Guides

Jira

Build custom charts and reports from Jira data

This is your guide to advanced analytics for Jira. See the Tour page for the available charts and visualizations.

Getting Started

Setup Screenful for Jira Cloud

Setup Screenful for Jira self-hosted

Review your workflow

Inviting users

Instant insights

Open items: See the open tickets across all Jira boards

Completed work: How much work was completed?

Timings: See your lead, reaction, and cycle times

Forecasts: Get forecasts for the completion of any work scope

Creating charts

Creating custom charts

Setting a filter for a chart

Adjusting the chart appearance

Tracking Jira subtasks with Screenful

Using custom fields in custom charts

Creating reports

Creating reports

Duplicate a report with different data sources

Add custom charts to a report

Adjusting the report layout

Scheduling and sharing reports

Creating dashboards

A few tips for working with dashboards (availability depends on the plan)

Selecting and reordering dashboard screens

Creating new dashboards

Set filter to adjust the charts

Add custom charts to a dashboard

Sharing with your team

Set user access and permissions

Enable the integration for Slack

Share dashboards, charts, and reports with a link

Setup dashboard on a TV screen

Also check out our how-to and the video tutorials. Got questions? See the troubleshooting FAQ or drop us email at support@screenful.com, you'll get a prompt response.

FAQ

Common questions

How does the Marketplace add-on differ from your SaaS service?
How to invite other users via the Jira Cloud add-on?
How are the lead and cycle times calculated in Jira?
Can I create charts based on due dates in Jira
Can I import my Jira Service Desk project?
Can I import Jira Work Management projects?
What are the main differences between the Jira Cloud add-on and the stand-alone app?
Why do I need to create a separate Screenful account for the Jira Cloud add-on?
How do I invite my colleagues from Jira?
What is the lifecycle of an Jira Cloud add-on?
Will Screenful make changes to my data, or is my data affected in any way?
Are weekends included in the cycle time calculation?
Can I filter charts based on epic, version, sprint etc.
How do I adjust the contents of the charts?
Is there a way to remove outliers from the data?
Does this support my specific workflow or do I have to use some specific states like "open", "in progress" and "done"?
How does your Forecasting chart work?
How often is data updated?
Can I see metrics based on my custom fields?
Do you provide desktop clients?
How do I set up a dashboard on a big screen?
Can I embed some of these charts into my intranet?
Do you have mobile clients?
I can’t find an answer to my question

Troubleshooting

My credentials are correct but authorization fails
I can’t connect to my self-hosted Jira instance
My sprint data doesn’t match Jira sprint reports
How do I change the Jira password that is associated with the integration?
How do I set permissions for my Jira board? I have added Screenful user, but my charts are empty
I already singed up via your website, can I transfer my account to Jira add-on?
I installed your marketplace add-on but can’t create data sources because of an authorization failure
I can’t create dashboards for my Jira Service Desk project
I can’t install the Screenful add-on from Atlassian Marketplace
I can’t see my Jira board
Why is the total number of issues that I see in Jira different to Screenful?
I cannot connect Screenful to Jira Cloud, it always says “invalid credentials”