person who wants to use this power-up must be a member of the Trello workspace where the board exists. It's not enough to add a user to your Trello board, you need to add that person to your workspace as well.

Why do I get a blank page when trying to authorize with the Trello desktop app?

Auth flow does not work in the desktop app. We are looking for options to have this fixed but meanwhile, the workaround is to use the web app for authorization (after which you can use the Power-Up in the desktop app).

Auth flow does not work in the desktop app. We are looking for options to have this fixed but meanwhile, the workaround is to use the web app for authorization (after which you can use the Power-Up in the desktop app).

How do I enable the Power-Up?

You can activate this add-on from the Power‑Ups section in the Trello menu. From there, search for the Power-Up name and add it to your board by clicking the Add button.

You can activate this add-on from the Power‑Ups section in the Trello menu. From there, search for the Power-Up name and add it to your board by clicking the Add button.

Does everyone in my team need to install this Power-up?

No. When anyone within your team installs this Power-Up, it becomes available to everyone with access to that board.

No. When anyone within your team installs this Power-Up, it becomes available to everyone with access to that board.

Can I automate the Power-Up with Butler?

Unfortunately Butler does not support 3rd party Power-Ups so you can’t automate them with Butler.

Unfortunately Butler does not support 3rd party Power-Ups so you can’t automate them with Butler.

FAQ

Common questions

What is Card Priority by Screenful?

Card Priority by Screenful is a simple add-on for Trello that allows you to set priorities for the cards in your Trello board. The card priority is shown in the cards and you can sort lists by priority.

It’s free and runs entirely within the Trello UI. It is available in the Trello Power-Ups directory.

Card Priority by Screenful is a simple add-on for Trello that allows you to set priorities for the cards in your Trello board. The card priority is shown in the cards and you can sort lists by priority.

It’s free and runs entirely within the Trello UI. It is available in the Trello Power-Ups directory.

How do I set a priority for a Trello card?

After activating the Power-Up, just click the Card Priority button within any card on that board. A window opens which allows you to set a weight for the card. The set weight is shown both on the card front and back.

After activating the Power-Up, just click the Card Priority button within any card on that board. A window opens which allows you to set a weight for the card. The set weight is shown both on the card front and back.

Can I see totals somewhere?

After you’ve set priorities to some of your cards, you can see the totals in the Power-Up main menu (click the link “Card Priority” on top of the Trello UI). You’ll see a list of individuals with the total amount of cards assigned to them in each priority level. Alternatively, you can choose to view totals per label or per Trello list.

After you’ve set priorities to some of your cards, you can see the totals in the Power-Up main menu (click the link “Card Priority” on top of the Trello UI). You’ll see a list of individuals with the total amount of cards assigned to them in each priority level. Alternatively, you can choose to view totals per label or per Trello list.

How do I add the Card Priority to my board?

It’s easy, here’s direct link for adding this free Power-Up to your board. You can inactivate it any time.

It’s easy, here’s direct link for adding this free Power-Up to your board. You can inactivate it any time.

I have authenticated the Power-Up but now it has disappeared from my board

The likely reason is that someone on your team disabled the Power-Up on your board. If anyone on your team enables it, it will be visible again for all team members. That’s how Power-Ups work, either everyone sees it, or no one sees it.

The likely reason is that someone on your team disabled the Power-Up on your board. If anyone on your team enables it, it will be visible again for all team members. That’s how Power-Ups work, either everyone sees it, or no one sees it.

Why do I get a message “You don’t seem to be a member of a workspace”?

In order to use the Power-Up on your board, the board must have a workspace associated with it. Creating a workspace is easy, just follow these steps to create one.

In order to use the Power-Up on your board, the board must have a workspace associated with it. Creating a workspace is easy, just follow these steps to create one.

I added a user to my board but he/she cannot use the Power-up

Each user must authorize the Power-Up by clicking on the Power-Up name on top of the Trello UI and going through the auth flow.

Any person who wants to use this power-up must be a member of the Trello workspace where the board exists. It's not enough to add a user to your Trello board, you need to add that person to your workspace as well.

Each user must authorize the Power-Up by clicking on the Power-Up name on top of the Trello UI and going through the auth flow.

Any person who wants to use this power-up must be a member of the Trello workspace where the board exists. It's not enough to add a user to your Trello board, you need to add that person to your workspace as well.

Why do I get a blank page when trying to authorize with the Trello desktop app?

Auth flow does not work in the desktop app. We are looking for options to have this fixed but meanwhile, the workaround is to use the web app for authorization (after which you can use the Power-Up in the desktop app).

Auth flow does not work in the desktop app. We are looking for options to have this fixed but meanwhile, the workaround is to use the web app for authorization (after which you can use the Power-Up in the desktop app).

How do I enable the Power-Up?

You can activate this add-on from the Power‑Ups section in the Trello menu. From there, search for the Power-Up name and add it to your board by clicking the Add button.

You can activate this add-on from the Power‑Ups section in the Trello menu. From there, search for the Power-Up name and add it to your board by clicking the Add button.

Does everyone in my team need to install this Power-up?

No. When anyone within your team installs this Power-Up, it becomes available to everyone with access to that board.

No. When anyone within your team installs this Power-Up, it becomes available to everyone with access to that board.

Can I automate the Power-Up with Butler?

Unfortunately Butler does not support 3rd party Power-Ups so you can’t automate them with Butler.

Unfortunately Butler does not support 3rd party Power-Ups so you can’t automate them with Butler.

FAQ

Troubleshooting

Check your internet connection

The Power-Up needs an internet connection to work. If your connection is interrupted or slow, the Power-Up may appear to be working, but it may not be able to update data on your boards. The Power-Up may not recover automatically if you regain the connection after an interruption. Make sure you have a working internet connection.

The Power-Up needs an internet connection to work. If your connection is interrupted or slow, the Power-Up may appear to be working, but it may not be able to update data on your boards. The Power-Up may not recover automatically if you regain the connection after an interruption. Make sure you have a working internet connection.

Reload the page

If your internet connection has been interrupted or slow, that may have an effect on the Power-Up functionality. Once you regain connection, the Power-Up may not recover automatically. Reload the page (Trello board) to make sure that the Power-Up has recovered from interruption.

If your internet connection has been interrupted or slow, that may have an effect on the Power-Up functionality. Once you regain connection, the Power-Up may not recover automatically. Reload the page (Trello board) to make sure that the Power-Up has recovered from interruption.

Try reauthorising the Power-Up

  1. Click on the Power-Up in Trello main menu.

  2. Select Remove Personal Settings.

  3. Click Clear Data (removes the auth token only).

  4. Click Board button and authorize the Power-UP.

  5. See if your issue is resolved.

  1. Click on the Power-Up in Trello main menu.

  2. Select Remove Personal Settings.

  3. Click Clear Data (removes the auth token only).

  4. Click Board button and authorize the Power-UP.

  5. See if your issue is resolved.

Disable browser extensions

Some browser extensions may interface with the Power-Up functionality. Log out from Trello. Disable all or some browser extensions and log in to Trello again. If you disabled your extensions and the Power-Up started working normally again, one of your extensions is likely causing issues with the Power-Up. You can now re-enable your extensions one by one until you find the problematic one.

If it's a privacy extension you want to keep using, such as DuckDuckGo, Ublock, or similar ones, try adding the following domains to your allow list:

screenful.com
app.screenful.me

Some browser extensions may interface with the Power-Up functionality. Log out from Trello. Disable all or some browser extensions and log in to Trello again. If you disabled your extensions and the Power-Up started working normally again, one of your extensions is likely causing issues with the Power-Up. You can now re-enable your extensions one by one until you find the problematic one.

If it's a privacy extension you want to keep using, such as DuckDuckGo, Ublock, or similar ones, try adding the following domains to your allow list:

screenful.com
app.screenful.me

Try different browser profile and/or private browsing

If you have multiple user profiles in your web browser, try logging in to Trello using a different browser profile. If that doesn’t help, try logging in to Trello with the browser in private/incognito mode. 

If you have multiple user profiles in your web browser, try logging in to Trello using a different browser profile. If that doesn’t help, try logging in to Trello with the browser in private/incognito mode. 

Make sure you are using supported software

Trello can't support every version of every browser, so it helps to make sure you're using one that's supported and tested by Trello.

Next, try logging into Trello in the following ways to see if you can reproduce the issue you are having:

  1. Try using a different browser on the same computer

  2. Try using a different computer

  3. Allow cookies from third party sites in case you're running into any issues with linking to GoogleDrive or Dropbox

Trello can't support every version of every browser, so it helps to make sure you're using one that's supported and tested by Trello.

Next, try logging into Trello in the following ways to see if you can reproduce the issue you are having:

  1. Try using a different browser on the same computer

  2. Try using a different computer

  3. Allow cookies from third party sites in case you're running into any issues with linking to GoogleDrive or Dropbox

Clear your web browser's cache

If you can't get another browser to try, we'll need you to clear your cache and check for errors. Here are simple instructions on how to do that:

If you can't get another browser to try, we'll need you to clear your cache and check for errors. Here are simple instructions on how to do that:

Check for console log errors and send them to us

If nothing above helps, in Edge, Firefox, or Chrome you can check for errors with the Error Console. 

To do that, open the board in question and use:

On Windows:

  • F12 in Edge and go to the Console tab.

  • Ctrl + Shift + J in Firefox or Chrome for Windows.

On macOS:

  • command + option + J in Chrome

  • command + shift + J in Firefox

You can copy any errors you see there, or take a screenshot and send it to us.

If nothing above helps, in Edge, Firefox, or Chrome you can check for errors with the Error Console. 

To do that, open the board in question and use:

On Windows:

  • F12 in Edge and go to the Console tab.

  • Ctrl + Shift + J in Firefox or Chrome for Windows.

On macOS:

  • command + option + J in Chrome

  • command + shift + J in Firefox

You can copy any errors you see there, or take a screenshot and send it to us.

FAQ

Troubleshooting

Check your internet connection

The Power-Up needs an internet connection to work. If your connection is interrupted or slow, the Power-Up may appear to be working, but it may not be able to update data on your boards. The Power-Up may not recover automatically if you regain the connection after an interruption. Make sure you have a working internet connection.

The Power-Up needs an internet connection to work. If your connection is interrupted or slow, the Power-Up may appear to be working, but it may not be able to update data on your boards. The Power-Up may not recover automatically if you regain the connection after an interruption. Make sure you have a working internet connection.

Reload the page

If your internet connection has been interrupted or slow, that may have an effect on the Power-Up functionality. Once you regain connection, the Power-Up may not recover automatically. Reload the page (Trello board) to make sure that the Power-Up has recovered from interruption.

If your internet connection has been interrupted or slow, that may have an effect on the Power-Up functionality. Once you regain connection, the Power-Up may not recover automatically. Reload the page (Trello board) to make sure that the Power-Up has recovered from interruption.

Try reauthorising the Power-Up

  1. Click on the Power-Up in Trello main menu.

  2. Select Remove Personal Settings.

  3. Click Clear Data (removes the auth token only).

  4. Click Board button and authorize the Power-UP.

  5. See if your issue is resolved.

  1. Click on the Power-Up in Trello main menu.

  2. Select Remove Personal Settings.

  3. Click Clear Data (removes the auth token only).

  4. Click Board button and authorize the Power-UP.

  5. See if your issue is resolved.

Disable browser extensions

Some browser extensions may interface with the Power-Up functionality. Log out from Trello. Disable all or some browser extensions and log in to Trello again. If you disabled your extensions and the Power-Up started working normally again, one of your extensions is likely causing issues with the Power-Up. You can now re-enable your extensions one by one until you find the problematic one.

If it's a privacy extension you want to keep using, such as DuckDuckGo, Ublock, or similar ones, try adding the following domains to your allow list:

screenful.com
app.screenful.me

Some browser extensions may interface with the Power-Up functionality. Log out from Trello. Disable all or some browser extensions and log in to Trello again. If you disabled your extensions and the Power-Up started working normally again, one of your extensions is likely causing issues with the Power-Up. You can now re-enable your extensions one by one until you find the problematic one.

If it's a privacy extension you want to keep using, such as DuckDuckGo, Ublock, or similar ones, try adding the following domains to your allow list:

screenful.com
app.screenful.me

Try different browser profile and/or private browsing

If you have multiple user profiles in your web browser, try logging in to Trello using a different browser profile. If that doesn’t help, try logging in to Trello with the browser in private/incognito mode. 

If you have multiple user profiles in your web browser, try logging in to Trello using a different browser profile. If that doesn’t help, try logging in to Trello with the browser in private/incognito mode. 

Make sure you are using supported software

Trello can't support every version of every browser, so it helps to make sure you're using one that's supported and tested by Trello.

Next, try logging into Trello in the following ways to see if you can reproduce the issue you are having:

  1. Try using a different browser on the same computer

  2. Try using a different computer

  3. Allow cookies from third party sites in case you're running into any issues with linking to GoogleDrive or Dropbox

Trello can't support every version of every browser, so it helps to make sure you're using one that's supported and tested by Trello.

Next, try logging into Trello in the following ways to see if you can reproduce the issue you are having:

  1. Try using a different browser on the same computer

  2. Try using a different computer

  3. Allow cookies from third party sites in case you're running into any issues with linking to GoogleDrive or Dropbox

Clear your web browser's cache

If you can't get another browser to try, we'll need you to clear your cache and check for errors. Here are simple instructions on how to do that:

If you can't get another browser to try, we'll need you to clear your cache and check for errors. Here are simple instructions on how to do that:

Check for console log errors and send them to us

If nothing above helps, in Edge, Firefox, or Chrome you can check for errors with the Error Console. 

To do that, open the board in question and use:

On Windows:

  • F12 in Edge and go to the Console tab.

  • Ctrl + Shift + J in Firefox or Chrome for Windows.

On macOS:

  • command + option + J in Chrome

  • command + shift + J in Firefox

You can copy any errors you see there, or take a screenshot and send it to us.

If nothing above helps, in Edge, Firefox, or Chrome you can check for errors with the Error Console. 

To do that, open the board in question and use:

On Windows:

  • F12 in Edge and go to the Console tab.

  • Ctrl + Shift + J in Firefox or Chrome for Windows.

On macOS:

  • command + option + J in Chrome

  • command + shift + J in Firefox

You can copy any errors you see there, or take a screenshot and send it to us.

FAQ

Troubleshooting

Check your internet connection

The Power-Up needs an internet connection to work. If your connection is interrupted or slow, the Power-Up may appear to be working, but it may not be able to update data on your boards. The Power-Up may not recover automatically if you regain the connection after an interruption. Make sure you have a working internet connection.

The Power-Up needs an internet connection to work. If your connection is interrupted or slow, the Power-Up may appear to be working, but it may not be able to update data on your boards. The Power-Up may not recover automatically if you regain the connection after an interruption. Make sure you have a working internet connection.

Reload the page

If your internet connection has been interrupted or slow, that may have an effect on the Power-Up functionality. Once you regain connection, the Power-Up may not recover automatically. Reload the page (Trello board) to make sure that the Power-Up has recovered from interruption.

If your internet connection has been interrupted or slow, that may have an effect on the Power-Up functionality. Once you regain connection, the Power-Up may not recover automatically. Reload the page (Trello board) to make sure that the Power-Up has recovered from interruption.

Try reauthorising the Power-Up

  1. Click on the Power-Up in Trello main menu.

  2. Select Remove Personal Settings.

  3. Click Clear Data (removes the auth token only).

  4. Click Board button and authorize the Power-UP.

  5. See if your issue is resolved.

  1. Click on the Power-Up in Trello main menu.

  2. Select Remove Personal Settings.

  3. Click Clear Data (removes the auth token only).

  4. Click Board button and authorize the Power-UP.

  5. See if your issue is resolved.

Disable browser extensions

Some browser extensions may interface with the Power-Up functionality. Log out from Trello. Disable all or some browser extensions and log in to Trello again. If you disabled your extensions and the Power-Up started working normally again, one of your extensions is likely causing issues with the Power-Up. You can now re-enable your extensions one by one until you find the problematic one.

If it's a privacy extension you want to keep using, such as DuckDuckGo, Ublock, or similar ones, try adding the following domains to your allow list:

screenful.com
app.screenful.me

Some browser extensions may interface with the Power-Up functionality. Log out from Trello. Disable all or some browser extensions and log in to Trello again. If you disabled your extensions and the Power-Up started working normally again, one of your extensions is likely causing issues with the Power-Up. You can now re-enable your extensions one by one until you find the problematic one.

If it's a privacy extension you want to keep using, such as DuckDuckGo, Ublock, or similar ones, try adding the following domains to your allow list:

screenful.com
app.screenful.me

Try different browser profile and/or private browsing

If you have multiple user profiles in your web browser, try logging in to Trello using a different browser profile. If that doesn’t help, try logging in to Trello with the browser in private/incognito mode. 

If you have multiple user profiles in your web browser, try logging in to Trello using a different browser profile. If that doesn’t help, try logging in to Trello with the browser in private/incognito mode. 

Make sure you are using supported software

Trello can't support every version of every browser, so it helps to make sure you're using one that's supported and tested by Trello.

Next, try logging into Trello in the following ways to see if you can reproduce the issue you are having:

  1. Try using a different browser on the same computer

  2. Try using a different computer

  3. Allow cookies from third party sites in case you're running into any issues with linking to GoogleDrive or Dropbox

Trello can't support every version of every browser, so it helps to make sure you're using one that's supported and tested by Trello.

Next, try logging into Trello in the following ways to see if you can reproduce the issue you are having:

  1. Try using a different browser on the same computer

  2. Try using a different computer

  3. Allow cookies from third party sites in case you're running into any issues with linking to GoogleDrive or Dropbox

Clear your web browser's cache

If you can't get another browser to try, we'll need you to clear your cache and check for errors. Here are simple instructions on how to do that:

If you can't get another browser to try, we'll need you to clear your cache and check for errors. Here are simple instructions on how to do that:

Check for console log errors and send them to us

If nothing above helps, in Edge, Firefox, or Chrome you can check for errors with the Error Console. 

To do that, open the board in question and use:

On Windows:

  • F12 in Edge and go to the Console tab.

  • Ctrl + Shift + J in Firefox or Chrome for Windows.

On macOS:

  • command + option + J in Chrome

  • command + shift + J in Firefox

You can copy any errors you see there, or take a screenshot and send it to us.

If nothing above helps, in Edge, Firefox, or Chrome you can check for errors with the Error Console. 

To do that, open the board in question and use:

On Windows:

  • F12 in Edge and go to the Console tab.

  • Ctrl + Shift + J in Firefox or Chrome for Windows.

On macOS:

  • command + option + J in Chrome

  • command + shift + J in Firefox

You can copy any errors you see there, or take a screenshot and send it to us.