How to enable single sign-on (SSO)?

How to enable single sign-on (SSO)?

How to enable single sign-on (SSO)?

If you are subscribed to one of our Enterprise plans, Single Sign-On is already included in your subscription. If you are on any other plan, you can purchase Single Sign-On as an addon by contacting support@screenful.com.

Screenful supports single sign-on with all popular identity providers like Okta, Microsoft, Google, OneLogin, PingFederate, and many others.

Below is a step-by-step guide to help you set up your connection.

If you are subscribed to one of our Enterprise plans, Single Sign-On is already included in your subscription. If you are on any other plan, you can purchase Single Sign-On as an addon by contacting support@screenful.com.

Screenful supports single sign-on with all popular identity providers like Okta, Microsoft, Google, OneLogin, PingFederate, and many others.

Below is a step-by-step guide to help you set up your connection.

If you are subscribed to one of our Enterprise plans, Single Sign-On is already included in your subscription. If you are on any other plan, you can purchase Single Sign-On as an addon by contacting support@screenful.com.

Screenful supports single sign-on with all popular identity providers like Okta, Microsoft, Google, OneLogin, PingFederate, and many others.

Below is a step-by-step guide to help you set up your connection.

Contact our support to get started

The first step is to contact our customer support and tell us the domain(s) you want to connect. Just send an email to support@screenful.com or use the in-app live chat. Our staff will enable SSO for your account and let you know when to proceed with the configuration.

Once your account has SSO enabled, navigate to the Account settings tab and click on the Configure SSO link.

A setup guide tailored to your identity provider will take you through all the steps needed to configure the SSO connection.

"Configure SSO" in account settings

Contact our support to get started

The first step is to contact our customer support and tell us the domain(s) you want to connect. Just send an email to support@screenful.com or use the in-app live chat. Our staff will enable SSO for your account and let you know when to proceed with the configuration.

Once your account has SSO enabled, navigate to the Account settings tab and click on the Configure SSO link.

A setup guide tailored to your identity provider will take you through all the steps needed to configure the SSO connection.

"Configure SSO" in account settings

Follow the setup guide

Select your identity provider.

Follow setup guide

Once you’ve selected the SSO provider of your choice, the next steps allow you to configure the SSO connection. The exact depends on the selected provider but there will be a user-friendly guide to help you through the process.

Enable SSO for SAML application

On the last step, you’ll be able to verify that your SSO connection works and is ready to be used for logging in to your Screenful account.

Confirmation of completed steps

Follow the setup guide

Select your identity provider.

Follow setup guide

Once you’ve selected the SSO provider of your choice, the next steps allow you to configure the SSO connection. The exact depends on the selected provider but there will be a user-friendly guide to help you through the process.

Enable SSO for SAML application

On the last step, you’ll be able to verify that your SSO connection works and is ready to be used for logging in to your Screenful account.

Confirmation of completed steps

Log in using your identity provider

Now you and your team can log in with SSO!

You may now log in with SSO.

Log in using your identity provider

Now you and your team can log in with SSO!

You may now log in with SSO.

Provisioning new users

You can select which users have access to Screenful using your identity provider system.

Screenful supports Just-In-Time (JIT) provisioning. When a user logs in via SSO for the first time a Screenful identity is created for them with "member" level priviliges. So new users don’t need to be invited as they can just log in!

Users whose Screenful identity was created via JIT provisioning don't have the possibility to login using a password. Users whose identity was created via a sign-up or an invite keep this possibility even after SSO is enabled. Our staff can, however, update the capabilities manually. Just let us know if you need help.

Provisioning new users

You can select which users have access to Screenful using your identity provider system.

Screenful supports Just-In-Time (JIT) provisioning. When a user logs in via SSO for the first time a Screenful identity is created for them with "member" level priviliges. So new users don’t need to be invited as they can just log in!

Users whose Screenful identity was created via JIT provisioning don't have the possibility to login using a password. Users whose identity was created via a sign-up or an invite keep this possibility even after SSO is enabled. Our staff can, however, update the capabilities manually. Just let us know if you need help.

How to enforce SSO to all users?

If an account contains existing non-SSO users, they must be manually converted to SSO users (via Screenful support).

There should be at least one admin account that is not SSO enforced so that this person can log in to the SSO management console via the Screenful account settings.

  • Users who don't yet have a Screenful account will be automatically provisioned when they log in with SSO. For them, SSO is always enforced.

  • Users who are invited with the Screenful invite feature do not have SSO enforced

  • Users that have SSO enforced cannot send invites and bypass SSO that way

How to enforce SSO to all users?

If an account contains existing non-SSO users, they must be manually converted to SSO users (via Screenful support).

There should be at least one admin account that is not SSO enforced so that this person can log in to the SSO management console via the Screenful account settings.

  • Users who don't yet have a Screenful account will be automatically provisioned when they log in with SSO. For them, SSO is always enforced.

  • Users who are invited with the Screenful invite feature do not have SSO enforced

  • Users that have SSO enforced cannot send invites and bypass SSO that way

FAQ

Common questions

What is a data source in the case of GitHub?

It depends on whether you're importing GitHub repositories or GitHub Projects.

When you import GitHub repositories, one data source can contain multiple repositories. You can select the repositories to include in the data source by selecting them at the time of import.

When you import GitHub Projects, a data source is one GitHub Project.

The difference between these is that when importing a GitHub Project, you can use project metadata, such as statuses, iterations, and custom fields, in your reports, which are not available when importing repositories.

You can import data sources from all the tools we support in the same Screenful account. Learn more about managing data sources.

It depends on whether you're importing GitHub repositories or GitHub Projects.

When you import GitHub repositories, one data source can contain multiple repositories. You can select the repositories to include in the data source by selecting them at the time of import.

When you import GitHub Projects, a data source is one GitHub Project.

The difference between these is that when importing a GitHub Project, you can use project metadata, such as statuses, iterations, and custom fields, in your reports, which are not available when importing repositories.

You can import data sources from all the tools we support in the same Screenful account. Learn more about managing data sources.

Do you support GitHub Projects?

Yes, we support both user-owned and organization-wide project boards as well as repository project boards. You can import both classic and new projects.

Yes, we support both user-owned and organization-wide project boards as well as repository project boards. You can import both classic and new projects.

Do you provide code level metrics?

We don't access your source code and therefore don't support any code level metrics (line count, code churn etc.).

We don't access your source code and therefore don't support any code level metrics (line count, code churn etc.).

How can I view only issues or pull requests?

When you import a data source, all data is imported and made available for reporting. You can narrow the data to any subset by setting a filter. For example, you can filter out issues or pull request by using 'Type' filter.

When you import a data source, all data is imported and made available for reporting. You can narrow the data to any subset by setting a filter. For example, you can filter out issues or pull request by using 'Type' filter.

What access does your GitHub App require?

The Analytics & Reports GitHub App requires read-only access to issues, members, metadata, organization administration, organization projects, pull requests, and repository projects.

The Analytics & Reports GitHub App requires read-only access to issues, members, metadata, organization administration, organization projects, pull requests, and repository projects.

What access does your OAuth app require?

The Analytics & Reports OAuth app requires these OAuth scopes:

  • "read:org"

  • "repo" or "public_repo" (depending on whether user selects "authorise public repos only" or "authorize public and private repos”

An OAuth token will share the permissions of the user that authorized the application. That means, if your account authorizes the application and has 'write' permission to a repository, the token will also have 'write' permission to that repository. This is how OAuth tokens work in the GitHub platform.

From a security point of view, we recommend using the GitHub app instead of the OAuth app.

The Analytics & Reports OAuth app requires these OAuth scopes:

  • "read:org"

  • "repo" or "public_repo" (depending on whether user selects "authorise public repos only" or "authorize public and private repos”

An OAuth token will share the permissions of the user that authorized the application. That means, if your account authorizes the application and has 'write' permission to a repository, the token will also have 'write' permission to that repository. This is how OAuth tokens work in the GitHub platform.

From a security point of view, we recommend using the GitHub app instead of the OAuth app.

Can I switch my current OAuth app to GitHub App?

You can’t switch an existing Screenful account from OAuth to GitHub App. To use the GitHub App, you need to create a new Screenful account.

You can’t switch an existing Screenful account from OAuth to GitHub App. To use the GitHub App, you need to create a new Screenful account.

How are the lead and cycle times calculated in GitHub?

When importing project boards, you can specify your workflow based on the columns on the board which you can configure in the workflow settings. You can learn more from the Lead Time FAQ.

When importing repositories, the timing metrics are calculated as follows:

  • Lead time starts when an issue is created

  • Cycle time starts when the issue is assigned to a person, or when pull request is opened

  • Lead & cycle time is stopped when the issue is closed, or the pull request merged

When importing project boards, you can specify your workflow based on the columns on the board which you can configure in the workflow settings. You can learn more from the Lead Time FAQ.

When importing repositories, the timing metrics are calculated as follows:

  • Lead time starts when an issue is created

  • Cycle time starts when the issue is assigned to a person, or when pull request is opened

  • Lead & cycle time is stopped when the issue is closed, or the pull request merged

How do I manage the subscription?

You can manage the subscription in the billing settings. The location of the billing settings depends on the product you are subscribed to. You can learn more by following the instructions in this guide.

You can manage the subscription in the billing settings. The location of the billing settings depends on the product you are subscribed to. You can learn more by following the instructions in this guide.

Will Screenful make changes to my data, or is my data affected in any way?

We do not make changes to your data. We only read it via the API of your tool. Screenful is only for reporting and analytics. It does not update any data within your tools.

We do not make changes to your data. We only read it via the API of your tool. Screenful is only for reporting and analytics. It does not update any data within your tools.

How often is data updated?

All data sources are synced automatically once per hour. Changing settings or configuration will trigger additional sync so your data is at most one hour old. You can sync data manually at any time in the sync settings.

All data sources are synced automatically once per hour. Changing settings or configuration will trigger additional sync so your data is at most one hour old. You can sync data manually at any time in the sync settings.

Can I create charts with a prompt?

Yes, you can create charts with a prompt and ask questions about a chart by using the Screenful AI Assistant. The assistant combines the leading LLMs with advanced multidimensional data analytics to help you understand and interpret your data.

Yes, you can create charts with a prompt and ask questions about a chart by using the Screenful AI Assistant. The assistant combines the leading LLMs with advanced multidimensional data analytics to help you understand and interpret your data.

What does Reaction time, Lead time, Cycle time mean?

What is the difference between these metrics?
Reaction time = time before the work was started
Cycle time = time from start to completion
Lead time = Reaction time + Cycle time
Timing metrics explained: Lead time vs Cycle time

How is the reaction time calculated?
Reaction time starts running when a task is moved into a state that is mapped to the "Not started" in the workflow mapping. The reaction time stops when the task is moved out from that state. If the task is never placed into a state that is mapped to the “Not started” workflow state, then the reaction time is zero.

What if tasks skip lists/columns, or there is no sequential workflow?
The timing information is based on how long items stay in the workflow states that are mapped to "In progress" in the workflow mapping. There is no need for sequential progress, and it is totally fine if tasks skip some of the workflow steps.

What if a task is moved from the “not started” state directly to “done” without going through any of the “in progress” states?
In that case, the cycle time will be zero.

How does the cycle time work if a task is moved into "in progress" and then back to "not started yet"? Similarly, what happens if a card is archived while it's in progress?
Cycle time is calculated only for completed tasks, so in both of those cases, cycle time would be undefined.

If a task is moved from "in progress" to "done", but then back to "in progress" again for additional work would this time be added to the cycle time?
Cycle time is counted only when the task is in progress, so the time spent in the "done" state is not included in the calculation. 

When is a task created? Does the clock start when a task is created or when it is put in the "next" state (or equivalent)?
The clock starts when a task is moved to a workflow state that is mapped to the "not started" or "in progress" workflow state.

Are weekends included in the cycle time calculations?
Weekends are included in the calculations by default, but you can change that in the chart settings by selecting 'Exclude non-business hours. See How to set weekend days and office hours 


What is the difference between these metrics?
Reaction time = time before the work was started
Cycle time = time from start to completion
Lead time = Reaction time + Cycle time
Timing metrics explained: Lead time vs Cycle time

How is the reaction time calculated?
Reaction time starts running when a task is moved into a state that is mapped to the "Not started" in the workflow mapping. The reaction time stops when the task is moved out from that state. If the task is never placed into a state that is mapped to the “Not started” workflow state, then the reaction time is zero.

What if tasks skip lists/columns, or there is no sequential workflow?
The timing information is based on how long items stay in the workflow states that are mapped to "In progress" in the workflow mapping. There is no need for sequential progress, and it is totally fine if tasks skip some of the workflow steps.

What if a task is moved from the “not started” state directly to “done” without going through any of the “in progress” states?
In that case, the cycle time will be zero.

How does the cycle time work if a task is moved into "in progress" and then back to "not started yet"? Similarly, what happens if a card is archived while it's in progress?
Cycle time is calculated only for completed tasks, so in both of those cases, cycle time would be undefined.

If a task is moved from "in progress" to "done", but then back to "in progress" again for additional work would this time be added to the cycle time?
Cycle time is counted only when the task is in progress, so the time spent in the "done" state is not included in the calculation. 

When is a task created? Does the clock start when a task is created or when it is put in the "next" state (or equivalent)?
The clock starts when a task is moved to a workflow state that is mapped to the "not started" or "in progress" workflow state.

Are weekends included in the cycle time calculations?
Weekends are included in the calculations by default, but you can change that in the chart settings by selecting 'Exclude non-business hours. See How to set weekend days and office hours 


Are weekends included in the cycle time calculation?

By default yes, but you can specify your working hours and days in the Account Settings.

By default yes, but you can specify your working hours and days in the Account Settings.

Is there a way to remove outliers from the data?

Yes, there are a few different ways you can filter out outliers from the charts, including

  • Filtering by item name

  • Filtering by how long an item has been in progress

  • Setting a label and filtering out based on that label

You can learn more from this guide: How to remove outliers from data?

Yes, there are a few different ways you can filter out outliers from the charts, including

  • Filtering by item name

  • Filtering by how long an item has been in progress

  • Setting a label and filtering out based on that label

You can learn more from this guide: How to remove outliers from data?

Does this support my specific workflow or do I have to use some specific states like "open", "in progress" and "done"?

You are not limited to any specific set of states or a workflow. You can configure your own workflow, if such exists, and you can use that in your reporting. It's also ok if you don't have any workflow in your boards, as can create reports based on any other criteria by setting a filter.

You are not limited to any specific set of states or a workflow. You can configure your own workflow, if such exists, and you can use that in your reporting. It's also ok if you don't have any workflow in your boards, as can create reports based on any other criteria by setting a filter.

Can I embed these charts into my intranet?

You can embed any custom chart or report to any web page using the embed code. Learn more about the sharing feature from the online guide

You can embed any custom chart or report to any web page using the embed code. Learn more about the sharing feature from the online guide

I can’t find an answer to my question

The Getting Started Guide contains Instructions for setting up Screenful.

See also our Accounts & Pricing FAQ.

Check out our knowledge base and video tutorials, or get in touch by emailing support@screenful.com

The Getting Started Guide contains Instructions for setting up Screenful.

See also our Accounts & Pricing FAQ.

Check out our knowledge base and video tutorials, or get in touch by emailing support@screenful.com

FAQ

Common questions

What is a data source in the case of GitHub?

It depends on whether you're importing GitHub repositories or GitHub Projects.

When you import GitHub repositories, one data source can contain multiple repositories. You can select the repositories to include in the data source by selecting them at the time of import.

When you import GitHub Projects, a data source is one GitHub Project.

The difference between these is that when importing a GitHub Project, you can use project metadata, such as statuses, iterations, and custom fields, in your reports, which are not available when importing repositories.

You can import data sources from all the tools we support in the same Screenful account. Learn more about managing data sources.

It depends on whether you're importing GitHub repositories or GitHub Projects.

When you import GitHub repositories, one data source can contain multiple repositories. You can select the repositories to include in the data source by selecting them at the time of import.

When you import GitHub Projects, a data source is one GitHub Project.

The difference between these is that when importing a GitHub Project, you can use project metadata, such as statuses, iterations, and custom fields, in your reports, which are not available when importing repositories.

You can import data sources from all the tools we support in the same Screenful account. Learn more about managing data sources.

Do you support GitHub Projects?

Yes, we support both user-owned and organization-wide project boards as well as repository project boards. You can import both classic and new projects.

Yes, we support both user-owned and organization-wide project boards as well as repository project boards. You can import both classic and new projects.

Do you provide code level metrics?

We don't access your source code and therefore don't support any code level metrics (line count, code churn etc.).

We don't access your source code and therefore don't support any code level metrics (line count, code churn etc.).

How can I view only issues or pull requests?

When you import a data source, all data is imported and made available for reporting. You can narrow the data to any subset by setting a filter. For example, you can filter out issues or pull request by using 'Type' filter.

When you import a data source, all data is imported and made available for reporting. You can narrow the data to any subset by setting a filter. For example, you can filter out issues or pull request by using 'Type' filter.

What access does your GitHub App require?

The Analytics & Reports GitHub App requires read-only access to issues, members, metadata, organization administration, organization projects, pull requests, and repository projects.

The Analytics & Reports GitHub App requires read-only access to issues, members, metadata, organization administration, organization projects, pull requests, and repository projects.

What access does your OAuth app require?

The Analytics & Reports OAuth app requires these OAuth scopes:

  • "read:org"

  • "repo" or "public_repo" (depending on whether user selects "authorise public repos only" or "authorize public and private repos”

An OAuth token will share the permissions of the user that authorized the application. That means, if your account authorizes the application and has 'write' permission to a repository, the token will also have 'write' permission to that repository. This is how OAuth tokens work in the GitHub platform.

From a security point of view, we recommend using the GitHub app instead of the OAuth app.

The Analytics & Reports OAuth app requires these OAuth scopes:

  • "read:org"

  • "repo" or "public_repo" (depending on whether user selects "authorise public repos only" or "authorize public and private repos”

An OAuth token will share the permissions of the user that authorized the application. That means, if your account authorizes the application and has 'write' permission to a repository, the token will also have 'write' permission to that repository. This is how OAuth tokens work in the GitHub platform.

From a security point of view, we recommend using the GitHub app instead of the OAuth app.

Can I switch my current OAuth app to GitHub App?

You can’t switch an existing Screenful account from OAuth to GitHub App. To use the GitHub App, you need to create a new Screenful account.

You can’t switch an existing Screenful account from OAuth to GitHub App. To use the GitHub App, you need to create a new Screenful account.

How are the lead and cycle times calculated in GitHub?

When importing project boards, you can specify your workflow based on the columns on the board which you can configure in the workflow settings. You can learn more from the Lead Time FAQ.

When importing repositories, the timing metrics are calculated as follows:

  • Lead time starts when an issue is created

  • Cycle time starts when the issue is assigned to a person, or when pull request is opened

  • Lead & cycle time is stopped when the issue is closed, or the pull request merged

When importing project boards, you can specify your workflow based on the columns on the board which you can configure in the workflow settings. You can learn more from the Lead Time FAQ.

When importing repositories, the timing metrics are calculated as follows:

  • Lead time starts when an issue is created

  • Cycle time starts when the issue is assigned to a person, or when pull request is opened

  • Lead & cycle time is stopped when the issue is closed, or the pull request merged

How do I manage the subscription?

You can manage the subscription in the billing settings. The location of the billing settings depends on the product you are subscribed to. You can learn more by following the instructions in this guide.

You can manage the subscription in the billing settings. The location of the billing settings depends on the product you are subscribed to. You can learn more by following the instructions in this guide.

Will Screenful make changes to my data, or is my data affected in any way?

We do not make changes to your data. We only read it via the API of your tool. Screenful is only for reporting and analytics. It does not update any data within your tools.

We do not make changes to your data. We only read it via the API of your tool. Screenful is only for reporting and analytics. It does not update any data within your tools.

How often is data updated?

All data sources are synced automatically once per hour. Changing settings or configuration will trigger additional sync so your data is at most one hour old. You can sync data manually at any time in the sync settings.

All data sources are synced automatically once per hour. Changing settings or configuration will trigger additional sync so your data is at most one hour old. You can sync data manually at any time in the sync settings.

Can I create charts with a prompt?

Yes, you can create charts with a prompt and ask questions about a chart by using the Screenful AI Assistant. The assistant combines the leading LLMs with advanced multidimensional data analytics to help you understand and interpret your data.

Yes, you can create charts with a prompt and ask questions about a chart by using the Screenful AI Assistant. The assistant combines the leading LLMs with advanced multidimensional data analytics to help you understand and interpret your data.

What does Reaction time, Lead time, Cycle time mean?

What is the difference between these metrics?
Reaction time = time before the work was started
Cycle time = time from start to completion
Lead time = Reaction time + Cycle time
Timing metrics explained: Lead time vs Cycle time

How is the reaction time calculated?
Reaction time starts running when a task is moved into a state that is mapped to the "Not started" in the workflow mapping. The reaction time stops when the task is moved out from that state. If the task is never placed into a state that is mapped to the “Not started” workflow state, then the reaction time is zero.

What if tasks skip lists/columns, or there is no sequential workflow?
The timing information is based on how long items stay in the workflow states that are mapped to "In progress" in the workflow mapping. There is no need for sequential progress, and it is totally fine if tasks skip some of the workflow steps.

What if a task is moved from the “not started” state directly to “done” without going through any of the “in progress” states?
In that case, the cycle time will be zero.

How does the cycle time work if a task is moved into "in progress" and then back to "not started yet"? Similarly, what happens if a card is archived while it's in progress?
Cycle time is calculated only for completed tasks, so in both of those cases, cycle time would be undefined.

If a task is moved from "in progress" to "done", but then back to "in progress" again for additional work would this time be added to the cycle time?
Cycle time is counted only when the task is in progress, so the time spent in the "done" state is not included in the calculation. 

When is a task created? Does the clock start when a task is created or when it is put in the "next" state (or equivalent)?
The clock starts when a task is moved to a workflow state that is mapped to the "not started" or "in progress" workflow state.

Are weekends included in the cycle time calculations?
Weekends are included in the calculations by default, but you can change that in the chart settings by selecting 'Exclude non-business hours. See How to set weekend days and office hours 


What is the difference between these metrics?
Reaction time = time before the work was started
Cycle time = time from start to completion
Lead time = Reaction time + Cycle time
Timing metrics explained: Lead time vs Cycle time

How is the reaction time calculated?
Reaction time starts running when a task is moved into a state that is mapped to the "Not started" in the workflow mapping. The reaction time stops when the task is moved out from that state. If the task is never placed into a state that is mapped to the “Not started” workflow state, then the reaction time is zero.

What if tasks skip lists/columns, or there is no sequential workflow?
The timing information is based on how long items stay in the workflow states that are mapped to "In progress" in the workflow mapping. There is no need for sequential progress, and it is totally fine if tasks skip some of the workflow steps.

What if a task is moved from the “not started” state directly to “done” without going through any of the “in progress” states?
In that case, the cycle time will be zero.

How does the cycle time work if a task is moved into "in progress" and then back to "not started yet"? Similarly, what happens if a card is archived while it's in progress?
Cycle time is calculated only for completed tasks, so in both of those cases, cycle time would be undefined.

If a task is moved from "in progress" to "done", but then back to "in progress" again for additional work would this time be added to the cycle time?
Cycle time is counted only when the task is in progress, so the time spent in the "done" state is not included in the calculation. 

When is a task created? Does the clock start when a task is created or when it is put in the "next" state (or equivalent)?
The clock starts when a task is moved to a workflow state that is mapped to the "not started" or "in progress" workflow state.

Are weekends included in the cycle time calculations?
Weekends are included in the calculations by default, but you can change that in the chart settings by selecting 'Exclude non-business hours. See How to set weekend days and office hours 


Are weekends included in the cycle time calculation?

By default yes, but you can specify your working hours and days in the Account Settings.

By default yes, but you can specify your working hours and days in the Account Settings.

Is there a way to remove outliers from the data?

Yes, there are a few different ways you can filter out outliers from the charts, including

  • Filtering by item name

  • Filtering by how long an item has been in progress

  • Setting a label and filtering out based on that label

You can learn more from this guide: How to remove outliers from data?

Yes, there are a few different ways you can filter out outliers from the charts, including

  • Filtering by item name

  • Filtering by how long an item has been in progress

  • Setting a label and filtering out based on that label

You can learn more from this guide: How to remove outliers from data?

Does this support my specific workflow or do I have to use some specific states like "open", "in progress" and "done"?

You are not limited to any specific set of states or a workflow. You can configure your own workflow, if such exists, and you can use that in your reporting. It's also ok if you don't have any workflow in your boards, as can create reports based on any other criteria by setting a filter.

You are not limited to any specific set of states or a workflow. You can configure your own workflow, if such exists, and you can use that in your reporting. It's also ok if you don't have any workflow in your boards, as can create reports based on any other criteria by setting a filter.

Can I embed these charts into my intranet?

You can embed any custom chart or report to any web page using the embed code. Learn more about the sharing feature from the online guide

You can embed any custom chart or report to any web page using the embed code. Learn more about the sharing feature from the online guide

I can’t find an answer to my question

The Getting Started Guide contains Instructions for setting up Screenful.

See also our Accounts & Pricing FAQ.

Check out our knowledge base and video tutorials, or get in touch by emailing support@screenful.com

The Getting Started Guide contains Instructions for setting up Screenful.

See also our Accounts & Pricing FAQ.

Check out our knowledge base and video tutorials, or get in touch by emailing support@screenful.com

FAQ

Troubleshooting

Why can’t I see all my repositories?

You can pull metrics from repositories that you own or that are in your organisation. If your organisation has applied special restrictions on 3rd party access you need to grant access to the Screenful app first.

You can pull metrics from repositories that you own or that are in your organisation. If your organisation has applied special restrictions on 3rd party access you need to grant access to the Screenful app first.

How do I make new GitHub organization visible to Screenful?

When you create a new Organization within GitHub it may not automatically appear within Screenful. You may need to enable access to the new organizaion within the GItHub UI.

Notice also that the OAuth integration is managed per user account rather than per organization. The integration will see all the organizations for that GitHub user.

To add your new GitHub organization, you will need to add access to Screenful for this new organization:

  1. Navigate to Account(top right) > Settings > Applications > Authorized OAuth Apps

  2. Click on Screenful

  3. Find your Organization(s) and click on Grant.

You should now be able to import repositories and projects from this organization!

When you create a new Organization within GitHub it may not automatically appear within Screenful. You may need to enable access to the new organizaion within the GItHub UI.

Notice also that the OAuth integration is managed per user account rather than per organization. The integration will see all the organizations for that GitHub user.

To add your new GitHub organization, you will need to add access to Screenful for this new organization:

  1. Navigate to Account(top right) > Settings > Applications > Authorized OAuth Apps

  2. Click on Screenful

  3. Find your Organization(s) and click on Grant.

You should now be able to import repositories and projects from this organization!

How can I switch my GitHub account (e.g. from personal account to company account)?

Go to the Applications settings in GitHub and remove Screenful from the authorised OAuth applications. After that, you can import projects or repositories using a different GitHub account.

Go to the Applications settings in GitHub and remove Screenful from the authorised OAuth applications. After that, you can import projects or repositories using a different GitHub account.

I can't enable the Slack integration

While both the public and private channels are shown in the menu, you won’t receive the report to a private channel without explicitly adding the Screenful app to that channel. Learn how to enable sending to a private Slack channel.

There can also be restrictions on who can install apps to your Slack. Learn how to manage app approval in your Slack workspace.

Some browser plugins may interfere with the authorization process. If you see an empty page during the authorization or the list of channels is empty, you should try with another browser (or ask your colleague to do the Slack authorization).

While both the public and private channels are shown in the menu, you won’t receive the report to a private channel without explicitly adding the Screenful app to that channel. Learn how to enable sending to a private Slack channel.

There can also be restrictions on who can install apps to your Slack. Learn how to manage app approval in your Slack workspace.

Some browser plugins may interfere with the authorization process. If you see an empty page during the authorization or the list of channels is empty, you should try with another browser (or ask your colleague to do the Slack authorization).

Some filtering options are missing

Filter options are derived from task data, which means that if you recently added some properties, such as labels, but haven't yet assigned them to any tasks, they won't show up in the filter options. As soon as you assign them to tasks, they will show up in the filter options from then on.

Filter options are derived from task data, which means that if you recently added some properties, such as labels, but haven't yet assigned them to any tasks, they won't show up in the filter options. As soon as you assign them to tasks, they will show up in the filter options from then on.

I'm not receiving the user invitation email

If you or your colleague didn't receive the user invitation email, you can go to the user settings and click the Copy invitation link button to copy the link to the clipboard. After that, you can share the link via any channel (email, Slack, Teams, etc). You can learn more from the user invitation guide.

If you or your colleague didn't receive the user invitation email, you can go to the user settings and click the Copy invitation link button to copy the link to the clipboard. After that, you can share the link via any channel (email, Slack, Teams, etc). You can learn more from the user invitation guide.

FAQ

Troubleshooting

Why can’t I see all my repositories?

You can pull metrics from repositories that you own or that are in your organisation. If your organisation has applied special restrictions on 3rd party access you need to grant access to the Screenful app first.

You can pull metrics from repositories that you own or that are in your organisation. If your organisation has applied special restrictions on 3rd party access you need to grant access to the Screenful app first.

How do I make new GitHub organization visible to Screenful?

When you create a new Organization within GitHub it may not automatically appear within Screenful. You may need to enable access to the new organizaion within the GItHub UI.

Notice also that the OAuth integration is managed per user account rather than per organization. The integration will see all the organizations for that GitHub user.

To add your new GitHub organization, you will need to add access to Screenful for this new organization:

  1. Navigate to Account(top right) > Settings > Applications > Authorized OAuth Apps

  2. Click on Screenful

  3. Find your Organization(s) and click on Grant.

You should now be able to import repositories and projects from this organization!

When you create a new Organization within GitHub it may not automatically appear within Screenful. You may need to enable access to the new organizaion within the GItHub UI.

Notice also that the OAuth integration is managed per user account rather than per organization. The integration will see all the organizations for that GitHub user.

To add your new GitHub organization, you will need to add access to Screenful for this new organization:

  1. Navigate to Account(top right) > Settings > Applications > Authorized OAuth Apps

  2. Click on Screenful

  3. Find your Organization(s) and click on Grant.

You should now be able to import repositories and projects from this organization!

How can I switch my GitHub account (e.g. from personal account to company account)?

Go to the Applications settings in GitHub and remove Screenful from the authorised OAuth applications. After that, you can import projects or repositories using a different GitHub account.

Go to the Applications settings in GitHub and remove Screenful from the authorised OAuth applications. After that, you can import projects or repositories using a different GitHub account.

I can't enable the Slack integration

While both the public and private channels are shown in the menu, you won’t receive the report to a private channel without explicitly adding the Screenful app to that channel. Learn how to enable sending to a private Slack channel.

There can also be restrictions on who can install apps to your Slack. Learn how to manage app approval in your Slack workspace.

Some browser plugins may interfere with the authorization process. If you see an empty page during the authorization or the list of channels is empty, you should try with another browser (or ask your colleague to do the Slack authorization).

While both the public and private channels are shown in the menu, you won’t receive the report to a private channel without explicitly adding the Screenful app to that channel. Learn how to enable sending to a private Slack channel.

There can also be restrictions on who can install apps to your Slack. Learn how to manage app approval in your Slack workspace.

Some browser plugins may interfere with the authorization process. If you see an empty page during the authorization or the list of channels is empty, you should try with another browser (or ask your colleague to do the Slack authorization).

Some filtering options are missing

Filter options are derived from task data, which means that if you recently added some properties, such as labels, but haven't yet assigned them to any tasks, they won't show up in the filter options. As soon as you assign them to tasks, they will show up in the filter options from then on.

Filter options are derived from task data, which means that if you recently added some properties, such as labels, but haven't yet assigned them to any tasks, they won't show up in the filter options. As soon as you assign them to tasks, they will show up in the filter options from then on.

I'm not receiving the user invitation email

If you or your colleague didn't receive the user invitation email, you can go to the user settings and click the Copy invitation link button to copy the link to the clipboard. After that, you can share the link via any channel (email, Slack, Teams, etc). You can learn more from the user invitation guide.

If you or your colleague didn't receive the user invitation email, you can go to the user settings and click the Copy invitation link button to copy the link to the clipboard. After that, you can share the link via any channel (email, Slack, Teams, etc). You can learn more from the user invitation guide.