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FAQ
Common questions
What is Screenful for?
Screenful provides the most advanced analytics for task management data. That includes any work that involves tickets going through a workflow.
In addition to tracking a software development process, our customers are using Screenful for tracking manufacturing, inventory, sales pipelines, marketing campaigns, order processing, among many other use cases.
Screenful provides the most advanced analytics for task management data. That includes any work that involves tickets going through a workflow.
In addition to tracking a software development process, our customers are using Screenful for tracking manufacturing, inventory, sales pipelines, marketing campaigns, order processing, among many other use cases.
How does your pricing work?
At any time during the free trial, a paid account can be created by entering the credit card at the Account->Billing tab. If you rather pay with an invoice, we support that in the Enterprise plans. All plans are recurring and will renew automatically. Plans can be canceled at any time. The prices are according to the pricing table.
At any time during the free trial, a paid account can be created by entering the credit card at the Account->Billing tab. If you rather pay with an invoice, we support that in the Enterprise plans. All plans are recurring and will renew automatically. Plans can be canceled at any time. The prices are according to the pricing table.
Why can't I log in to manage my subscription?
This pricing page and all the instructions in this pricing FAQ refer to our main product, Analytics & Reports. If you can't log in, it is most likely because you are not subscribed to our main product. Instead, you may be subscribed to one of these
If that's the case, you should visit the FAQ sections of the above pages instead of this one.
This pricing page and all the instructions in this pricing FAQ refer to our main product, Analytics & Reports. If you can't log in, it is most likely because you are not subscribed to our main product. Instead, you may be subscribed to one of these
If that's the case, you should visit the FAQ sections of the above pages instead of this one.
What is a data source?
It depends on what tool you are using. In Trello, Jira, or monday.com it’s a board. In Asana it’s a project. In Linear, it's a team.
GitHub is an exception in the sense that you can have multiple repositories within one data source.
You can import data sources from any of those tools into the same Screenful account.
It depends on what tool you are using. In Trello, Jira, or monday.com it’s a board. In Asana it’s a project. In Linear, it's a team.
GitHub is an exception in the sense that you can have multiple repositories within one data source.
You can import data sources from any of those tools into the same Screenful account.
What is a report?
A report consists of charts (up to 20 per report) and text commentary. It can be shared via a link or scheduled via email daily, weekly, or monthly to the selected recipients or a Slack channel. The data in a report is automatically synced once per hour.
Regardless of how often you schedule a report, it is still counted as one.
A report consists of charts (up to 20 per report) and text commentary. It can be shared via a link or scheduled via email daily, weekly, or monthly to the selected recipients or a Slack channel. The data in a report is automatically synced once per hour.
Regardless of how often you schedule a report, it is still counted as one.
Which payment options and currency do you accept?
All prices are in USD, and we accept all major credit cards, including Visa, Mastercard, and American Express. In the Enterprise plans, we can alternatively send a PDF invoice.
All prices are in USD, and we accept all major credit cards, including Visa, Mastercard, and American Express. In the Enterprise plans, we can alternatively send a PDF invoice.
Do I pay extra for invited team members?
Nope. With Screenful, you can invite as many people as you like for free.
Nope. With Screenful, you can invite as many people as you like for free.
Are you GDPR compliant?
Yes, we are. You can learn more about our GDPR compliant data and security practices from these documents:
Yes, we are. You can learn more about our GDPR compliant data and security practices from these documents:
Can I grant Screenful access only to specific data sources?
Data sources are authorised when they are created. Screenful will have access to the same boards as the user that is doing the authorisation. To limit which data sources Screenful can access, you should authorise the data sources with a user that has access only to those data sources that you want Screenful to see. This could be a normal user that happens to have access to the right data sources or it could be user created specifically for the purpose of authorising the Screenful integration.
Data sources are authorised when they are created. Screenful will have access to the same boards as the user that is doing the authorisation. To limit which data sources Screenful can access, you should authorise the data sources with a user that has access only to those data sources that you want Screenful to see. This could be a normal user that happens to have access to the right data sources or it could be user created specifically for the purpose of authorising the Screenful integration.
Do I get a discount if I pay yearly instead of monthly?
Yes, you get two months for free each year.
Yes, you get two months for free each year.
How can I change my credit card details?
You can update your credit card information at the Account Settings ➔ Billing tab in the setup menu.
You can update your credit card information at the Account Settings ➔ Billing tab in the setup menu.
Do you have a public roadmap? How often do you release new features?
We don't publish our future roadmap but you can see our release history on the Screenful Roadmap page.
We don't publish our future roadmap but you can see our release history on the Screenful Roadmap page.