Adjust the chart appearance

Adjust the chart appearance

Adjust the chart appearance

Don't like the default appearance of a chart? We've got you covered since you can configure almost any visual aspect of a chart such as colors, labels, and date and number formats. These adjustments can be found under the Chart settings.

Don't like the default appearance of a chart? We've got you covered since you can configure almost any visual aspect of a chart such as colors, labels, and date and number formats. These adjustments can be found under the Chart settings.

Don't like the default appearance of a chart? We've got you covered since you can configure almost any visual aspect of a chart such as colors, labels, and date and number formats. These adjustments can be found under the Chart settings.

How to find the chart settings?

You can access the chart settings by clicking the three dots menu and selecting Chart settings:

Select chart settings frop top right

You'll also find the same option in the chart context menu:

Same option in main menu

How to find the chart settings?

You can access the chart settings by clicking the three dots menu and selecting Chart settings:

Select chart settings frop top right

You'll also find the same option in the chart context menu:

Same option in main menu

Renaming the text labels

When you create a custom chart, you only need to provide the name of the chart. All other labels are automatically generated based on the units and metrics selected for the chart. However, you don’t have to stick with the auto-generated names as you can rename them.

To rename the text labels, click Chart settings behind the three dots menu, and scroll to the bottom of the page:

Rename at the bottom of settings page.

In the Display names section, you’ll see a list of units and metrics selected for the chart. You'll see the given name in the input field on the right. By default, it is the name of selected unit or metric, but you can rename it to represent your data best. In this example, Tasks is renamed to Tickets, and Completed (within date range) is renamed to Work completed.

Here’s the chart with the updated names:

Chart with updated names

Renaming the text labels

When you create a custom chart, you only need to provide the name of the chart. All other labels are automatically generated based on the units and metrics selected for the chart. However, you don’t have to stick with the auto-generated names as you can rename them.

To rename the text labels, click Chart settings behind the three dots menu, and scroll to the bottom of the page:

Rename at the bottom of settings page.

In the Display names section, you’ll see a list of units and metrics selected for the chart. You'll see the given name in the input field on the right. By default, it is the name of selected unit or metric, but you can rename it to represent your data best. In this example, Tasks is renamed to Tickets, and Completed (within date range) is renamed to Work completed.

Here’s the chart with the updated names:

Chart with updated names

Configuring the quick menus

In the chart settings, you can configure a quick filter that will be shown on top of the chart. It allows adjusting the chart's content without accessing the chart editor. 

In the chart settings, use the toggle to enable the quick filter:

Enable quick filter from chart settings

Clicking the toggle reveals the filter options. For example, selecting Assignee from the menu creates a quick filter for the assignee shown above the chart:

See assignees on top right

When you select and assignee from the menu, the chart content is filtered accordingly. It allows quick comparisons between labels, iterations, departments, customers, or any other property you have in your data.

You can also display a date range menu at the top of the chart. Use the toggle to enable the date range menu:

Display date range menu from chart settings

Once enabled, the user can adjust the date range without having to go to the editor:

Adjust date range straight from report.

When you enable a quick filter or a date range menu, it will be present when the chart is shared with a public share link, embedded in a website, or added to a report.

Configuring the quick menus

In the chart settings, you can configure a quick filter that will be shown on top of the chart. It allows adjusting the chart's content without accessing the chart editor. 

In the chart settings, use the toggle to enable the quick filter:

Enable quick filter from chart settings

Clicking the toggle reveals the filter options. For example, selecting Assignee from the menu creates a quick filter for the assignee shown above the chart:

See assignees on top right

When you select and assignee from the menu, the chart content is filtered accordingly. It allows quick comparisons between labels, iterations, departments, customers, or any other property you have in your data.

You can also display a date range menu at the top of the chart. Use the toggle to enable the date range menu:

Display date range menu from chart settings

Once enabled, the user can adjust the date range without having to go to the editor:

Adjust date range straight from report.

When you enable a quick filter or a date range menu, it will be present when the chart is shared with a public share link, embedded in a website, or added to a report.

Configuring date formats, number formats, and currencies

Different countries have different standard formats for numbers and dates. Under the Account settings, you can configure the date and number format to match your local standards.

The Date Format menu contains the most common date formats:

Change date formatting

When you pick a date format, the selected format will be applied to all the charts in the account. The Number Format menu contains the most common number formats:

Change number format

When you choose a number format, it will be applied to all the charts in the account.

You can specify a currency under the Chart settings if your data represents monetary values:

Specify currency

When a currency is selected, the associated currency symbol is shown in front of the numbers. Here’s an example line chart with the currency set to US Dollar ($) to represent the amount in USD. Both the number at the top left and the tooltip display the selected currency symbol.

Work completed amount

The currency setting is a chart-specific feature. In the chart settings, you can specify which metrics are currencies. If your numbers represent a currency, you can make it more explicit by displaying it as the currency. The default for a numeric field is Number i.e. just a plain number, not a currency.

Configuring date formats, number formats, and currencies

Different countries have different standard formats for numbers and dates. Under the Account settings, you can configure the date and number format to match your local standards.

The Date Format menu contains the most common date formats:

Change date formatting

When you pick a date format, the selected format will be applied to all the charts in the account. The Number Format menu contains the most common number formats:

Change number format

When you choose a number format, it will be applied to all the charts in the account.

You can specify a currency under the Chart settings if your data represents monetary values:

Specify currency

When a currency is selected, the associated currency symbol is shown in front of the numbers. Here’s an example line chart with the currency set to US Dollar ($) to represent the amount in USD. Both the number at the top left and the tooltip display the selected currency symbol.

Work completed amount

The currency setting is a chart-specific feature. In the chart settings, you can specify which metrics are currencies. If your numbers represent a currency, you can make it more explicit by displaying it as the currency. The default for a numeric field is Number i.e. just a plain number, not a currency.

Adjusting the rolling window size in the line charts

When displaying data as a line chart, a sliding window is used to smooth away the daily fluctuations so that you can see the trend from the noise. The rolling window size is configurable in the chart settings:

Rolling window size settings

If you select 1 day rolling window, each point in the horizontal axis displays the number of items (e.g., tasks created or tasks completed) per day. With 7 day rolling window, each point in the horizontal axis displays the sum (or average, depending on what metrics were selected) over the previous seven day period.

Here’s an example chart with 30 days rolling window. When you hover the mouse over the chart, the tooltip shows the values for the previous 30 days period.

Graph hover tooltip

The longer the rolling window, the less variation there is in values, creating a smoother trend line. With smaller window sizes, you can see more details, but the overall trend may get distorted by the daily fluctuations.

Adjusting the rolling window size in the line charts

When displaying data as a line chart, a sliding window is used to smooth away the daily fluctuations so that you can see the trend from the noise. The rolling window size is configurable in the chart settings:

Rolling window size settings

If you select 1 day rolling window, each point in the horizontal axis displays the number of items (e.g., tasks created or tasks completed) per day. With 7 day rolling window, each point in the horizontal axis displays the sum (or average, depending on what metrics were selected) over the previous seven day period.

Here’s an example chart with 30 days rolling window. When you hover the mouse over the chart, the tooltip shows the values for the previous 30 days period.

Graph hover tooltip

The longer the rolling window, the less variation there is in values, creating a smoother trend line. With smaller window sizes, you can see more details, but the overall trend may get distorted by the daily fluctuations.

Configuring summaries in tables and lists

The Table chart aggregates the task data into sums, averages, and other statistics. Each row in a table chart is a segment such as label, epic, assignee, or a project. The Task list chart allows for creating lists. Each row in the Task list is an item (task, ticket, issue). You can select any item properties to be shown in the columns. Both of these chart types come with a configurable summary row.

By default, the Task list chart does not include a summary. To enable the summary row, visit Chart settings (behind the three dots menu) and use the toggle Show summary row to enable the summary row for the chart:

Show summary row

In the Chart settings, you can configure the type of summary for each column to be either sum, average, or median. If you select None, no summary is displayed.

The summary menus are shown for each column that contains numerical or timing data.

Show summary menu

Once you have saved the settings, the chart starts displaying a summary row at the bottom:

Chart will now display summary at bottom

If you have added numerical columns to your reports, such as estimates or story points, or financial data, like budgets and costs, you can use the summary row to display the totals for the selected columns.

The Table chart also comes with a summary row that displays the sum, average, or median for each column. You can configure the summary type in the chart settings:

Change column summary settings

Here’s an example Table chart with the summary row:

Summary row in table chart

Unlike in the Task list chart, the summary row in the Table chart is fixed, and there is no setting to toggle it on or off. However, you can configure each column separately. if you select None, no summary is displayed for that column.

Configuring summaries in tables and lists

The Table chart aggregates the task data into sums, averages, and other statistics. Each row in a table chart is a segment such as label, epic, assignee, or a project. The Task list chart allows for creating lists. Each row in the Task list is an item (task, ticket, issue). You can select any item properties to be shown in the columns. Both of these chart types come with a configurable summary row.

By default, the Task list chart does not include a summary. To enable the summary row, visit Chart settings (behind the three dots menu) and use the toggle Show summary row to enable the summary row for the chart:

Show summary row

In the Chart settings, you can configure the type of summary for each column to be either sum, average, or median. If you select None, no summary is displayed.

The summary menus are shown for each column that contains numerical or timing data.

Show summary menu

Once you have saved the settings, the chart starts displaying a summary row at the bottom:

Chart will now display summary at bottom

If you have added numerical columns to your reports, such as estimates or story points, or financial data, like budgets and costs, you can use the summary row to display the totals for the selected columns.

The Table chart also comes with a summary row that displays the sum, average, or median for each column. You can configure the summary type in the chart settings:

Change column summary settings

Here’s an example Table chart with the summary row:

Summary row in table chart

Unlike in the Task list chart, the summary row in the Table chart is fixed, and there is no setting to toggle it on or off. However, you can configure each column separately. if you select None, no summary is displayed for that column.

Adjusting the colors of the chart

Go to the Chart settings and scroll to the bottom of the page. In the Display names section, you’ll see a colored circle next to each metric, displaying the currently selected color for that metric. When you click the circle, a modal window opens, allowing you to pick a color from a palette.

Adjust colors in chart settings

Notice that some charts (such as the stacked bar chart) have auto-generated colors based on the selected grouping, and therefore, the color selection is not available for them.

Adjusting the colors of the chart

Go to the Chart settings and scroll to the bottom of the page. In the Display names section, you’ll see a colored circle next to each metric, displaying the currently selected color for that metric. When you click the circle, a modal window opens, allowing you to pick a color from a palette.

Adjust colors in chart settings

Notice that some charts (such as the stacked bar chart) have auto-generated colors based on the selected grouping, and therefore, the color selection is not available for them.

Switching to the dark mode

If you need to place a chart into a dark background, or you just prefer your UI as dark, we’ve got you covered! In the chart settings, you’ll find the Dark mode slider

Change dark mode in settings

When you click the slider, the chart switches to the dark mode:

Dark mode representation

Switching to the dark mode

If you need to place a chart into a dark background, or you just prefer your UI as dark, we’ve got you covered! In the chart settings, you’ll find the Dark mode slider

Change dark mode in settings

When you click the slider, the chart switches to the dark mode:

Dark mode representation

FAQ

Common questions

What is a data source in the case of GitLab?

A data source is a GitLab board. The pricing is based on the number of boards you explicitly import to Screenful, not the total number of boards in GitLab. You can compare plans on the pricing page.

You can import data sources from all the tools we support in the same Screenful account. Learn more about managing data sources.

A data source is a GitLab board. The pricing is based on the number of boards you explicitly import to Screenful, not the total number of boards in GitLab. You can compare plans on the pricing page.

You can import data sources from all the tools we support in the same Screenful account. Learn more about managing data sources.

Does Screenful work with the free version of GitLab?

Yes except that you won’t be able to use data from epics or issue weights since those are available only in a paid GitLab plans.

Yes except that you won’t be able to use data from epics or issue weights since those are available only in a paid GitLab plans.

How are the lead and cycle times calculated in GitLab?

The timings are based on your workflow settings. You can learn more from the Lead Time FAQ.

The timings are based on your workflow settings. You can learn more from the Lead Time FAQ.

Can I include GitLab merge requests or issues in the charts?

Yes, you can filter the data shown so that either issues, merge requests, or both are included in the stats by setting a filter.

Yes, you can filter the data shown so that either issues, merge requests, or both are included in the stats by setting a filter.

Do you take into account time estimates in GitLab?

Yes, you can choose to use hours instead of issue count by selecting Hours as the unit in the chart editor.

Yes, you can choose to use hours instead of issue count by selecting Hours as the unit in the chart editor.

Can I track GitLab Epics?

Yes, you can track GitLab epics with Screenful. You can use "Epic" as a filter in a chart. For the chart that supports grouping (bar charts, pie chart, stacked area chart), you can group data by epic. You can also filter charts by "Item type"->"Epic". That will include only epics in the chart.

Yes, you can track GitLab epics with Screenful. You can use "Epic" as a filter in a chart. For the chart that supports grouping (bar charts, pie chart, stacked area chart), you can group data by epic. You can also filter charts by "Item type"->"Epic". That will include only epics in the chart.

Can I track GitLab iterations?

Yes, you can group and filter data by iterations. You can also create a burndown chart for tracking a Gitlab iteration.

Yes, you can group and filter data by iterations. You can also create a burndown chart for tracking a Gitlab iteration.

What kind of access does Screenful require to GitLab API?

Screenful needs the “read_api” scope i.e. read-only access.

Screenful needs the “read_api” scope i.e. read-only access.

How do I manage the subscription?

You can manage the subscription in the billing settings. The location of the billing settings depends on the product you are subscribed to. You can learn more by following the instructions in this guide.

You can manage the subscription in the billing settings. The location of the billing settings depends on the product you are subscribed to. You can learn more by following the instructions in this guide.

Will Screenful make changes to my data, or is my data affected in any way?

We do not make changes to your data. We only read it via the API of your tool. Screenful is only for reporting and analytics. It does not update any data within your tools.

We do not make changes to your data. We only read it via the API of your tool. Screenful is only for reporting and analytics. It does not update any data within your tools.

How often is data updated?

All data sources are synced automatically once per hour. Changing settings or configuration will trigger additional sync so your data is at most one hour old. You can sync data manually at any time in the sync settings.

All data sources are synced automatically once per hour. Changing settings or configuration will trigger additional sync so your data is at most one hour old. You can sync data manually at any time in the sync settings.

Can I create charts with a prompt?

Yes, you can create charts with a prompt and ask questions about a chart by using the Screenful AI Assistant. The assistant combines the leading LLMs with advanced multidimensional data analytics to help you understand and interpret your data.

Yes, you can create charts with a prompt and ask questions about a chart by using the Screenful AI Assistant. The assistant combines the leading LLMs with advanced multidimensional data analytics to help you understand and interpret your data.

What does Reaction time, Lead time, Cycle time mean?

What is the difference between these metrics?
Reaction time = time before the work was started
Cycle time = time from start to completion
Lead time = Reaction time + Cycle time
Timing metrics explained: Lead time vs Cycle time

How is the reaction time calculated?
Reaction time starts running when a task is moved into a state that is mapped to the "Not started" in the workflow mapping. The reaction time stops when the task is moved out from that state. If the task is never placed into a state that is mapped to the “Not started” workflow state, then the reaction time is zero.

What if tasks skip lists/columns, or there is no sequential workflow?
The timing information is based on how long items stay in the workflow states that are mapped to "In progress" in the workflow mapping. There is no need for sequential progress, and it is totally fine if tasks skip some of the workflow steps.

What if a task is moved from the “not started” state directly to “done” without going through any of the “in progress” states?
In that case, the cycle time will be zero.

How does the cycle time work if a task is moved into "in progress" and then back to "not started yet"? Similarly, what happens if a card is archived while it's in progress?
Cycle time is calculated only for completed tasks, so in both of those cases, cycle time would be undefined.

If a task is moved from "in progress" to "done", but then back to "in progress" again for additional work would this time be added to the cycle time?
Cycle time is counted only when the task is in progress, so the time spent in the "done" state is not included in the calculation. 

When is a task created? Does the clock start when a task is created or when it is put in the "next" state (or equivalent)?
The clock starts when a task is moved to a workflow state that is mapped to the "not started" or "in progress" workflow state.

Are weekends included in the cycle time calculations?
Weekends are included in the calculations by default, but you can change that in the chart settings by selecting 'Exclude non-business hours. See How to set weekend days and office hours 


What is the difference between these metrics?
Reaction time = time before the work was started
Cycle time = time from start to completion
Lead time = Reaction time + Cycle time
Timing metrics explained: Lead time vs Cycle time

How is the reaction time calculated?
Reaction time starts running when a task is moved into a state that is mapped to the "Not started" in the workflow mapping. The reaction time stops when the task is moved out from that state. If the task is never placed into a state that is mapped to the “Not started” workflow state, then the reaction time is zero.

What if tasks skip lists/columns, or there is no sequential workflow?
The timing information is based on how long items stay in the workflow states that are mapped to "In progress" in the workflow mapping. There is no need for sequential progress, and it is totally fine if tasks skip some of the workflow steps.

What if a task is moved from the “not started” state directly to “done” without going through any of the “in progress” states?
In that case, the cycle time will be zero.

How does the cycle time work if a task is moved into "in progress" and then back to "not started yet"? Similarly, what happens if a card is archived while it's in progress?
Cycle time is calculated only for completed tasks, so in both of those cases, cycle time would be undefined.

If a task is moved from "in progress" to "done", but then back to "in progress" again for additional work would this time be added to the cycle time?
Cycle time is counted only when the task is in progress, so the time spent in the "done" state is not included in the calculation. 

When is a task created? Does the clock start when a task is created or when it is put in the "next" state (or equivalent)?
The clock starts when a task is moved to a workflow state that is mapped to the "not started" or "in progress" workflow state.

Are weekends included in the cycle time calculations?
Weekends are included in the calculations by default, but you can change that in the chart settings by selecting 'Exclude non-business hours. See How to set weekend days and office hours 


Are weekends included in the cycle time calculation?

By default yes, but you can specify your working hours and days in the Account Settings.

By default yes, but you can specify your working hours and days in the Account Settings.

Is there a way to remove outliers from the data?

Yes, there are a few different ways you can filter out outliers from the charts, including

  • Filtering by item name

  • Filtering by how long an item has been in progress

  • Setting a label and filtering out based on that label

You can learn more from this guide: How to remove outliers from data?

Yes, there are a few different ways you can filter out outliers from the charts, including

  • Filtering by item name

  • Filtering by how long an item has been in progress

  • Setting a label and filtering out based on that label

You can learn more from this guide: How to remove outliers from data?

Does this support my specific workflow or do I have to use some specific states like "open", "in progress" and "done"?

You are not limited to any specific set of states or a workflow. You can configure your own workflow, if such exists, and you can use that in your reporting. It's also ok if you don't have any workflow in your boards, as can create reports based on any other criteria by setting a filter.

You are not limited to any specific set of states or a workflow. You can configure your own workflow, if such exists, and you can use that in your reporting. It's also ok if you don't have any workflow in your boards, as can create reports based on any other criteria by setting a filter.

Can I embed these charts into my intranet?

You can embed any custom chart or report to any web page using the embed code. Learn more about the sharing feature from the online guide

You can embed any custom chart or report to any web page using the embed code. Learn more about the sharing feature from the online guide

I can’t find an answer to my question

The Getting Started Guide contains Instructions for setting up Screenful.

See also our Accounts & Pricing FAQ.

Check out our how-to and video tutorials, or get in touch by emailing support@screenful.com

The Getting Started Guide contains Instructions for setting up Screenful.

See also our Accounts & Pricing FAQ.

Check out our how-to and video tutorials, or get in touch by emailing support@screenful.com

FAQ

Common questions

What is a data source in the case of GitLab?

A data source is a GitLab board. The pricing is based on the number of boards you explicitly import to Screenful, not the total number of boards in GitLab. You can compare plans on the pricing page.

You can import data sources from all the tools we support in the same Screenful account. Learn more about managing data sources.

A data source is a GitLab board. The pricing is based on the number of boards you explicitly import to Screenful, not the total number of boards in GitLab. You can compare plans on the pricing page.

You can import data sources from all the tools we support in the same Screenful account. Learn more about managing data sources.

Does Screenful work with the free version of GitLab?

Yes except that you won’t be able to use data from epics or issue weights since those are available only in a paid GitLab plans.

Yes except that you won’t be able to use data from epics or issue weights since those are available only in a paid GitLab plans.

How are the lead and cycle times calculated in GitLab?

The timings are based on your workflow settings. You can learn more from the Lead Time FAQ.

The timings are based on your workflow settings. You can learn more from the Lead Time FAQ.

Can I include GitLab merge requests or issues in the charts?

Yes, you can filter the data shown so that either issues, merge requests, or both are included in the stats by setting a filter.

Yes, you can filter the data shown so that either issues, merge requests, or both are included in the stats by setting a filter.

Do you take into account time estimates in GitLab?

Yes, you can choose to use hours instead of issue count by selecting Hours as the unit in the chart editor.

Yes, you can choose to use hours instead of issue count by selecting Hours as the unit in the chart editor.

Can I track GitLab Epics?

Yes, you can track GitLab epics with Screenful. You can use "Epic" as a filter in a chart. For the chart that supports grouping (bar charts, pie chart, stacked area chart), you can group data by epic. You can also filter charts by "Item type"->"Epic". That will include only epics in the chart.

Yes, you can track GitLab epics with Screenful. You can use "Epic" as a filter in a chart. For the chart that supports grouping (bar charts, pie chart, stacked area chart), you can group data by epic. You can also filter charts by "Item type"->"Epic". That will include only epics in the chart.

Can I track GitLab iterations?

Yes, you can group and filter data by iterations. You can also create a burndown chart for tracking a Gitlab iteration.

Yes, you can group and filter data by iterations. You can also create a burndown chart for tracking a Gitlab iteration.

What kind of access does Screenful require to GitLab API?

Screenful needs the “read_api” scope i.e. read-only access.

Screenful needs the “read_api” scope i.e. read-only access.

How do I manage the subscription?

You can manage the subscription in the billing settings. The location of the billing settings depends on the product you are subscribed to. You can learn more by following the instructions in this guide.

You can manage the subscription in the billing settings. The location of the billing settings depends on the product you are subscribed to. You can learn more by following the instructions in this guide.

Will Screenful make changes to my data, or is my data affected in any way?

We do not make changes to your data. We only read it via the API of your tool. Screenful is only for reporting and analytics. It does not update any data within your tools.

We do not make changes to your data. We only read it via the API of your tool. Screenful is only for reporting and analytics. It does not update any data within your tools.

How often is data updated?

All data sources are synced automatically once per hour. Changing settings or configuration will trigger additional sync so your data is at most one hour old. You can sync data manually at any time in the sync settings.

All data sources are synced automatically once per hour. Changing settings or configuration will trigger additional sync so your data is at most one hour old. You can sync data manually at any time in the sync settings.

Can I create charts with a prompt?

Yes, you can create charts with a prompt and ask questions about a chart by using the Screenful AI Assistant. The assistant combines the leading LLMs with advanced multidimensional data analytics to help you understand and interpret your data.

Yes, you can create charts with a prompt and ask questions about a chart by using the Screenful AI Assistant. The assistant combines the leading LLMs with advanced multidimensional data analytics to help you understand and interpret your data.

What does Reaction time, Lead time, Cycle time mean?

What is the difference between these metrics?
Reaction time = time before the work was started
Cycle time = time from start to completion
Lead time = Reaction time + Cycle time
Timing metrics explained: Lead time vs Cycle time

How is the reaction time calculated?
Reaction time starts running when a task is moved into a state that is mapped to the "Not started" in the workflow mapping. The reaction time stops when the task is moved out from that state. If the task is never placed into a state that is mapped to the “Not started” workflow state, then the reaction time is zero.

What if tasks skip lists/columns, or there is no sequential workflow?
The timing information is based on how long items stay in the workflow states that are mapped to "In progress" in the workflow mapping. There is no need for sequential progress, and it is totally fine if tasks skip some of the workflow steps.

What if a task is moved from the “not started” state directly to “done” without going through any of the “in progress” states?
In that case, the cycle time will be zero.

How does the cycle time work if a task is moved into "in progress" and then back to "not started yet"? Similarly, what happens if a card is archived while it's in progress?
Cycle time is calculated only for completed tasks, so in both of those cases, cycle time would be undefined.

If a task is moved from "in progress" to "done", but then back to "in progress" again for additional work would this time be added to the cycle time?
Cycle time is counted only when the task is in progress, so the time spent in the "done" state is not included in the calculation. 

When is a task created? Does the clock start when a task is created or when it is put in the "next" state (or equivalent)?
The clock starts when a task is moved to a workflow state that is mapped to the "not started" or "in progress" workflow state.

Are weekends included in the cycle time calculations?
Weekends are included in the calculations by default, but you can change that in the chart settings by selecting 'Exclude non-business hours. See How to set weekend days and office hours 


What is the difference between these metrics?
Reaction time = time before the work was started
Cycle time = time from start to completion
Lead time = Reaction time + Cycle time
Timing metrics explained: Lead time vs Cycle time

How is the reaction time calculated?
Reaction time starts running when a task is moved into a state that is mapped to the "Not started" in the workflow mapping. The reaction time stops when the task is moved out from that state. If the task is never placed into a state that is mapped to the “Not started” workflow state, then the reaction time is zero.

What if tasks skip lists/columns, or there is no sequential workflow?
The timing information is based on how long items stay in the workflow states that are mapped to "In progress" in the workflow mapping. There is no need for sequential progress, and it is totally fine if tasks skip some of the workflow steps.

What if a task is moved from the “not started” state directly to “done” without going through any of the “in progress” states?
In that case, the cycle time will be zero.

How does the cycle time work if a task is moved into "in progress" and then back to "not started yet"? Similarly, what happens if a card is archived while it's in progress?
Cycle time is calculated only for completed tasks, so in both of those cases, cycle time would be undefined.

If a task is moved from "in progress" to "done", but then back to "in progress" again for additional work would this time be added to the cycle time?
Cycle time is counted only when the task is in progress, so the time spent in the "done" state is not included in the calculation. 

When is a task created? Does the clock start when a task is created or when it is put in the "next" state (or equivalent)?
The clock starts when a task is moved to a workflow state that is mapped to the "not started" or "in progress" workflow state.

Are weekends included in the cycle time calculations?
Weekends are included in the calculations by default, but you can change that in the chart settings by selecting 'Exclude non-business hours. See How to set weekend days and office hours 


Are weekends included in the cycle time calculation?

By default yes, but you can specify your working hours and days in the Account Settings.

By default yes, but you can specify your working hours and days in the Account Settings.

Is there a way to remove outliers from the data?

Yes, there are a few different ways you can filter out outliers from the charts, including

  • Filtering by item name

  • Filtering by how long an item has been in progress

  • Setting a label and filtering out based on that label

You can learn more from this guide: How to remove outliers from data?

Yes, there are a few different ways you can filter out outliers from the charts, including

  • Filtering by item name

  • Filtering by how long an item has been in progress

  • Setting a label and filtering out based on that label

You can learn more from this guide: How to remove outliers from data?

Does this support my specific workflow or do I have to use some specific states like "open", "in progress" and "done"?

You are not limited to any specific set of states or a workflow. You can configure your own workflow, if such exists, and you can use that in your reporting. It's also ok if you don't have any workflow in your boards, as can create reports based on any other criteria by setting a filter.

You are not limited to any specific set of states or a workflow. You can configure your own workflow, if such exists, and you can use that in your reporting. It's also ok if you don't have any workflow in your boards, as can create reports based on any other criteria by setting a filter.

Can I embed these charts into my intranet?

You can embed any custom chart or report to any web page using the embed code. Learn more about the sharing feature from the online guide

You can embed any custom chart or report to any web page using the embed code. Learn more about the sharing feature from the online guide

I can’t find an answer to my question

The Getting Started Guide contains Instructions for setting up Screenful.

See also our Accounts & Pricing FAQ.

Check out our how-to and video tutorials, or get in touch by emailing support@screenful.com

The Getting Started Guide contains Instructions for setting up Screenful.

See also our Accounts & Pricing FAQ.

Check out our how-to and video tutorials, or get in touch by emailing support@screenful.com

Troubleshooting

The number of items in Screenful does not match what I see in GitLab

Screenful connects to the GitLab board, not a project or group, so the first thing would be to check that the missing issues or pull requests are visible on that board.

Screenful connects to the GitLab board, not a project or group, so the first thing would be to check that the missing issues or pull requests are visible on that board.

I can't enable the Slack integration

While both the public and private channels are shown in the menu, you won’t receive the report to a private channel without explicitly adding the Screenful app to that channel. Learn how to enable sending to a private Slack channel.

There can also be restrictions on who can install apps to your Slack. Learn how to manage app approval in your Slack workspace.

Some browser plugins may interfere with the authorization process. If you see an empty page during the authorization or the list of channels is empty, you should try with another browser (or ask your colleague to do the Slack authorization).

While both the public and private channels are shown in the menu, you won’t receive the report to a private channel without explicitly adding the Screenful app to that channel. Learn how to enable sending to a private Slack channel.

There can also be restrictions on who can install apps to your Slack. Learn how to manage app approval in your Slack workspace.

Some browser plugins may interfere with the authorization process. If you see an empty page during the authorization or the list of channels is empty, you should try with another browser (or ask your colleague to do the Slack authorization).

Some filtering options are missing

Filter options are derived from task data, which means that if you recently added some properties, such as labels, but haven't yet assigned them to any tasks, they won't show up in the filter options. As soon as you assign them to tasks, they will show up in the filter options from then on.

Filter options are derived from task data, which means that if you recently added some properties, such as labels, but haven't yet assigned them to any tasks, they won't show up in the filter options. As soon as you assign them to tasks, they will show up in the filter options from then on.

I'm not receiving the user invitation email

If you or your colleague didn't receive the user invitation email, you can go to the user settings and click the Copy invitation link button to copy the link to the clipboard. After that, you can share the link via any channel (email, Slack, Teams, etc). You can learn more from the user invitation guide.

If you or your colleague didn't receive the user invitation email, you can go to the user settings and click the Copy invitation link button to copy the link to the clipboard. After that, you can share the link via any channel (email, Slack, Teams, etc). You can learn more from the user invitation guide.

Troubleshooting

The number of items in Screenful does not match what I see in GitLab

Screenful connects to the GitLab board, not a project or group, so the first thing would be to check that the missing issues or pull requests are visible on that board.

Screenful connects to the GitLab board, not a project or group, so the first thing would be to check that the missing issues or pull requests are visible on that board.

I can't enable the Slack integration

While both the public and private channels are shown in the menu, you won’t receive the report to a private channel without explicitly adding the Screenful app to that channel. Learn how to enable sending to a private Slack channel.

There can also be restrictions on who can install apps to your Slack. Learn how to manage app approval in your Slack workspace.

Some browser plugins may interfere with the authorization process. If you see an empty page during the authorization or the list of channels is empty, you should try with another browser (or ask your colleague to do the Slack authorization).

While both the public and private channels are shown in the menu, you won’t receive the report to a private channel without explicitly adding the Screenful app to that channel. Learn how to enable sending to a private Slack channel.

There can also be restrictions on who can install apps to your Slack. Learn how to manage app approval in your Slack workspace.

Some browser plugins may interfere with the authorization process. If you see an empty page during the authorization or the list of channels is empty, you should try with another browser (or ask your colleague to do the Slack authorization).

Some filtering options are missing

Filter options are derived from task data, which means that if you recently added some properties, such as labels, but haven't yet assigned them to any tasks, they won't show up in the filter options. As soon as you assign them to tasks, they will show up in the filter options from then on.

Filter options are derived from task data, which means that if you recently added some properties, such as labels, but haven't yet assigned them to any tasks, they won't show up in the filter options. As soon as you assign them to tasks, they will show up in the filter options from then on.

I'm not receiving the user invitation email

If you or your colleague didn't receive the user invitation email, you can go to the user settings and click the Copy invitation link button to copy the link to the clipboard. After that, you can share the link via any channel (email, Slack, Teams, etc). You can learn more from the user invitation guide.

If you or your colleague didn't receive the user invitation email, you can go to the user settings and click the Copy invitation link button to copy the link to the clipboard. After that, you can share the link via any channel (email, Slack, Teams, etc). You can learn more from the user invitation guide.