Screenful FAQ

I have installed the Screenful add-on to my monday.com account, but all I see is an empty page. What can I do?

Under Chrome's Settings > Privacy > Content Settings, there is the cookie setting to "Block sites from setting any data". If you have it checked, uncheck it, or try with another browser.

Related questions

I'm using Monday desktop app and I'm having issues with Screenful

Some features do not work in the Monday desktop app. For example, some links are not clickable. Also, you may be asked to log in even when logged in via the web app. The solution is to use the Monday web UI instead of Monday desktop app for creating the charts and reports. For example, you can create a chart using the web app, and place it in the Monday dashboard. After that, you can use the desktop app to view the chart in a Monday dashboard

Some features do not work in the Monday desktop app. For example, some links are not clickable. Also, you may be asked to log in even when logged in via the web app. The solution is to use the Monday web UI instead of Monday desktop app for creating the charts and reports. For example, you can create a chart using the web app, and place it in the Monday dashboard. After that, you can use the desktop app to view the chart in a Monday dashboard

I have created automation to move items from one monday.com board to another. Will that mess up my stats?

If an item is moved from board A to board B, you will lose the data about the item movements in board A since the Monday API won’t return it anymore. To avoid losing data, consider these alternatives:

  • Add a delay of at least two hours before moving an item. That leaves enough time for Screenful to register that the item was completed (sync runs once per hour)

  • Create a dedicated "Archived" group at the bottom of your board, and create an automation to move completed items to that group instead of another board.

If an item is moved from board A to board B, you will lose the data about the item movements in board A since the Monday API won’t return it anymore. To avoid losing data, consider these alternatives:

  • Add a delay of at least two hours before moving an item. That leaves enough time for Screenful to register that the item was completed (sync runs once per hour)

  • Create a dedicated "Archived" group at the bottom of your board, and create an automation to move completed items to that group instead of another board.

I’m unable to authorise Monday data sources

If you’re using the Monday IP restrictions feature it will block access to the monday API, which the Screenful connector needs in order to fetch data. To enable Screenful whitelist the IP address 34.251.47.98 and contact support@screenful.com so we can finalize the configuration.

If you’re using the Monday IP restrictions feature it will block access to the monday API, which the Screenful connector needs in order to fetch data. To enable Screenful whitelist the IP address 34.251.47.98 and contact support@screenful.com so we can finalize the configuration.