Do I need a paid version of Trello in order to use Screenful?

Screenful has its own pricing plan, separate from Trello. You don't need a paid version of Trello in order to use Screenful.

Related questions

What is Card Dependencies by Screenful?

Card Dependencies by Screenful is a simple add-on for Trello that allows you to set dependencies between the cards in your Trello boards e.g. for showing which cards are blocked by some other card.

It’s free and runs entirely within the Trello UI. It is available in the Trello Power-Ups directory.

Card Dependencies by Screenful is a simple add-on for Trello that allows you to set dependencies between the cards in your Trello boards e.g. for showing which cards are blocked by some other card.

It’s free and runs entirely within the Trello UI. It is available in the Trello Power-Ups directory.

How do I set a dependency between two Trello cards?

Select which cards are related to this card, or blocking this card. You can also set parent/child relationships between cards. The set dependency is reflected in both cards. It works across multiple boards!

Select which cards are related to this card, or blocking this card. You can also set parent/child relationships between cards. The set dependency is reflected in both cards. It works across multiple boards!

How do I resolve a dependency?

A dependency is resolved either by clicking the checkmark in the dependency list, or by archiving the card that is causing the dependency. Once resolved, the dependency will be shown in strikethrough font.

A dependency is resolved either by clicking the checkmark in the dependency list, or by archiving the card that is causing the dependency. Once resolved, the dependency will be shown in strikethrough font.

Do dependencies work across multiple Trello boards?

Yes, you can add dependencies between two different Trello boards. In order to see the dependency data in both boards, you need to activate the Power-Up on both of them.

Yes, you can add dependencies between two different Trello boards. In order to see the dependency data in both boards, you need to activate the Power-Up on both of them.

How do I add the Card Dependencies to my board?

It’s easy, here’s direct link for adding this free Power-Up to your board. You can inactivate it any time.

It’s easy, here’s direct link for adding this free Power-Up to your board. You can inactivate it any time.

What is Card Priority by Screenful?

Card Priority by Screenful is a simple add-on for Trello that allows you to set priorities for the cards in your Trello board. The card priority is shown in the cards and you can sort lists by priority.

It’s free and runs entirely within the Trello UI. It is available in the Trello Power-Ups directory.

Card Priority by Screenful is a simple add-on for Trello that allows you to set priorities for the cards in your Trello board. The card priority is shown in the cards and you can sort lists by priority.

It’s free and runs entirely within the Trello UI. It is available in the Trello Power-Ups directory.

How do I set a priority for a Trello card?

After activating the Power-Up, just click the Card Priority button within any card on that board. A window opens which allows you to set a weight for the card. The set weight is shown both on the card front and back.

After activating the Power-Up, just click the Card Priority button within any card on that board. A window opens which allows you to set a weight for the card. The set weight is shown both on the card front and back.

Can I see totals somewhere?

After you’ve set priorities to some of your cards, you can see the totals in the Power-Up main menu (click the link “Card Priority” on top of the Trello UI). You’ll see a list of individuals with the total amount of cards assigned to them in each priority level. Alternatively, you can choose to view totals per label or per Trello list.

After you’ve set priorities to some of your cards, you can see the totals in the Power-Up main menu (click the link “Card Priority” on top of the Trello UI). You’ll see a list of individuals with the total amount of cards assigned to them in each priority level. Alternatively, you can choose to view totals per label or per Trello list.

How do I add the Card Priority to my board?

It’s easy, here’s direct link for adding this free Power-Up to your board. You can inactivate it any time.

It’s easy, here’s direct link for adding this free Power-Up to your board. You can inactivate it any time.

Can I choose what information is shown in cards?

Yes, you can choose to show any combination of size, spent, and remaining as badges in the front of the card and in the card details. You can select the badges by clicking Settings in the main menu.

Yes, you can choose to show any combination of size, spent, and remaining as badges in the front of the card and in the card details. You can select the badges by clicking Settings in the main menu.

What is Card Size by Screenful?

Card Size by Screenful is a simple add-on for Trello that allows you to assign weights for the cards in your Trello board e.g. for estimating how much work is involved in a piece of work.

It’s free and runs entirely within the Trello UI. It is available in the Trello Power-Ups directory.

Card Size by Screenful is a simple add-on for Trello that allows you to assign weights for the cards in your Trello board e.g. for estimating how much work is involved in a piece of work.

It’s free and runs entirely within the Trello UI. It is available in the Trello Power-Ups directory.

How do I set an estimate to a Trello card?

After activating the Power-Up, just click the Card Size button within any card on that board. A window opens which allows you to set a weight for the card. The set weight will be shown both on the front of the card and on the back of the card.

After activating the Power-Up, just click the Card Size button within any card on that board. A window opens which allows you to set a weight for the card. The set weight will be shown both on the front of the card and on the back of the card.

How do I add this functionality to my board?

It’s easy, here’s direct link for adding this free Power-Up to your board. You can inactivate it any time.

It’s easy, here’s direct link for adding this free Power-Up to your board. You can inactivate it any time.

Can I see totals somewhere?

After you’ve set weights to some of your cards, you can see the totals in the Power-Up main menu (click the link “Card Size” on top of the Trello UI). You’ll see a list of individuals with the total amount of work assigned to them. Alternatively, you can choose to view totals per label or per Trello list.

After you’ve set weights to some of your cards, you can see the totals in the Power-Up main menu (click the link “Card Size” on top of the Trello UI). You’ll see a list of individuals with the total amount of work assigned to them. Alternatively, you can choose to view totals per label or per Trello list.

Should I update the estimate as the work progresses?

We don’t suggest updating the card weight based on the work done so far. We advise to updated it only in a case you’ve found out that the work is bigger than initially thought.

There is a separate Spent field, which you can use for inputting the work done so far. If you do so, the remaining work is automatically calculated and shown in your cards.

We don’t suggest updating the card weight based on the work done so far. We advise to updated it only in a case you’ve found out that the work is bigger than initially thought.

There is a separate Spent field, which you can use for inputting the work done so far. If you do so, the remaining work is automatically calculated and shown in your cards.

Is there a limit on the number of users that can use the Power-Up?

There is no limit to the number of users. We offer a simple plan with a fair fixed price. It includes unlimited users, unlimited epics, unlimited boards (within one Trello workspace), and unlimited relationships.

There is no limit to the number of users. We offer a simple plan with a fair fixed price. It includes unlimited users, unlimited epics, unlimited boards (within one Trello workspace), and unlimited relationships.

Can I extend my trial?

Yes, you can extend your trial by clicking Extend trial at the Billing tab.

Yes, you can extend your trial by clicking Extend trial at the Billing tab.

Where can I download the receipts?

The receipt of the payment is automatically sent to the email address provided in the subscription form. You can download receipts by clicking Update the Payment info in the Billing tab.

The receipt of the payment is automatically sent to the email address provided in the subscription form. You can download receipts by clicking Update the Payment info in the Billing tab.

How do I manage my subscription?

The instructions in this guide apply to both Epics Cards and Scaled Power-Ups

Here's how to manage your Power-Up subscription:

1) Open the Power-Up by clicking the Power-Up icon on top of the Trello UI

Select "Epic Cards" on the main menu

If you don't see the icon on your Trello UI, it is because the Power-Up is not installed on that specific board. Try some other board or add the Power-Up to your board.

Subscription is specific to a Trello workspace so you need to be in the workspace associated with the subscription


2) Navigate to the Billing tab from the menu on the left

On the Billing page, you can

  • Update your credit card information

  • Download receipts

  • Close the subscription

When you close the subscription, the Power-Up will stop working immediately. If you want to keep using until the end of the current paid period, you can remove the credit card in the subscription settings to avoid being charged again.

The instructions in this guide apply to both Epics Cards and Scaled Power-Ups

Here's how to manage your Power-Up subscription:

1) Open the Power-Up by clicking the Power-Up icon on top of the Trello UI

Select "Epic Cards" on the main menu

If you don't see the icon on your Trello UI, it is because the Power-Up is not installed on that specific board. Try some other board or add the Power-Up to your board.

Subscription is specific to a Trello workspace so you need to be in the workspace associated with the subscription


2) Navigate to the Billing tab from the menu on the left

On the Billing page, you can

  • Update your credit card information

  • Download receipts

  • Close the subscription

When you close the subscription, the Power-Up will stop working immediately. If you want to keep using until the end of the current paid period, you can remove the credit card in the subscription settings to avoid being charged again.

I have multiple workspaces, do I need multiple subscriptions?

The Power-Up is limited to one workspace so you'd need multiple subscriptions if you want to use it in multiple workspaces.

The Power-Up is limited to one workspace so you'd need multiple subscriptions if you want to use it in multiple workspaces.

How should I structure my boards when working with multiple teams/projects?

Here’s a blog post that describes some options for structuring your boards when using the Power-Up on the multi-board setup.

However, you don’t need to have any specific structure. This Power-Up can be used with any board setup.

Here’s a blog post that describes some options for structuring your boards when using the Power-Up on the multi-board setup.

However, you don’t need to have any specific structure. This Power-Up can be used with any board setup.

How do I create an epic?

You can create an epic by adding a card into a list of your Trello board. Your epic cards sit on a specified list and all the cards added to that list becomes epics.

You can create an epic by adding a card into a list of your Trello board. Your epic cards sit on a specified list and all the cards added to that list becomes epics.

How do I add a task to an epic?

You can add any of the cards in your Trello board to an epic by clicking the Add to epic link on the top of the card. The menu contains the names of the cards that have been added to the epics list

You can also assign cards to epics directly within the epic card by clicking the “Add to epic” link on the right side menu of the card

You can add any of the cards in your Trello board to an epic by clicking the Add to epic link on the top of the card. The menu contains the names of the cards that have been added to the epics list

You can also assign cards to epics directly within the epic card by clicking the “Add to epic” link on the right side menu of the card

How do I complete a task?

You can complete a task by moving the task card to the list that is select to be the task done list. Once a task is completed, it will be shown under the done tab in the epic card and the progress bar is updated accordingly.

You can complete a task by moving the task card to the list that is select to be the task done list. Once a task is completed, it will be shown under the done tab in the epic card and the progress bar is updated accordingly.

How do I complete an epic?

You can complete an epic by clicking Complete epic link in the epic card. Once an epic is completed, individual cards can no longer be assigned to it.

You can complete an epic any time regardless of how many tasks are completed.

You can complete an epic by clicking Complete epic link in the epic card. Once an epic is completed, individual cards can no longer be assigned to it.

You can complete an epic any time regardless of how many tasks are completed.

Do Epics work across multiple Trello boards?

Yes, epics are shared across each Trello board within the workspace that has the Power-up activated. That means that you can add a card to an epic that sits on another board. When you move a cards from one board to another, the epic association remains.

Yes, epics are shared across each Trello board within the workspace that has the Power-up activated. That means that you can add a card to an epic that sits on another board. When you move a cards from one board to another, the epic association remains.

How are the task lists ordered in the epic cards?

The Open list is ordered according to the time the cards were added to the epic. The most recently added card is shown first in the list. If you want to move a task to the top of the list, just reassign it to the epic.

The Done tasks are shown in the same order as they are in your Trello board.

The Open list is ordered according to the time the cards were added to the epic. The most recently added card is shown first in the list. If you want to move a task to the top of the list, just reassign it to the epic.

The Done tasks are shown in the same order as they are in your Trello board.

Why my epics are not shared between my boards?

Epics are shared only between boards that belong to the same Trello workspace so make sure that all the boards that you want to share with are in the same workspace. Also, sharing must be enabled in the Power-Up settings on each of those boards.

Epics are shared only between boards that belong to the same Trello workspace so make sure that all the boards that you want to share with are in the same workspace. Also, sharing must be enabled in the Power-Up settings on each of those boards.

Is there any way to assign a card to more than one epic?

One card can belong to only one epic. But you can take a look at the Card Dependencies Power-Up, which allows you to create hierarchies and associate one card with multiple parent cards.

One card can belong to only one epic. But you can take a look at the Card Dependencies Power-Up, which allows you to create hierarchies and associate one card with multiple parent cards.

Adding cards one by one is slow. Is there a way to add multiple cards at once?

Yes there is. Clicking the three dots of any list gives the option to assign all the cards in that list to an epic. Just select Add all cards in this list to epic… from the menu.

Yes there is. Clicking the three dots of any list gives the option to assign all the cards in that list to an epic. Just select Add all cards in this list to epic… from the menu.

I get a message saying my storage is full. What can I do?

The internal storage for Power-Ups in Trello has a limited size and it can become full. Our Power-Ups use this storage to store the epic lists and done lists. To free up space in this storage, you can unselect any epic or done lists in the Power-Up settings on any board using this Power-Up.

The internal storage for Power-Ups in Trello has a limited size and it can become full. Our Power-Ups use this storage to store the epic lists and done lists. To free up space in this storage, you can unselect any epic or done lists in the Power-Up settings on any board using this Power-Up.

What is Scaled by Screenful?

Scaled by Screenful is a Power-Up for Trello that combines the functionalities of our popular Power-Ups: Epic Cards, Card Dependencies, Card Size, and Card Priority.

It is an all-in-one toolkit for tracking work in scale with Trello!

Scaled by Screenful is a Power-Up for Trello that combines the functionalities of our popular Power-Ups: Epic Cards, Card Dependencies, Card Size, and Card Priority.

It is an all-in-one toolkit for tracking work in scale with Trello!

Who needs this Power-Up?

This add-on was built for companies and teams who use Trello in scale. If you work on a single Trello board you probably don’t need this.

But If you have multiple teams working on multiple boards you may start losing visibility on what is going on those boards. This add-on provides you the ability to track work on higher level with epics, dependencies, estimates, and priorities.

This add-on was built for companies and teams who use Trello in scale. If you work on a single Trello board you probably don’t need this.

But If you have multiple teams working on multiple boards you may start losing visibility on what is going on those boards. This add-on provides you the ability to track work on higher level with epics, dependencies, estimates, and priorities.

Is there a limit on the number of users that can use the Power-Up?

There is no limit to the number of users. We offer a simple plan with a fair fixed price. It includes unlimited users, unlimited epics, unlimited boards (within one Trello workspace), and unlimited relationships.

There is no limit to the number of users. We offer a simple plan with a fair fixed price. It includes unlimited users, unlimited epics, unlimited boards (within one Trello workspace), and unlimited relationships.

Can I extend my trial?

Yes you can extend your trial by by clicking Extend trial at the Billing tab

Yes you can extend your trial by by clicking Extend trial at the Billing tab

Where can I download the receipts?

The receipt of the payment is automatically sent to the email address that was entered into the subscription form. You can download receipts by clicking the Update the payment info in the Billing tab.

The receipt of the payment is automatically sent to the email address that was entered into the subscription form. You can download receipts by clicking the Update the payment info in the Billing tab.

How do I manage my subscription?

Here's how to manage your Scaled Power-Up subscription:

1) Open the Power-Up by clicking the Power-Up icon on top of the Trello UI

Trello UI

If you don't see the icon on your Trello UI, it is because the Power-Up is not installed on that specific board. Try some other board or add the Power-Up to your board.

Subscription is specific to a Trello workspace so you need to be in the workspace associated with the subscription


2) Navigate to the Billing tab from the menu on the left

On the Billing page, you can

  • Update your credit card information

  • Download receipts

  • Close the subscription

When you close the subscription, the Power-Up will stop working immediately. If you want to keep using until the end of the current paid period, you can remove the credit card in the subscription settings to avoid being charged again.

Here's how to manage your Scaled Power-Up subscription:

1) Open the Power-Up by clicking the Power-Up icon on top of the Trello UI

Trello UI

If you don't see the icon on your Trello UI, it is because the Power-Up is not installed on that specific board. Try some other board or add the Power-Up to your board.

Subscription is specific to a Trello workspace so you need to be in the workspace associated with the subscription


2) Navigate to the Billing tab from the menu on the left

On the Billing page, you can

  • Update your credit card information

  • Download receipts

  • Close the subscription

When you close the subscription, the Power-Up will stop working immediately. If you want to keep using until the end of the current paid period, you can remove the credit card in the subscription settings to avoid being charged again.

I have multiple workspaces, do I need multiple subscriptions?

The Power-Up is limited to one workspace so you'd need multiple subscriptions if you want to use it in multiple workspaces

The Power-Up is limited to one workspace so you'd need multiple subscriptions if you want to use it in multiple workspaces

I get a message saying my storage is full. What can I do?

The internal storage for Power-Ups in Trello has a limited size and it can become full. Our Power-Ups use this storage to store the epic lists and done lists. To free up space in this storage, you can unselect any epic or done lists in the Power-Up settings on any board using this Power-Up.

The internal storage for Power-Ups in Trello has a limited size and it can become full. Our Power-Ups use this storage to store the epic lists and done lists. To free up space in this storage, you can unselect any epic or done lists in the Power-Up settings on any board using this Power-Up.

How do I manage the subscription?

You can manage your Screenful subscription at the Account Settings ➔ Billing tab in the settings. To access it, log in at https://screenful.com/login and select Plans & billing from the main menu:

Plans & Billing tab


On the Plans & Billing page, you can

  • Update your credit card information

  • Upgrade your plan

  • Download receipts of payments

  • Close your account

Notice that removing the Power-Up from your Trello board won't close your subscription! You'll have to close it separately by clicking Remove account:

Remove account in billing settings

That will remove your account and close the subscription.

When you close the subscription, you wll lose the access immediately. If you want to keep using until the end of the current paid period, you can remove the credit card in the subscription settings to avoid being charged again.

You can manage your Screenful subscription at the Account Settings ➔ Billing tab in the settings. To access it, log in at https://screenful.com/login and select Plans & billing from the main menu:

Plans & Billing tab


On the Plans & Billing page, you can

  • Update your credit card information

  • Upgrade your plan

  • Download receipts of payments

  • Close your account

Notice that removing the Power-Up from your Trello board won't close your subscription! You'll have to close it separately by clicking Remove account:

Remove account in billing settings

That will remove your account and close the subscription.

When you close the subscription, you wll lose the access immediately. If you want to keep using until the end of the current paid period, you can remove the credit card in the subscription settings to avoid being charged again.

Do you have a free version?

Yes and no. We have a set of free Power-Ups that you can freely install to your boards. We also have a paid product, Analytics & reports, which you can try for free.

Yes and no. We have a set of free Power-Ups that you can freely install to your boards. We also have a paid product, Analytics & reports, which you can try for free.

What’s the difference between Screenful Power-Up and the Screenful SaaS service?

Both have the same features, except that with the Power-up, you can embed Screenful within your Trello UI. Regardless of whether you have installed the Power-Up or not, you can always use Screenful just like any standalone web app by logging in at https://app.screenful.me/

Both have the same features, except that with the Power-up, you can embed Screenful within your Trello UI. Regardless of whether you have installed the Power-Up or not, you can always use Screenful just like any standalone web app by logging in at https://app.screenful.me/

What about your free Power-Ups, do I need to use them?

You don’t have to use our free Power-Ups but if you do, the data created in the Power-Ups will be available in your charts, reports, and dashboards.

You don’t have to use our free Power-Ups but if you do, the data created in the Power-Ups will be available in your charts, reports, and dashboards.

Can I create charts based on due dates in cards?

Yes, you can filter charts based on due dates or by status such as overdue. You can also track the amount of work planned for the future using the Workload chart. Learn more about setting up the workload chart for Trello.

Yes, you can filter charts based on due dates or by status such as overdue. You can also track the amount of work planned for the future using the Workload chart. Learn more about setting up the workload chart for Trello.

Do you support work estimates such as story points?

Yes. You can use a custom field or the free Card Size Power-Up for setting weights for cards. Lean more about how to set estimates in your tasks in Trello.

Yes. You can use a custom field or the free Card Size Power-Up for setting weights for cards. Lean more about how to set estimates in your tasks in Trello.

What if I archive a card?

Archived cards are treated differently depending on whether they are completed or not. Completed cards are still considered completed even if they are archived. Cards that are archived before they are completed are considered removed. Archiving a card doesn't affect the metrics collected before it was archived. 

Archived cards are treated differently depending on whether they are completed or not. Completed cards are still considered completed even if they are archived. Cards that are archived before they are completed are considered removed. Archiving a card doesn't affect the metrics collected before it was archived. 

How are the lead and cycle times calculated in Trello?

The timings are based on your workflow settings. You can learn more from the Lead Time FAQ.

The timings are based on your workflow settings. You can learn more from the Lead Time FAQ.

How do the Card size metrics work?

The card size metrics are defined as below:

  • Total -> Total amount of card size in the cards

  • Created -> Total amount of card size in the cards created within the selected period

  • Completed -> Total amount of card size in the cards completed within the selected period

  • Spent -> Total amount of card size spent in the cards completed within the selected period

  • Average -> Average card size in the cards

  • In progress -> Total amount of card size in the cards currently in progress

  • Remaining -> Total amount of card size remaining

The card size metrics are defined as below:

  • Total -> Total amount of card size in the cards

  • Created -> Total amount of card size in the cards created within the selected period

  • Completed -> Total amount of card size in the cards completed within the selected period

  • Spent -> Total amount of card size spent in the cards completed within the selected period

  • Average -> Average card size in the cards

  • In progress -> Total amount of card size in the cards currently in progress

  • Remaining -> Total amount of card size remaining

I have created automation to move cards from one board to another. Will that mess up my stats?

If a card is moved from one board A to board B, you will lose the data about the card movements in board A since the Trello API won’t return it anymore. The solution is to copy the card instead of moving it.

If a card is moved from one board A to board B, you will lose the data about the card movements in board A since the Trello API won’t return it anymore. The solution is to copy the card instead of moving it.

I have authenticated the Power-Up but now it has disappeared from my board

The likely reason is that someone on your team disabled the Power-Up on your board. If anyone on your team enables it, it will be visible again for all team members. That’s how Power-Ups work, either everyone sees it, or no one sees it.

The likely reason is that someone on your team disabled the Power-Up on your board. If anyone on your team enables it, it will be visible again for all team members. That’s how Power-Ups work, either everyone sees it, or no one sees it.

Why do I get a message “You don’t seem to be a member of a workspace”?

In order to use the Power-Up on your board, the board must have a workspace associated with it. Creating a workspace is easy, just follow these steps to create one.

In order to use the Power-Up on your board, the board must have a workspace associated with it. Creating a workspace is easy, just follow these steps to create one.

I added a user to my board but he/she cannot use the Power-up

Each user must authorize the Power-Up by clicking on the Power-Up name on top of the Trello UI and going through the auth flow.

Any person who wants to use this power-up must be a member of the Trello workspace where the board exists. It's not enough to add a user to your Trello board, you need to add that person to your workspace as well.

Each user must authorize the Power-Up by clicking on the Power-Up name on top of the Trello UI and going through the auth flow.

Any person who wants to use this power-up must be a member of the Trello workspace where the board exists. It's not enough to add a user to your Trello board, you need to add that person to your workspace as well.

Why do I get a blank page when trying to authorize with the Trello desktop app?

Auth flow does not work in the desktop app. We are looking for options to have this fixed but meanwhile, the workaround is to use the web app for authorization (after which you can use the Power-Up in the desktop app).

Auth flow does not work in the desktop app. We are looking for options to have this fixed but meanwhile, the workaround is to use the web app for authorization (after which you can use the Power-Up in the desktop app).

How do I enable the Power-Up?

You can activate this add-on from the Power‑Ups section in the Trello menu. From there, search for the Power-Up name and add it to your board by clicking the Add button.

You can activate this add-on from the Power‑Ups section in the Trello menu. From there, search for the Power-Up name and add it to your board by clicking the Add button.

Does everyone in my team need to install this Power-up?

No. When anyone within your team installs this Power-Up, it becomes available to everyone with access to that board.

No. When anyone within your team installs this Power-Up, it becomes available to everyone with access to that board.

Can I automate the Power-Up with Trello's automation tool?

Unfortunately, Trello's automation tool does not support 3rd party Power-Ups, so you can’t automate them.

Unfortunately, Trello's automation tool does not support 3rd party Power-Ups, so you can’t automate them.

Can I see metrics based on my custom fields?

Yes, you can use custom fields as units, or for grouping and filtering data. Learn more from the integration-specific guides:

Yes, you can use custom fields as units, or for grouping and filtering data. Learn more from the integration-specific guides:

I added a new custom field but it is not showing

When you add a new custom field to your board, it is imported during the next data sync (the data is synced automatically once per hour). You can trigger sync manually anytime by selecting Data sync options from the main menu. Notice that the new field should also have a value assigned in at least one task.

When you add a new custom field to your board, it is imported during the next data sync (the data is synced automatically once per hour). You can trigger sync manually anytime by selecting Data sync options from the main menu. Notice that the new field should also have a value assigned in at least one task.

My charts are missing data

Below are some typical reasons for charts not displaying the data you expect:

  • Your data hasn't loaded yet. When the data sync process is in progress, a spinner icon is displayed at the top right of the UI. When you hover the mouse over the icon, you can see the progress.

  • Your workflow mapping is not done correctly. You can learn more about workflow mapping from this guide. Notice that the cards that are in lists mapped to Excluded won't be imported to Screenful.

  • Your board is not connected. If a data source is not connected, you'll see a red notification on the top right of the UI. Click the notification icon to re-authorize the data source.


Below are some typical reasons for charts not displaying the data you expect:

  • Your data hasn't loaded yet. When the data sync process is in progress, a spinner icon is displayed at the top right of the UI. When you hover the mouse over the icon, you can see the progress.

  • Your workflow mapping is not done correctly. You can learn more about workflow mapping from this guide. Notice that the cards that are in lists mapped to Excluded won't be imported to Screenful.

  • Your board is not connected. If a data source is not connected, you'll see a red notification on the top right of the UI. Click the notification icon to re-authorize the data source.


I have created an automation to move completed cards from one Trello board to another. Will that mess up my stats?

If a card is moved from board A to board B, you will lose the card history from the board A since the Trello API won't return it anymore. Instead of moving to another board, you can create an automation to archive the card.

Once archived, the card is no longer visible on the board but is still included in Trello's search feature, and can be returned to the board at any time if needed.

Another option is to add a delay of at least two hours before moving an item. That leaves enough time for Screenful to register that the card was completed (sync runs once per hour).

If a card is moved from board A to board B, you will lose the card history from the board A since the Trello API won't return it anymore. Instead of moving to another board, you can create an automation to archive the card.

Once archived, the card is no longer visible on the board but is still included in Trello's search feature, and can be returned to the board at any time if needed.

Another option is to add a delay of at least two hours before moving an item. That leaves enough time for Screenful to register that the card was completed (sync runs once per hour).

Why I can’t see my Trello board when trying to create a new chart or dashboard?

You have to import the board as a data source first. If you don't see the board in the list of boards to import, you'll have to join that Trello board first to see it in the list. Once the board is imported, you can add it as a data source to charts.

You have to import the board as a data source first. If you don't see the board in the list of boards to import, you'll have to join that Trello board first to see it in the list. Once the board is imported, you can add it as a data source to charts.

Why are my charts not showing all the tasks I’ve assigned to my epics?

The most likely reason is that the chart does not have all the data sources included. If the tasks in your epics are scattered across multiple boards, all those boards must be added as data sources to the chart.

You should also review your workflow mapping to ensure all the required lists are mapped.

The most likely reason is that the chart does not have all the data sources included. If the tasks in your epics are scattered across multiple boards, all those boards must be added as data sources to the chart.

You should also review your workflow mapping to ensure all the required lists are mapped.